2 OM PDF and Video Lesson

通報

問題一覧

Manages customer demands

vp of marketing

It generates sales for goods and services

vp of marketing

It manages, people, equipment, technology, materials and information

vp of operations

To produce goods and/or services

vp of operations

Managers cash flow, current assets, and capital investments

vp of finance

Is the business function that plans, organizes, coordinates, and controls the resources needed to produce a company's goods and services

operations management

It involves managing people, equipment, technology, information, and many other resources

operations management

Is the central function of every company, this is true whether the company is large or small, provides a physical good or a service is for profit or not-for-profit

operations management

There would be no goods or services to sell to customers

operations management

The business function responsible for planning, coordinating, and controlling the resources needed to produce a company's goods and services

operations management

Is the transform a company's inputs into the finished goods or services

role of operations management

Transform organizational inputs into outputs

role of operations management

Includes human resources (such as workers and managers), facilities and processes (such as buildings and equipment), as well as materials, technology, and information

inputs

Are the goods and services a company produces

output

Is responsible for all aspects of the process of transforming inputs into outputs

operations management

The ____ is DYNAMIC in order to adapt to changes in the environment

transformation process

For operations management to be successful it must _____ during the transformation process and must be _____

add value efficient

The net increase between the final value of a product and the value of all the inputs

value added

The net increase created during the transformation of inputs into final outputs

value added

An obvious way to ____ is to reduce the cost of activities

add value

Activities that do not add value are considered a ____

waste

Means being able to perform activities well at the lowest possible cost

efficiency

Organizations can be divided into two broad categories

manufacturing organization service organizations

Produce physical, tangible goods that can be stored in inventory before they are needed

manufacturing organization

Primarily produce a tangible product and typically have low customer contact

manufacturing organizations

In this organization, most customers have no direct contact with the operation

manufacturing organizations

Produce intangible products that cannot be produced ahead of time

service organization

Primarily produce an intangible product, such as ideas, assistance or information, and typically have high customer contact

service organizations

Customers are typically present during the creation of the service

service organizations

There are companies that have some characteristics of each type of organization

quasi-manufacturing organizations

It is difficult to tell whether these companies are actually manufacturing or service organization

quasi-manufacturing organizations

What are the unique features of the business that will make it competitive?

operation strategy

What are the unique features of the product?

product design

What are the unique features of the process that give the product its unique characteristics?

process selection

What sources of supply should be used to ensure regular and timely receipt of the extract materials we need? How do we manage these sources of supply?

supply chain management

How will managers ensure the quality of the product, measure quality, and identify quality problems?

quality management

What is the expected demand for the product?

forecasting

Where will the facility be located?

location analysis

How large should the facility be?

capacity planning

How should the facility be laid out? Where should the kitchen and ovens be located? Should there be seating for customers?

facility layout

What jobs will be needed in the facility, who should do what task, and how will their performance be measured?

job design and work measurement

How will the inventory of raw materials be monitored? When will orders be placed and how much will be kept in stock?

inventory management

Who will work on what schedule?

scheduling

Are what companies used to transform resources into goods or services

operations

Is critical to any organization success

operations management

Role of operations management

design plan direct improve

Required to make decisions in EIGHT key areas

operations manager

Makes decisions that are key to the running of their organization

operations manager

Strategic decisions of operations manager (4)

strategic operations management product design supply chain management quality management

Involves long term broad considerations about the viability of a business

strategic operations management

How will it create value for customers and gain a competitive advantage

strategic operations management

You make decisions about the features of a product or a service

product design

What features will make it a success?

product design

Involves managing, monitoring, and controlling all activities along the supply chain

supply chain management

Is about deciding how to guarantee the timely cost effective acquisition of inputs and delivery of outputs to customers

supply chain management

Involves determining how to measure and maintain quality and how to identify and resolve quality problems

quality management

Two types of decisions

strategic decisions and tactical decisions

It is broad and scope Long term in nature All encomposing

strategic decisions

Narrow in scope Short term in nature Generating a small group of issues

tactical decisions

Decisions that set the direction for the entire company

strategic decisions

They are broad and scope and long term in nature

strategic decision

Are made first and determine the direction of tactical decisions, which are made more frequently and routinely

strategic decisions

We have to start with _____ and then move on to tactical decisions

strategic decisions

Decisions that are specific and short term in nature and are found by strategic decisions, focus on specific departments and tasks

tactical decisions

Focus on more specific day to day issues such as quantities and timing of specific resources

tactical decisions

Must be aligned with strategic decisions because they are the key to companies effectiveness in the long run

tactical decisions

Provide feedback to strategic decisions which can be modified accordingly

tactical decisions

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