“operations and activities involved in promoting and selling goods or services.

“the process or technique of promoting, selling, and distributing a product or service.”

responsible for guiding and leading other departments in developing, producing, fulfilling, and a servicing products or services for their customers.

responsible for overseeing the property’s sales and marketing plans as they relate to the overall mission statement.

primary duty is to sell the product or service of the company with which they are employed.

typically assists the director of sales and the sales manager in ensuring consistent usage of hotel facilities

works with the hotels advertising and sales manager to promote the hotels services and amenities.

A profession that requires areas of expertise to successfully create, implement and promote a company’s brand. -require 10 years experience -duties can span from product and channel marketing to sales enablement building alliances and partnerships with other firms.

the functional area in a hotel with the responsibility to assist managers in other departments with human resources concerns including recruitment, selection, task orientation, training, compensation, legal, safety and health, and a wide range of other specialized tasks.

hotel divisions that are in the “chain of command” and are directly responsible for revenues (such as front office and food and beverage) or for property operations (such as housekeeping and maintenance and engineering).

managers who work in the line (“chain of command”) departments within a hotel.

activities designed to attract qualified applicants for the hotel’s vacant management and non- management positions.

common perception (true or untrue) about something, For example, a specific hotel may be perceived within the community as being an employer that is “kind” or "unkind” to its employees.

tactics to identify and attract staff members who are currently employed at the hotel for vacancies which represent promotions or transfers to other positions.

tactics designed to attract persons who are not current hotel employees for positions at a property. Tactics include: Internet job posting sites, Newspaper/media advertisements, Students job fairs, recruitment at community, schools/colleges, “Helped wanted sign

list of tasks that an employee working in a specific position must be able to effectively perform.

process of evaluating job applicants to determine those most qualified for and likely to be successful in vacant positions.

an often – used but ineffective selection tactic which involves hiring (almost) anyone who applies for a vacant position without regard to their qualifications for the job.

list of personal qualities necessary for successful job performance.

the process of providing basic information about the hotel, which must be known by all of its employees

process of informing new employees about matters related to the department in which they will work. It is a process that follows the orientation process.

All financial and non financial rewards given to management and non management employees in return for the work they do for the hotel

Qualifications to perform a job which are judged reasonably necessary to safely or adequately perform all task required by the job

A document specifying the terms of the relationship between the employer and employee which indicates rights or obligations of both parties

The total absence of workplace behavior that is objectionable from the perspectives of discrimination or harassment

The lowest amount of compensation that an employer may pay to an employee

The number of hours of work after which an employee must receive a premium pay

Retirement benefits paid to primary workers survivors, survivors benefits and benefits for the retiree, spouse and children and disability payments based upon contributions paid by the retiree and his or her employers

Hospital and medical insurance received by persons over 65 years of age who eligible for social security benefits

Conditions in the workplace that can cause immediate harm example include and safe equipment accidents and the improper use of chemicals

Aspects of the workplace that can lead to a decline in an employee's health

provides accounting services and manages the finances of a company. Its responsibilities include recording document accounts, paying bills, billing clients and customers, tracking assets and expenditures, managing payroll and keeping track of critical tax documents.

process of recording financial transactions pertaining to a business.

The record of all credits and debits associated with a quest or group is called an account and an account can be organized by sections, or

Guest that has a credit card on file for an account are eligible to sign for charges to guest rooms. At the point of sale, guest signs a receipt authorizing the charge be paid by the method of payment on the account.

occurs when a guest signs for a room charge after checking out of the hotel.

are prepayments for quest rooms or other hotel services. Theseare commonly used to secure reservations for weddings or conventions held at the hotel.

a reversal of a posting. It can occur due to duplicate posting, disputes or bad dept.

accounting professional who oversees financial reporting, investments, risk management and flow analysis, among other financial aspects of the business.

organize paperwork and electronic files, mange projects, arrange meeting, conduct research and communicate through phone, mail and e-mail.

person who is in charge of all the cash banks in the hotel. He or she also makes all deposits of checks and credit card receipts.

are often incorporated with the front-office personnel. When guests check out, it is the duty of this to charge the guests the correct amount and secure a form of payment.

At the end of the day after most hotel guests have retired, this person begin recording charges to guests’ accounts and verifying the revenue for the hotel.

job is to take care of all technology issues, is normally founded within the accounting department.

performs analyses to help managers operate the hotel more effectively. From guest’s statistics to revenue trends

Besides revenues charged to guest rooms a large hotel earns the bulk of its food and beverage revenues through banquet staff, the sales office staff, and the accounts receivable clerks.