chap 2 part 2

17問 • 1年前

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Objectives of Sales Motivation

- to keep the spirits up - for the growth of the company and to achieve targets - to show importance of sales in the organization - to make them brave - to improve coordination within the team - to develop their skills - to reach more customers and cover more territory - to introduce a new product in the market - to maintain a sales pipeline - to retain employees and reduce attrition

Friendliness is more of a character than a skill. However, it can be learnt and improved upon as well:

- Learn to exhibit a character of warmth. - Control your temper and be patient - Cultivate the habit of smiling - Learn to initiate conversation - Stress management

reflects in your voice. This is a proven customer service strategy. It brings friendliness in your voice. It makes you sound more pleasant and approachable.

smile

If a customer communicates to you via email, and the email has a formal tone, it is best not to respond in a casual or too informal way.

mirror the customer's tone

This is one of the golden rules in communication. ___ ___ to the customer when they speak. Do not interrupt unnecessarily. Do not let anything divert your attention while they speak, you might lose vital information that you can use in your response.

listen actively

Sounding genuine and conversational will bring down the caller’s guard will put them at ease. Do not forget to say ‘please’ and ‘thank you’

be polite

Confidence (7)

- Focus and Build Upon Strength Areas - Replace Negative Energy with Positive Influnces - Learn from the Success of Others - Master the Fundamentals - Keep an Open Mind - Become a Subject Matter Expert -But it’s not enough to be an expert on the solution your company offers. - Learn from Successes and Failures

Confident people get the raise, earn the promotion and make the sale. Tony puts it this way: success – in life and in business

80% mindset, 20% skills

here are some tips that may facilitate you to achieve the massive success you desire:

Make a good first impression Change your body language Practice mirroring Transform your state Develop an alter ego Learn about meta-programs Improve your communication skills Use visualization Feed your mind Leverage sales training

is one of the ability or characteristic that salesman or personnel need to acquire for it to become an effective employee to its company

persuasiveness

is a type of communication that tries to persuade people to change their minds, views, or behaviors.

persuasion

the capability of a person or argument to convince or persuade someone to accept a desired way of thinking

persuasiveness

Persuasion Techniques to Make You a Better Salesman

- Involve the potential customer in the decision-making process - Make Personal ties with potential customers. - To earn their trust, provide social proof. - Make your message more unique by personalizing it

the process of projecting your entire set of beliefs and convictions onto another human being.

persuasion

It is showing good manners toward others, as in behavior, speech, etc.it is a speech or behavior that is a sign of good breeding.

politeness

is defined as treating others with respect and consideration

politeness

Few Tips on Customer Service Etiquette

- Be upbeat with your customers - On every call, be truthful and honest - Be empathetic, after you’ve listened to what the customer has to say, let him know that you understand - Stay on the line until the new agent has picked up the phone if you have to transfer a customer to another agent. - Professionalism is essential

Chap 1

Jake Matthew · 10問 · 1年前

Chap 1