lodging

21問 • 1年前

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Are vital in the front office as they form the initial impression of the hotel for guests. They manages advance bookings for individual guests or groups. It reserves rooms based on guest requests received through various channels like walk-ins, letters, internet, fax, telep

Reservations

This section is located in the lobby. Responsible for the warm greetings, receiving and assigning of rooms to the guest upon check-in of the hotel. also provide the complete registration process and perform guest check-in and check-out.

Reception/registration

also located at the front desk area and responsible for handling mail and messages with room keys. It also provides information regarding outside and inside of hotel’s rules and regulation, facilities, services. It alsohandles email, fax, photocopy, cable through the business center.

information

This section is handled by telephone operator and it is located at the back of the office. Its main function is to handle incoming and outgoing calls. It is also responsible for managing wake up calls as requested by the guest and preparation of telephone bills made by guest and staffs.

telephone/switchboard

also located at the front desk. It's main function is to secure payment from the guest arrival. It is also responsible for setting guest account while check-out, complete the guest check-out procedure and balance cash at the close of the shift.

cashier

It is an area which is located at the entrance of a hotel building with sitting arrangement for guest’s visitors to meet and wait. It is synonym to the word “foyer” which means a wide passage or large hall just inside the entrance of a public building.

lobby

located at either side of lobby. This desk is responsible for handling the guest luggage during arrival and departure. This section also handles the paying, deliver guest mail and messages to the concern guest room

bell desk

main function of this section is to provide the communication facilities and service like mail, internet, fax, photocopy, etc.

business center

This section of front office is responsible for arranging the packages, tickets etc. for the guest request.

travel desk

supervises all front office operations in the hotel and ensures that hotel management policies and procedures are followed. They also provide personalized attention to VIP guests like celebrities or dignitaries during their stay.

Front office manager

organizing staff duties, maintaining high work standards, and deciding whether to accept bookings. They ensure all reservations, both individual and group, are recorded and followed up if needed

reservation manager

interacts with potential guests over the phone or internet, arranging their stay and noting any specific requirements. For instance, if a guest asks for a nonsmoking room, the clerk records this to ensure the right room is prepared for their arrival.

reservation clerk

oversees communication with other departments, conducts regular department meetings, covers open shifts, handles customer complaints, and reports to the hotel director. Their main duty is supervising front desk clerks and daily financial monitoring at the front desk.

front desk manager

Works directly with hotel guests to ensure a pleasant stay. They assist with various tasks such as carrying luggage, explaining room features, providing local information, booking attractions, arranging transportation, delivering food and drinks to rooms, and running errands like picking up dry cleaning.

Hall Porter/concierge

Though they don't respond to bells anymore, their duties remain similar. They escort guests, handle luggage, run errands, and deliver items. They also report facility issues, explain amenities, and guide guests to nearby services. Sometimes they page clients from the front desk, which is why they're also known as pages

bellman/bell hops

provides security for the building by checking if people entering have permission. They may assist guests by carrying bags, hailing taxis, and opening doors. They also monitor video surveillance if available and may handle crowd control, relay messages, or sign for packages.

doorman

They handle various tasks simultaneously, such as answering incoming calls, assisting customers with inquiries, and directing calls to the appropriate department or person. Additionally, they may take messages for multiple employees within the company.

Telephone Operator/Switchboard Operator

They oversee all hotel operations overnight, handling various situations like late check-ins, intoxicated guests, and noisy parties. With a customer-focused attitude, this can lead to a successful career. supervises overnight staff, including front desk clerks, bellhops, maintenance crew, and bar/wait staff. They create schedules, train employees, and lead meetings.

night manager/night auditoe

handles payments from guests for their accommodations and additional services like parking, valet, room service, and phone/computer use fees. They maintain records of financial transactions and answer guest inquiries about fees and services. Besides processing cash, debit card, and credit card payments, they also prepare daily bank deposits and complete sales tax forms.

hotel cashier

welcome guests upon arrival, check them into the hotel, and ensure they feel welcome. They provide information on hotel amenities and ensure a pleasant stay. For VIP guests, officers may escort them to their room and provide special amenities.

guest relating officers

portable bed with or without wheels also called extra bed.

roll away bed

Reed finals

Leah Jean Better · 28問 · 2年前

Reed finals