Quality of assurance and productivity

通報

問題一覧

Standard of something as measured against other things of similar kind

Quality

An inherent or distinguishing characteristic, a degree of grade of excellence

Quality

Totality of features and characteristics of a product or service that bear on its ability to satisfy given needs

Quality

An assessment of whether something is good enough and whether it is suitable for its purpose

Quality

Managers must have quality improvement goals and strategies and plans to achieve specific goals

Planning for quality

Goals can help focus everyone’s attention towards some objective quality standard

Planning for quality

Although organizational goals are specific and challenging, managers and employees are partnering together to pursue well-designed strategies to achieve the goals, and are confident they can do so

Planning for quality

It is important for managers to coordinate with their employees

Leading and organizing for quality

Every employee should participate in continual quality assurance training

Leading and organizing for quality

In order to maintain product quality, it is important that all employees from upper to lower levels must be quality driven, well-trained, flexible and empowered

Leading and organizing for quality

Give 5 product quality dimensions

Performance, Features, Flexibility, Durability, Aesthetics

Operating characteristics

Performance

Important special characteristics

Features

Meeting operating specifications over some period of time

Flexibility

Amount of use before performance deteriorates

Durability

Match with preestablished standards

Conformance

Ease and speed of repair or normal service

Serviceability

How a product looks and feels

Aesthetics

Subjective assessment of characteristics (product image)

Perceived quality

Performed in promised period of time

Timeliness

Performed cheerfully

Courtesy

Giving all customers similar experiences each time

Consistency

Accessibility to customers

Convenience

Full service, as required

Completeness

Performed correctly each time

Accuracy

Give 5 service quality dimensions

Timeliness, Courtesy, Convenience, Consistency, Accuracy

A broad term that encompasses many aspects of patient care

Quality of care

Care that is safe, effective, patient-centered, timely, efficient and equitable

Quality of care

The extent to which health care services provided to individuals and patient populations improve desired health outcomes. In order to achieve this, health care must be safe, effective, timely, efficient, equitable and people centered

Quality of care

Degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge

Quality of care

Avoiding injuries to patients from the care that is intended to help them

Safe

Providing services based on scientific knowledge to all who could benefit and refraining from providing services to those not likely to benefit

Effective

Providing care that is respectful of and responsive to individual patient preferences, needs and values and ensuring that patient values guide all clinical decision

Patient-centered

Reducing waits and sometimes harmful delays for both those who receive and those who give care

Timely

Avoiding waste, including waste of equipment, supplies, ideas and energy

Efficient

Providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location and socioeconomic status

Equitable

Delivering health care that is adherent to and evidence base and results in improved health outcomes for individuals and communities, based on need

Effectiveness

Delivering health care in a manner that maximizes resource use and avoids waste

Efficiency

Delivering health care that minimizes risk and harm to service users

Safety

Delivering health care that takes into account the preferences and aspirations of individual service users and the culture of their communities

Patient centered care

Delivering health care that does not vary in quality because of personal characteristics such as gender, race, ethnicity, geographic location, or socioeconomic status

Equity

Delivering health care is timely, geographically reasonable, and provided in a setting where skills and resources are appropriate to medical need

Accessibility

Characteristics of quality health care

Effectiveness, Efficiency, Safety, Patient centered care, Equity

Important aspect of health care quality and a key priority for health care delivery

Patient safety

Hallmark of physical therapy

Quality based care

Treatment effectiveness must be ______ to patients, managers, employers and funders

evident

Tools that specify the minimum acceptable standard of practice

Quality indicators

Used to measure health care processes, organizational structures, and outcomes that relate to aspects of high-quality care of patients

Quality indicators

Are specific, measurable aspects of health care that define the minimum standard of care patients can expect to receive for a given health condition or treatment intervention

Quality indicators

To ensure patient safety, health care systems must strive to prevent errors, learn from the errors that do occur, and create a culture of safety that involves health care professionals, organizations and patients

True

PTs can use QIs to

Clinicak decision making, Implement guideline recommendations, Evaluate and report treatment effectiveness to key stakeholders, including third party payers and patients

Rehabilitation managers and senior decision makers can use QIs to

Assess gaps in care, Achievement of benchmarks, Guide quality improvement initiatives and strategic planning

The involvement of PTs in development of rehabilitation specific QIs is imperative

True

QUALITY MANAGEMENT

Quality control, Quality assurance, Quality planning

Indiciator is high priority

Important

QUALITY OF CARE

Structure, Process, Outcome

Degree to which the PT conforms to accepted professional practices in providing services

Process

Based on the condition of the patient at the conclusion of care in relation to the goals of treatment

Outcome

Ultimate manifestation of quality care

Outcome

There shall be evidence of a well-defined, organized program designed to enhance patient care through the ongoing objective assessment of important aspects of patient care and the correction of identified problems

Joint commission on accreditation of hospitals

The program that encompasses small community hospitals, large teaching hospitals and other facilitiesThe program that encompasses small community hospitals, large teaching hospitals and other facilities

Professional standards review organization

Mission is to improve the quality of care provided to the public offering health care accreditation and related services that support performance improvement in health care organizations

Professional standards review organization

4 STEPS OF AUDIT

Development of screening criteria, Data retrieval, Data display, Data analysis

STEPS INVOLVED IN QUALITY ASSURANCE

Monitoring results of care, Assessing results of care, Improving results of care

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