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Quality of assurance and productivity
64問 • 1年前
  • Kyla Rafols
    • 通報

    問題一覧

  • 1

    Standard of something as measured against other things of similar kind

    Quality

  • 2

    An inherent or distinguishing characteristic, a degree of grade of excellence

    Quality

  • 3

    Totality of features and characteristics of a product or service that bear on its ability to satisfy given needs

    Quality

  • 4

    An assessment of whether something is good enough and whether it is suitable for its purpose

    Quality

  • 5

    Managers must have quality improvement goals and strategies and plans to achieve specific goals

    Planning for quality

  • 6

    Goals can help focus everyone’s attention towards some objective quality standard

    Planning for quality

  • 7

    Although organizational goals are specific and challenging, managers and employees are partnering together to pursue well-designed strategies to achieve the goals, and are confident they can do so

    Planning for quality

  • 8

    It is important for managers to coordinate with their employees

    Leading and organizing for quality

  • 9

    Every employee should participate in continual quality assurance training

    Leading and organizing for quality

  • 10

    In order to maintain product quality, it is important that all employees from upper to lower levels must be quality driven, well-trained, flexible and empowered

    Leading and organizing for quality

  • 11

    Give 5 product quality dimensions

    Performance, Features, Flexibility, Durability, Aesthetics

  • 12

    Operating characteristics

    Performance

  • 13

    Important special characteristics

    Features

  • 14

    Meeting operating specifications over some period of time

    Flexibility

  • 15

    Amount of use before performance deteriorates

    Durability

  • 16

    Match with preestablished standards

    Conformance

  • 17

    Ease and speed of repair or normal service

    Serviceability

  • 18

    How a product looks and feels

    Aesthetics

  • 19

    Subjective assessment of characteristics (product image)

    Perceived quality

  • 20

    Performed in promised period of time

    Timeliness

  • 21

    Performed cheerfully

    Courtesy

  • 22

    Giving all customers similar experiences each time

    Consistency

  • 23

    Accessibility to customers

    Convenience

  • 24

    Full service, as required

    Completeness

  • 25

    Performed correctly each time

    Accuracy

  • 26

    Give 5 service quality dimensions

    Timeliness, Courtesy, Convenience, Consistency, Accuracy

  • 27

    A broad term that encompasses many aspects of patient care

    Quality of care

  • 28

    Care that is safe, effective, patient-centered, timely, efficient and equitable

    Quality of care

  • 29

    The extent to which health care services provided to individuals and patient populations improve desired health outcomes. In order to achieve this, health care must be safe, effective, timely, efficient, equitable and people centered

    Quality of care

  • 30

    Degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge

    Quality of care

  • 31

    Avoiding injuries to patients from the care that is intended to help them

    Safe

  • 32

    Providing services based on scientific knowledge to all who could benefit and refraining from providing services to those not likely to benefit

    Effective

  • 33

    Providing care that is respectful of and responsive to individual patient preferences, needs and values and ensuring that patient values guide all clinical decision

    Patient-centered

  • 34

    Reducing waits and sometimes harmful delays for both those who receive and those who give care

    Timely

  • 35

    Avoiding waste, including waste of equipment, supplies, ideas and energy

    Efficient

  • 36

    Providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location and socioeconomic status

    Equitable

  • 37

    Delivering health care that is adherent to and evidence base and results in improved health outcomes for individuals and communities, based on need

    Effectiveness

  • 38

    Delivering health care in a manner that maximizes resource use and avoids waste

    Efficiency

  • 39

    Delivering health care that minimizes risk and harm to service users

    Safety

  • 40

    Delivering health care that takes into account the preferences and aspirations of individual service users and the culture of their communities

    Patient centered care

  • 41

    Delivering health care that does not vary in quality because of personal characteristics such as gender, race, ethnicity, geographic location, or socioeconomic status

    Equity

  • 42

    Delivering health care is timely, geographically reasonable, and provided in a setting where skills and resources are appropriate to medical need

    Accessibility

  • 43

    Characteristics of quality health care

    Effectiveness, Efficiency, Safety, Patient centered care, Equity

  • 44

    Important aspect of health care quality and a key priority for health care delivery

    Patient safety

  • 45

    Hallmark of physical therapy

    Quality based care

  • 46

    Treatment effectiveness must be ______ to patients, managers, employers and funders

    evident

  • 47

    Tools that specify the minimum acceptable standard of practice

    Quality indicators

  • 48

    Used to measure health care processes, organizational structures, and outcomes that relate to aspects of high-quality care of patients

