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問題一覧
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is a primary management function that determines an outline the system to be followed by the business .
Planning
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it describes what the company wants to achieve and where it wants to go in the future . it determines the course and direction of the company and identify which markets, technologies , and products , or customers to focus on
vision statement
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the vision projects to the market the kind of company that the management wants to create and the kind of company it aspires to be
graphic
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describes the path where the company wants to go and presents specific plans to move forward in the future
directional
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the vision is very specific so managers are properly guided on what to do in in terms of resources and strategies
focused
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although the vision should be focused , it allows room for managers to change based on market situations , technological advancement , and customer preferences
flexible
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the vsion is achievable and realistic
feasible
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the vision is clear on why the path is practically sensible and serves the interests of members in the long run
desirable
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the vision is easy to understand , articulated , and can be simplified into a powerful slogan
Easy to communicate
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describe the company's reason for its existence . it answers the question why the company exists .
mission statement
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are specific accomplishments or action plans that are usually attain after a long period these are broader in scope because the intentions are more general and involve outputs that are intangible and non measurable
goals
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refer to action plans that involve shorter periods and more measurable outputs this to be more specific and result in tangible outcomes
objectives
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these plans are designed by the top management such as the ceo or president . these are usually broad plans based on the company's vision , mission , and values , and address the company as a whole. they are used as basis for more specific plans that will enable the company to achieve growth and profitability , boost productivity and return on investment , and improve customer service
strategic plans
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create specific plans for specific areas of the company . these plans translate broader plans into functional goals for each area or department . the elements of of this plan include budget , resources , and goels with specific deadlines
tactical plans
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these are specific procedures and processes made by frontline or low level managers . this plans often involves specific events such as marketing , campaigns , campus recruitment , and others . this also involves the formulation of ongoing plans that define specific operations of the organization ongoing plant can be in any of the following forms: Policy, rule, procedure
Operational Plans
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is a special plans created for unexpected scenarios or changes . All plans , no matter how carefully laid out, are not fully error-free . Thus, this plans are made to manage all possible risks that may arise from the original plan. it is part of a manager's job to always be ready with alternative courses of action in case the original plan does not work out
contingency plan
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it is one of the common types of contingency plans . it is a plan made in preparation for any kind of courses such as industrial disasters like fire , or natural disasters like an earthquake or a typhoon . this calamities or disasters can be easily anticipated . however their effects are not easy to determine. it involves the establishment of emergency communication systems and utilities , an evacuation site , and procedures for losses and damages
crisis management plan
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is another form of contingency planning . the company formulates plan for both positive and negative scenarios that may arise from the implementation of plans . the possible outcomes for each scenario are analyzed in formulating plans and appropriate steps are identified to address them
scenario planning
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what are the five steps involved in the planning process
*formulate the goals and objectives *identify the courses of action *assign responsibilities "document the plan and distribute to people concerned *review the plan and adjust accordingly
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it is usually conceptualized by the chief executive officer and others members of the top management
corporate strategy
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is essential for a diversified company or accompanied with multiple businesses . it is needed for crucial task such as identifying which industries the company will invest in or which business ventures it should undertake in the future
top level planning
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this is concerned with building a competitive advantage for a single business unit of a diversified company .
general business strategy
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it determines a particular function or process and is formulated by middle level management officers . the one of possible for crafting this strategy is usually the manager in charge of the department area concerned . the general manager then maked the final approval of the strategy
Functional Strategy
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is a narrower and more focused strategy formulated by low-level managers or frontline supervisors . it requires the identification of the sources that can be utilized to achieve the outlined plans and goals
operational strategy
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it include the capital or investment that a company need to start and sustain the business
financial resources
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are the company's primary assets and are composed of employees who possess the skills and competencies needed for specific task and operations
human resources
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it include production facilities , distribution channels , and information technology systems that enable the execution of strategies . the implementation of this strategy involves all the levels of the firm's , from the top management to low level managers . for that reason , a strategy that requires significant resources needs to be carefully planned and manage
physical resources
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this is a common technique used by groups of planners in selecting a common solution for a problem . it stimulates thinking and allows the group to work together in generating ideas . there are no restrictions to the flow of ideas and every member is encouraged to give his or her thoughts regarding a plan. the free flow of ideas , however , make this technique more informal and unstructured
brain storming
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this is a highly structured method that allows members to give their own inputs and based on an agenda . the structured and formal nature of this method restricts personal discussion among group members and minimizes conflict during discussions . also , the risk of a number dominating the planning is also limited , since all opinions in this method are considered to be equally important
nominal group technique
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this is also a highly structured technique similar to the nominal group technique . however , the difference lies in the means of formulating courses of action . this technique does not require a group meeting . rather , the group leader distributes questionnaires to all group members to collect and assimilate their diaz . in this technique , the participants in planning do not need to know each other . it is a group leader that facilitates the collection of data and manage the flow of information .
