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HPC 103
  • Leah Jean Better

  • 問題数 47 • 9/12/2024

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  • 1

    defines those businesses, institutions, and companies responsible for any meal prepared outside the home.

    Food service (US English) or catering industry (British English)

  • 2

    where did it all began this word restaurant and its etymology? Its from thehe father of the modern restaurant, who sold soups at his all – night tavern on the Rue Bailleul.

    Monsieur Boulanger

  • 3

    While most Americans think of fast food in terms of modern chain restaurants, food historians like to remind us the first “fast food” restaurants were

    thermopolium

  • 4

    means any commercial or industrial facility that prepares food for the public or for institutional patrons, and uses or generates grease when preparing this food, and/or washes greasy dishes.

    food service facility

  • 5

    can be broadly defined as the process of preparing, presenting and serving of food and beverages to the customers.

    food and beverage services

  • 6

    These types of establishments are primarily concerned with the provision of food and beverage services. Their main purpose for existence is to offer food and beverage.

    Primary catering facilities

  • 7

    main purpose is to provide accommodation. But alongside the need for accommodation, is the need for the provision of food, beverages and other services.

    hotels

  • 8

    Basically, this establishment is devoted to serving only food and beverages although other concepts have also been introduced in the business itself

    restaurant

  • 9

    called bistros, appearance and atmosphere provide an environment for where foods are served with waited table service

    casual dining restaurant

  • 10

    these establishments are geared to provide service of all types of alcohol with an emphasis on draught beer and good music.

    bars and pubs

  • 11

    these type of establishments require highly skilled employees for the superb service they offer, gearing up on ambiance service and excellent food service.

    Fine dining restaurant

  • 12

    also called off- premise catering, this means catering to a large number of people at a venue of their choice, usually not within the establishment’s premises.

    outdoor catering

  • 13

    this type, the provision of food and beverages is part of another business, so basically this is allied or support system of the business itself.

    secondary catering facilities

  • 14

    caters to passengers travelling by land transport such as buses and private vehicles

    surface catering

  • 15

    provision of food and beverages to people to fulfil a social need, determined by a recognized authority

    welfare catering

  • 16

    provision of food and beverages to people at work, in industries and factories at highly subsidized rates.

    industrial catering

  • 17

    provision of food and beverages to people engaged in leisure

    leisure linked catering

  • 18

    caters to airline passengers on flights caters to railway passengers on trains caters to passengers travelling on sea.

    airline catering railway catering ship catering

  • 19

    various activities that are carried out in a restaurant to run the business. These include all activities involved in the preparation of food, customer service, cleaning, purchasing raw materials, accounting, reporting, etc.

    restaurant operations

  • 20

    defines those businesses, institutions, and companies responsible for any meal prepared outside the home. This industry includes restaurants, school and hospital cafeterias, catering operations, and many other formats. Food service distributors sell goods like small wares and foods.

    food service or catering industry

  • 21

    responsible for the success of the food and beverage operations from a business point of view. responsible for compiling the menus (in consultation with the kitchen) to make sure that the required profit margins are achieved, -purchasing food and beverage items and staff recruitment and training. He ensures that the quality is an relation to the price paid is maintained.

    Food and beverage manager

  • 22

    responsible for the overall organization of the administration of food and beverage service areas. They must coordinate a variety of activities, whatever the size or type of the outlet. Responsible for the business performance of their restaurant, as well as maintaining high standards of food, service, and health and safety.

    restaurant manager

  • 23

    responsible for all the service staff in the restaurant and for seeing that all the preparation, service and clearing is efficiently carried out. In smaller establishments, he or she may also be responsible for taking reservations and for treating and seating guests. He controls that each crew member handles working material and equipment carefully and gives instructions whenever necessary.

    head waiter/supervisor

  • 24

    responsible for the service of the station, or group of tables, He or she takes the orders and carries out the service at the table of the station, assisted in large establishment by less experienced and less knowledgeable staff.

    Station/Captain Waiter

  • 25

    They perform duties each as plate’s service of dishes and the service of sauces, sometimes assisted in the simplest tasks by a trainee. Other cleaning and preparatory tasks are carried out by him

    waiter

  • 26

    The assistant of the waiter in serving the guests. He helps in fetching and carrying items as required.

    commis/trainee

  • 27

    responsible to welcome and greet the customer at the entrance and escorts them to their table.

    receptionist

  • 28

    prepares/ services beverages according to prescribed standards.

    bartender

  • 29

    responsible for the service of coffee. But in the classical service, there are only three members of the service team

    barista

  • 30

    responsible for the following: •The setup of the station •Water, tea and coffee service. •Bread and butter service. •Clearing of soiled dishes, glassware and flatware from the tables. •Resetting of tables.

    busser

  • 31

    Are sales representatives. They are responsible for the complete service of food and beverage, catering to all guest needs. Their job consists of three major aspects: •Represent the operation to the public •Sell foods and beverages and the dining experience to the guests. •Deliver what they promised (service skills).

    server

  • 32

    primarily responsible for ensuring that the guests receive proper service, enjoy their meal and want to return. They achieves this goal by providing guests with the highest possible standard in service.

    captain

  • 33

    person who takes the food and beverages orders from the guest and serves it to the guest and also takes care of the guest or we can say that he does anything to make the guest's dining experience memorable.

    Food and Beverages (F&B) Service Personnel

  • 34

    appearance, poise, posture, and body language.

    Physical projection

  • 35

    quality of speech, diplomacy and tact in the words and expression used, including tone, volume.

    Verbal projection

  • 36

    practice of basic courtesy, tolerance for difficult guests and customers, compliance to service standards.

    conduct and behavior

  • 37

    Cardinal is addressed as? An ambassador is referred to as? An archbishop, duke or duchess merits an initial? while other titled individuals, with the exception of royalty (“Your Royal Highness”) are addressed initially as? All others including knight, judges, military officers, priests are addressed as

    Your eminence Your excellency Your Grace Your Lordship SIR

  • 38

    refers to public health conditions related to clean drinking water and adequate treatment and disposal of human excreta and sewage. It systems includes the capture, storage, transport, treatment and disposal or reuse of human excreta and wastewater.

    sanitation

  • 39

    are unsafe working conditions that that can cause injury, illness, and death. These are the most common workplace risks. They include: Anything that can cause spills or trips such as cords running across the floor or ice.

    safety hazards

  • 40

    the process of making your appearance neat and attractive

    Grooming

  • 41

    When was the estaurants (from the French restaurer, to restore) first appeared

    16th century, meaning “a food which restores, “and referred specifically to a rich, high flavoured soup

  • 42

    First restaurant in United states

    (Jullien’s Restarator) opening in Boston in 1794

  • 43

    The oldest restaurant with contiguous operation in the United States

    Union Oyster

  • 44

    Who launched their restaurant empire in 1888 in a tiny 15 stool lunchroom in central Philadelphia with $ 1,000 borrowed from a family member and a recipe for coffee. This was the first automat.

    Mr. Joseph Horn and Mr. Frank Hardart

  • 45

    According to John Mariani, American food historian, the phrase “fast food” was first coined by

    George G. Foster in 1848

  • 46

    first cafes (defined generally as places selling drinks and snacks) was established in

    Constantinople in 1550. It was a coffee house, hence the word “café”.

  • 47

    Are sales representatives. They are responsible for the complete service of food and beverage, catering to all guest needs. Their job consists of three major aspects: •Represent the operation to the public •Sell foods and beverages and the dining experience to the guests. •Deliver what they promised (service skills).

    server