Information Function, Motivation Function, Control Function, Emotive Function

Develop an Idea, Encode, Transmit, Receive, Decode, Accept, Use, Provide Feedback

Verbal Communication, Nonverbal Communication

Written Communication, Oral Communication

Personal Barriers, Physical Barriers, Semantic Barriers

Downward Communication, Upward Communication, Horizontal Communication

Letters, Meetings, Telephones, Manuals, Handbooks, Newsletters

Formal Grievance Procedures, Employee Attitude and Opinion Surveys, Suggestion Systems, Open-Door Policy, Informal Gripe Sessions, Task Forces, Exit Interviews

Memos, Meetings, Telephones, Picnics, Dinners, Other Social Affairs

Marketing, Personnel, Research and Development, Engineering, Finance, Manufacturing

Willingness to do a job, Self-confidence in carrying out a task, Needs satisfaction

Maslow's Need Hierarchy Theory, Herzberg's Two-Factor Theory, Expectancy Theory, Goal Setting Theory

Physiological Needs, Security Needs, Social Needs, Esteem Needs, Self-Actualization Needs

Satisfiers or Motivation Factors, Dissatisfiers or Hygiene Factors

Goal Content, Goal Commitment, Work Behavior, Feedback Aspects

Challenging, Attainable, Specific and Measurable, Time Limited, Relevant

Direction, Effort, Persistence, Planning

Tools, Materials, Equipment

Motivation through Job Design, Motivation through Rewards, Motivation through Employee Participation, Other Motivation for Diverse Work Force

Fitting People to Jobs - Realistic Job Previews - Job Rotation - Limited Exposure, Fitting Jobs to People - Job Enlargement - Job Enrichment

Extrinsic Rewards, Intrinsic Rewards

Setting Goals, Making Decisions, Solving Problems, Designing and Implementing Organizational Changes

Quality Control Circles, Self-Managed Teams

Flexible Work Schedules, Family Support Services, Sabbaticals

Legitimate Power, Reward Power, Coercive Power, Referent Power, Expert Power

Material, Psychic

High Level of Personal Drive, Desire to Lead, Personal Integrity, Self-Confidence, Analytical Ability or Judgment, Knowledge of the Company, Industry or Technology, Charisma, Creativity, Flexibility

Technical Skills, Human Skills, Conceptual Skills

Ways Leaders Approach People, Ways Leaders Uses Power, Leaders Orientation Toward Tasks and People

Positive Leadership, Negative Leadership

Autocratic Leaders, Participative Leaders, Free-Rein Leaders

Employee Oriented, Task Oriented

Fiedler's Contingency Model, Hersey and Blanchard's Situational Leadership Model, Path-Goal Model of Leadership, Vroom's Decision Making Model

Job Skills and Knowledge, Psychological Maturity

Directing, Coaching, Supporting, Delegating

Directive Leadership, Supportive Leadership, Participative Leadership, Achievement-Oriented Leadership

Autocratic Leader, Consultative Leader, Group Directed

Sales Targets, Production Targets, Worker Attendance, Safety Record, Supplies Used

Feedforward Control, Concurrent Control, Feedback Control

Strategic Plan, Long-Range Financial Plan, Operating Budget, Performance Appraisals, Statistical Reports, Policies and Procedures

Labor Efficiency Rates, Quality Control Rejects, Accounts Receivable, Accounts Payable, Sales Reports, Accident Reports, Power Consumption Report

Financial Analysis, Financial Ratio Analysis

Liquidity, Efficiency, Financial Leverage, Profitability

Current Ratio, Acid-Test Ratio

Inventory Turnover Ratio, Fixed Asset Turnover

Debt to Total Assets Ratio, Times Interest Earned Ratio

Profit Margin Ratio, Return on Assets Ratio, Return on Equity Ratio

Executive Reality Check, Comprehensive Internal Audit, General Checklist of Symptoms of Inadequate Control

Inputs - Land - Labor - Capital - Entrepreneurship, Transformation Process - Equipment - Procedures - Technology, Outputs - Products - Services

Manufacturing Processes, Service Processes

Job Shop, Batch Flow, Worker-Paced Line Flow, Machine-Paced Line Flow, Batch or Continuous Flow Hybrid, Continuous Flow

Service Factory, Service Shop, Mass Service, Professional Service