Delphi technique
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it is an excellent tool for weighing different alternatives . it consists of a graph showing potential and alternative decision paths for the proposed plan . this method is specially useful for decisions that involve a succession of small decisions
decision tree
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managers use this method in evaluating alternatives in purchasing equipment , furniture, and fixtures . managers consider in factors such as length of use or utility , warranties , cut up repair , maintenance costs , and sales generated for a specific period before actually buying the product . usually managers choose the alternative that results in the quickest pay back of the initial cost
payback method
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this process involves a logical step-by-step analysis of several possible contributing factors in making a decision .
rational or logical decision model
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in the rational decision model the human mind has its limits in gathering and processing information needed to solve complex problems . thus , a manager may not be able to solve complex problems in a logical manner
bounded rationality
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also known as "rules of thumb" these are useful specially when managers are confronted with complex problems
desicion heuristics
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a widely used decision heuristic is the _____ this rule states that 80% of the consequences of phenomenon is rooted from the 20% of the causes
80-20 rule
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managers do not use objective methods in decision making but instead use their "gut feeling" and instincts. it is most suited for managers who have several years of managerial experience . in looking into situations and courses of action , managers rely on their experiences and knowledge gained from previously encounterrd scenarios.
intuitive decision model
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the manager, once he or she decides on a solution , will no longer look for other alternative solutions . the chosen solution is considered the most acceptable and effective solution and the manager then gathers the needed resources to implement the decision . this model is the weakest since the manager makes a unilateral, snap decision
predisposed decision model
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this refers to the tendency to look at situations based on subjective standards or perspectives . these often lead managers to make wrong , illogical conclusions regarding certain situations and people
cognitive biases
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this type of error happens when a manager , despite his or her knowledge of a project failure , continues to acquire more resources to pursue the project instead of abandoning it .
escalating commitment
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this happens when a manager holds on to his or her prior beliefs that the project will succeed even when evidence to the contrary has been provided . the manager will still strongly pursue the said project while only accepting opinions that agree with his or her views
prior hypothesis bias
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it is the tendency to make generalizations based on a small sample or a single experience. this happens every time a new product becomes popular and starts a trend .
representativeness
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it refers to the tendency to conclude that the result of one situation can be repeated in a similar situation . using the business as an example , many of the businesses that imitated zagu use this reasoning to justify the decision to engage in the same business
reasoning by analogy
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it is a type of error that many top level managers commit when they become overconfident regarding the ability to solve problems . using their many years of experience and relying in their status in the industry , they tend to underestimate the problems that they encounter . this attitude clouds their judgment and eventually leads to poor decisions
illusion of control
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this kind of bias correlate the outcome with how a problem or decision is framed . in business , the wrong framing of a simple aspect of a business can result in problems that will cost a company its profits.
framing bias
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this error is committed by managers when they immediately use available resources on a project that is expected to immediately provide profit , rather than holding off and waiting for the later opportunity that will generate even greater profit
availability error
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this model offers a systematic way of evaluating alternatives by implementing a rational process of analyzing aspects of a situation or problem . it aims to remove the pressure from planners and minimize the risk of chosen alternatives
Kepner- Tregoe Matrix Model
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this approach was developed by charles kepner and benjamin tregoe in the 1960s
Kepner- Tregoe Matrix Model
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in assessing the situation, the manager clarifies aspects of the scenario and outlines possible causes
Situation appraisal
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the root cause of the problem is identified . also , the manager analyzes how the cost brought about the problem
problem analysis
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various solutions and courses of action are identified and evaluated by conducting risk analysis . the analysis ensures that all possible consequences of all alternatives are identified
decision analysis
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a possible final decision as determined and carefully scrutinized. the pros and cons of implementing the chosen alternatives are identified . from the results , appropriate actions are proposed to minimize the identified risk
potential problem analysis
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this model focuses not on identifying possible decisions , but on selecting the best leadership style suited for planning and decision-making . this model identifies five leadership styles suited for planning and decision-making .
Vroom Yettom Jago Decision model
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the leader is the sole decision maker . using all the information available , the manager makes the decision for the firm
Autocratic I (A1)
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the managers gathers pertinent information from members of the group but they do not know the purpose of such information . there is still no involvement from the group members . the manager still decides based on information gathered
Autocratic II (A2)
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this leadership style lets the group members know the problem situation but the final decision still rests on the manager
Consultative I (C1)
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the manager discusses the situation with a group and gathers suggestions from the group members . the manager makes the final decision
Consultative II (C2)
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all the group members are responsible for coming up with the final decision . the manager presents the problem and acts as the facilitator in the process . he or she lets the group agree on the final selection of the alternative
Group II (G2)
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this model was originally developed by Victor Vroom and philip yetton in 1973 and revised in 1988 in collaboration with Arthur Jago
Vroom Yetton Jago Decision Model
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this model was brought about by the application of military tactics in business situations
Observe-orient-Decide-Act (OODA) Loop Model
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it was developed by US air force colonel john boyd as a decision making model for the air combat
Observe-orient-Decide-Act (OODA) Loop Model
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the managers or gather as much information as possible regarding the business environment . he or she scans the environment and and see what the competitors doing and how customers respond to the product or service the company currently offers. at this stage , the manager conduct swot and pest analysis to gather information
Observe
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after scanning the environment , the managers should take a closer look at the information gathered during the first page . cultural beliefs , traditions , values , and previous buying preferences of consumers should be carefully studied .
orient
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the manager now decides and chooses the best possible alternative
decide
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once an alternative is chosen , the manager puts the chosen plan into action and supervises its implementation
Act