記憶度
7問
21問
0問
0問
0問
アカウント登録して、解答結果を保存しよう
問題一覧
1
FUNCTIONS OF COMMUNICATION
Information Function, Motivation Function, Control Function, Emotive Function
2
THE COMMUNICATION PROCESS
Develop an Idea, Encode, Transmit, Receive, Decode, Accept, Use, Provide Feedback
3
FORMS OF COMMUNICATION
Verbal Communication, Nonverbal Communication
4
TWO CLASSES OF VERBAL COMMUNICATION
Written Communication, Oral Communication
5
BARRIERS TO COMMUNICATION
Personal Barriers, Physical Barriers, Semantic Barriers
6
TECHNIQUES FOR COMMUNICATING IN ORGANIZATIONS
Downward Communication, Upward Communication, Horizontal Communication
7
TECHNIQUES USED IN DOWNWARD COMMUNICATION
Letters, Meetings, Telephones, Manuals, Handbooks, Newsletters
8
TECHNIQUES USED IN UPWARD COMMUNICATION
Formal Grievance Procedures, Employee Attitude and Opinion Surveys, Suggestion Systems, Open-Door Policy, Informal Gripe Sessions, Task Forces, Exit Interviews
9
TECHNIQUES FOR HORIZONTAL COMMUNICATION
Memos, Meetings, Telephones, Picnics, Dinners, Other Social Affairs
10
MANAGEMENT INFORMATION SYSTEM
Marketing, Personnel, Research and Development, Engineering, Finance, Manufacturing
11
FACTORS CONTRIBUTING TO MOTIVATION
Willingness to do a job, Self-confidence in carrying out a task, Needs satisfaction
12
THEORIES OF MOTIVATION
Maslow's Need Hierarchy Theory, Herzberg's Two-Factor Theory, Expectancy Theory, Goal Setting Theory
13
MASLOW’S HIERARCHY OF NEEDS
Physiological Needs, Security Needs, Social Needs, Esteem Needs, Self-Actualization Needs
14
HERZBERG’S TWO-FACTOR
Satisfiers or Motivation Factors, Dissatisfiers or Hygiene Factors
15
GOAL SETTING COMPONENTS
Goal Content, Goal Commitment, Work Behavior, Feedback Aspects
16
GOAL CONTENT
Challenging, Attainable, Specific and Measurable, Time Limited, Relevant
17
WORK BEHAVIOR
Direction, Effort, Persistence, Planning
18
SITUATIONAL CONSTRAINTS
Tools, Materials, Equipment
19
TECHNIQUES OF MOTIVATION
Motivation through Job Design, Motivation through Rewards, Motivation through Employee Participation, Other Motivation for Diverse Work Force
20
MOTIVATION THROUGH JOB DESIGN
Fitting People to Jobs - Realistic Job Previews - Job Rotation - Limited Exposure, Fitting Jobs to People - Job Enlargement - Job Enrichment
21
TWO CATEGORIES OF REWARDS
Extrinsic Rewards, Intrinsic Rewards
22
MOTIVATION THROUGH EMPLOYEE PARTICIPATION The specific activities identified where employees may participate are as follows:
Setting Goals, Making Decisions, Solving Problems, Designing and Implementing Organizational Changes
23
MOTIVATION THROUGH EMPLOYEE PARTICIPATION The more popular approaches to participation includes the following:
Quality Control Circles, Self-Managed Teams
24
OTHER MOTIVATION TECHNIQUES
Flexible Work Schedules, Family Support Services, Sabbaticals
25
BASES OF POWER
Legitimate Power, Reward Power, Coercive Power, Referent Power, Expert Power
26
TWO FORMS OF REWARDS
Material, Psychic
27
TRAITS OF EFFECTIVE LEADERS
High Level of Personal Drive, Desire to Lead, Personal Integrity, Self-Confidence, Analytical Ability or Judgment, Knowledge of the Company, Industry or Technology, Charisma, Creativity, Flexibility
28
LEADERSHIP SKILLS
Technical Skills, Human Skills, Conceptual Skills
29
BEHAVIORAL APPROACHES TO LEADERSHIP STYLES
Ways Leaders Approach People, Ways Leaders Uses Power, Leaders Orientation Toward Tasks and People
30
WAYS LEADERS APPROACH PEOPLE
Positive Leadership, Negative Leadership
31
WAYS LEADERS USES POWER
Autocratic Leaders, Participative Leaders, Free-Rein Leaders
32
Leaders Orientation Toward Tasks and People
Employee Oriented, Task Oriented
33
CONTINGENCY APPROACHES TO LEADERSHIP STYLE
Fiedler's Contingency Model, Hersey and Blanchard's Situational Leadership Model, Path-Goal Model of Leadership, Vroom's Decision Making Model
34
TWO COMPONENTS OF MATURITY
Job Skills and Knowledge, Psychological Maturity
35
MATURITY LEVEL OF SUBORDINATES Blanchard and others elaborated on the leadership styles appropriate for the various maturity level of subordinates.