    Quality indicators

  • 49

    Are specific, measurable aspects of health care that define the minimum standard of care patients can expect to receive for a given health condition or treatment intervention

    Quality indicators

  • 50

    To ensure patient safety, health care systems must strive to prevent errors, learn from the errors that do occur, and create a culture of safety that involves health care professionals, organizations and patients

    True

  • 51

    PTs can use QIs to

    Clinicak decision making, Implement guideline recommendations, Evaluate and report treatment effectiveness to key stakeholders, including third party payers and patients

  • 52

    Rehabilitation managers and senior decision makers can use QIs to

    Assess gaps in care, Achievement of benchmarks, Guide quality improvement initiatives and strategic planning

  • 53

    The involvement of PTs in development of rehabilitation specific QIs is imperative

    True

  • 54

    QUALITY MANAGEMENT

    Quality control, Quality assurance, Quality planning

  • 55

    Indiciator is high priority

    Important

  • 56

    QUALITY OF CARE

    Structure, Process, Outcome

  • 57

    Degree to which the PT conforms to accepted professional practices in providing services

    Process

  • 58

    Based on the condition of the patient at the conclusion of care in relation to the goals of treatment

    Outcome

  • 59

    Ultimate manifestation of quality care

    Outcome

  • 60

    There shall be evidence of a well-defined, organized program designed to enhance patient care through the ongoing objective assessment of important aspects of patient care and the correction of identified problems

    Joint commission on accreditation of hospitals

  • 61

    The program that encompasses small community hospitals, large teaching hospitals and other facilitiesThe program that encompasses small community hospitals, large teaching hospitals and other facilities

    Professional standards review organization

  • 62

    Mission is to improve the quality of care provided to the public offering health care accreditation and related services that support performance improvement in health care organizations

    Professional standards review organization

  • 63

    4 STEPS OF AUDIT

    Development of screening criteria, Data retrieval, Data display, Data analysis

  • 64

    STEPS INVOLVED IN QUALITY ASSURANCE

    Monitoring results of care, Assessing results of care, Improving results of care

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    問題一覧

  • 1

    Standard of something as measured against other things of similar kind

    Quality

  • 2

    An inherent or distinguishing characteristic, a degree of grade of excellence

    Quality

  • 3

    Totality of features and characteristics of a product or service that bear on its ability to satisfy given needs

    Quality

  • 4

    An assessment of whether something is good enough and whether it is suitable for its purpose

    Quality

  • 5

    Managers must have quality improvement goals and strategies and plans to achieve specific goals

    Planning for quality

  • 6

    Goals can help focus everyone’s attention towards some objective quality standard

    Planning for quality

  • 7

    Although organizational goals are specific and challenging, managers and employees are partnering together to pursue well-designed strategies to achieve the goals, and are confident they can do so

    Planning for quality

  • 8

    It is important for managers to coordinate with their employees

    Leading and organizing for quality

  • 9

    Every employee should participate in continual quality assurance training

    Leading and organizing for quality

  • 10

    In order to maintain product quality, it is important that all employees from upper to lower levels must be quality driven, well-trained, flexible and empowered

    Leading and organizing for quality

  • 11

    Give 5 product quality dimensions

    Performance, Features, Flexibility, Durability, Aesthetics

  • 12

    Operating characteristics

    Performance

  • 13

    Important special characteristics

    Features

  • 14

    Meeting operating specifications over some period of time

    Flexibility

  • 15

    Amount of use before performance deteriorates

    Durability

  • 16

    Match with preestablished standards

    Conformance

  • 17

    Ease and speed of repair or normal service

    Serviceability

  • 18

    How a product looks and feels

    Aesthetics

  • 19

    Subjective assessment of characteristics (product image)

    Perceived quality

  • 20

    Performed in promised period of time

    Timeliness

  • 21

    Performed cheerfully

    Courtesy

  • 22

    Giving all customers similar experiences each time

    Consistency

  • 23

    Accessibility to customers

    Convenience

  • 24

    Full service, as required

    Completeness

  • 25

    Performed correctly each time

    Accuracy

  • 26

    Give 5 service quality dimensions

    Timeliness, Courtesy, Convenience, Consistency, Accuracy

  • 27

    A broad term that encompasses many aspects of patient care

    Quality of care

  • 28

    Care that is safe, effective, patient-centered, timely, efficient and equitable

    Quality of care

  • 29

    The extent to which health care services provided to individuals and patient populations improve desired health outcomes. In order to achieve this, health care must be safe, effective, timely, efficient, equitable and people centered

