LODGING

15問 • 1年前

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is the relationship between a guest and a host, where in the host receives the guest with goodwill, including the reception and entertainment of guests, visitors, or strangers.

Hospitality

A broad category of fields within service industry that includes lodging, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry.

The Hospitality Industry

 Greek /Roman culture = Noted as early as 40 BC = Social and religious purposes = Roman businessmen traveled = Romans were the first pleasure travelers = After fall of roman empire, public hospitality fell to religious

Early Hospitality

•English travelers ∙ Inns were actually private homes ∙ Stagecoach become favored transportation

Medieval Period

∙ High demand for inns and taverns ∙ 1st hotel -Hotel de Henry IV 1788 = Build cost of $ 17,500 = 60 beds = Coffee houses

Renaissance Period 16th Century

∙ New York/New England – taverns ∙ Pennsylvania - inns ∙ Southern colonies – ordinaries

The New World (18th Century) – Eating and Sleeping Places

∙ Changed the course of culinary history ∙ Escoffier = brigade system = M. Boulanger = “father of modern restaurant” = called soup he sold “restorantes” = Revolution caused some of the chefs to come to the New World

The French Revolution

1898 Savory Hotel opened in London = General Manager was Cesar Ritz = Chef was Auguste Escoffier ∙ Delmonico’s in New York City = Expensive = 1827-1923 = Bilingual menu

The Nineteenth Century

∙ 1921 White Castle ∙ 1927 Howard Johnsons ∙ 1927 Mariott Hot Shoppe ∙ 1965 TGI Friday’s ∙ 1982 Chili’s

Twentieth Century

The efficient execution of a series of actions. Service is about efficiently doing what is expected. It can be delivered without any direct involvement from the guest.

Service is a Monologue

an exchange between staff and guests, a bit of a dance. Hospitality is about doing what is UNEXPECTED… and uniquely personal at that guest in that moment. It cannot exist without another person involved. Another way to think of this is that service is about what you DO.

Hospitality is a Dialogue

Derives from the Latin hospes, meaning “host”, “guest”, or “stranger”. Hospes is formed from hosts, which means: “stranger” or “enemy” (the latter being where terms like “hostile” derive).

Hospitality

is the section of the service industry that deals with guest accommodation or lodgings. refers not only to hotels, but also to many other forms of overnight accommodation, including hostels, motels, inns and guest houses.

Hotel Industry

is really about overseeing every operation of the property. This requires knowledge of distribution strategy, finance, customer service, staff management, marketing, and more.

Hotel Management

*To allot the room to the guest, called as check –in • To maintain the room records for reservation and allocation. • To collect the room charges

Function of Front Office

Reed finals

Leah Jean Better · 28問 · 2年前

Reed finals