Directing, Coaching, Supporting, Delegating
36
LEADERSHIP STYLES The leadership styles which may be used by path-goal proponents are as follows:
Directive Leadership, Supportive Leadership, Participative Leadership, Achievement-Oriented Leadership
37
DECISION-MAKING STYLE
Autocratic Leader, Consultative Leader, Group Directed
38
ESTABLISHING PERFORMANCE OBJECTIVES AND STANDARDS In controlling, what has to be achieved must first be determined. Examples of such objectives and standards are as follows:
Sales Targets, Production Targets, Worker Attendance, Safety Record, Supplies Used
39
TYPES OF CONTROL
Feedforward Control, Concurrent Control, Feedback Control
40
COMPONENTS OF ORGANIZATIONAL CONTROL SYSTEMS
Strategic Plan, Long-Range Financial Plan, Operating Budget, Performance Appraisals, Statistical Reports, Policies and Procedures
41
STATISTICAL REPORT Among the information which may be found in a statistical report pertains to the following:
Labor Efficiency Rates, Quality Control Rejects, Accounts Receivable, Accounts Payable, Sales Reports, Accident Reports, Power Consumption Report
42
STRATEGIC CONTROL SYSTEMS
Financial Analysis, Financial Ratio Analysis
43
TYPES OF FINANCIAL RATIOS
Liquidity, Efficiency, Financial Leverage, Profitability
44
LIQUIDITY RATIOS The following ratios are important indicators of liquidity:
Current Ratio, Acid-Test Ratio
45
EFFICIENCY RATIOS Among the more common efficiency ratios are:
Inventory Turnover Ratio, Fixed Asset Turnover
46
FINANCIAL LEVERAGE RATIOS Some of the more important leverage ratios are as follows:
Debt to Total Assets Ratio, Times Interest Earned Ratio
47
PROFITABILITY RATIOS Among the more notable profitability ratios are as follows:
Profit Margin Ratio, Return on Assets Ratio, Return on Equity Ratio
48
IDENTIFYING CONTROL PROBLEMS Kreitner mentions three approaches:
Executive Reality Check, Comprehensive Internal Audit, General Checklist of Symptoms of Inadequate Control
49
PRODUCTION PROCESS
Inputs - Land - Labor - Capital - Entrepreneurship, Transformation Process - Equipment - Procedures - Technology, Outputs - Products - Services
50
TYPES OF TRANSFORMATION PROCESS
Manufacturing Processes, Service Processes
51
MANUFACTURING PROCESSES
Job Shop, Batch Flow, Worker-Paced Line Flow, Machine-Paced Line Flow, Batch or Continuous Flow Hybrid, Continuous Flow
52
SERVICE PROCESSES
Service Factory, Service Shop, Mass Service, Professional Service
53
IMPORTANT PARTS OF PRODUCTIVE SYSTEMS
Product Design, Production Planning and Scheduling, Purchasing and Materials Management, Inventory Control, Work Flow Layout, Quality Control