    Quality of care

  • 30

    Degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge

    Quality of care

  • 31

    Avoiding injuries to patients from the care that is intended to help them

    Safe

  • 32

    Providing services based on scientific knowledge to all who could benefit and refraining from providing services to those not likely to benefit

    Effective

  • 33

    Providing care that is respectful of and responsive to individual patient preferences, needs and values and ensuring that patient values guide all clinical decision

    Patient-centered

  • 34

    Reducing waits and sometimes harmful delays for both those who receive and those who give care

    Timely

  • 35

    Avoiding waste, including waste of equipment, supplies, ideas and energy

    Efficient

  • 36

    Providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location and socioeconomic status

    Equitable

  • 37

    Delivering health care that is adherent to and evidence base and results in improved health outcomes for individuals and communities, based on need

    Effectiveness

  • 38

    Delivering health care in a manner that maximizes resource use and avoids waste

    Efficiency

  • 39

    Delivering health care that minimizes risk and harm to service users

    Safety

  • 40

    Delivering health care that takes into account the preferences and aspirations of individual service users and the culture of their communities

    Patient centered care

  • 41

    Delivering health care that does not vary in quality because of personal characteristics such as gender, race, ethnicity, geographic location, or socioeconomic status

    Equity

  • 42

    Delivering health care is timely, geographically reasonable, and provided in a setting where skills and resources are appropriate to medical need

    Accessibility

  • 43

    Characteristics of quality health care

    Effectiveness, Efficiency, Safety, Patient centered care, Equity

  • 44

    Important aspect of health care quality and a key priority for health care delivery

    Patient safety

  • 45

    Hallmark of physical therapy

    Quality based care

  • 46

    Treatment effectiveness must be ______ to patients, managers, employers and funders

    evident

  • 47

    Tools that specify the minimum acceptable standard of practice

    Quality indicators

  • 48

    Used to measure health care processes, organizational structures, and outcomes that relate to aspects of high-quality care of patients

    Quality indicators

  • 49

    Are specific, measurable aspects of health care that define the minimum standard of care patients can expect to receive for a given health condition or treatment intervention

    Quality indicators

  • 50

    To ensure patient safety, health care systems must strive to prevent errors, learn from the errors that do occur, and create a culture of safety that involves health care professionals, organizations and patients

    True

  • 51

    PTs can use QIs to

    Clinicak decision making, Implement guideline recommendations, Evaluate and report treatment effectiveness to key stakeholders, including third party payers and patients

  • 52

    Rehabilitation managers and senior decision makers can use QIs to

    Assess gaps in care, Achievement of benchmarks, Guide quality improvement initiatives and strategic planning

  • 53

    The involvement of PTs in development of rehabilitation specific QIs is imperative

    True

  • 54

    QUALITY MANAGEMENT

    Quality control, Quality assurance, Quality planning

  • 55

    Indiciator is high priority

    Important

  • 56

    QUALITY OF CARE

    Structure, Process, Outcome

  • 57

    Degree to which the PT conforms to accepted professional practices in providing services

    Process

  • 58

    Based on the condition of the patient at the conclusion of care in relation to the goals of treatment

    Outcome

  • 59

    Ultimate manifestation of quality care

    Outcome

  • 60

    There shall be evidence of a well-defined, organized program designed to enhance patient care through the ongoing objective assessment of important aspects of patient care and the correction of identified problems

    Joint commission on accreditation of hospitals

  • 61

    The program that encompasses small community hospitals, large teaching hospitals and other facilitiesThe program that encompasses small community hospitals, large teaching hospitals and other facilities

    Professional standards review organization

  • 62

    Mission is to improve the quality of care provided to the public offering health care accreditation and related services that support performance improvement in health care organizations

    Professional standards review organization

  • 63

    4 STEPS OF AUDIT

    Development of screening criteria, Data retrieval, Data display, Data analysis

  • 64

    STEPS INVOLVED IN QUALITY ASSURANCE

    Monitoring results of care, Assessing results of care, Improving results of care