Operations Management

operations management

1. companies ability to compete 2. nation's ability to compete internationally

finance operations marketing

operations

value added

product packages

raw vegetables metal sheets water energy labor building equipment

cleaning making cans cutting cooking packing labeling

canned vegetables

doctors,nurses hospital medical supplies equipment laboratory

examination surgery monitoring medication therapy

healthy patients

manufacturing

manufacturing

service

production of goods

delivery of service

government wholesale or retail financial services health care personal services business services education

1. customer contact 2. uniformity of input 3. labor content of jobs 4. uniformity of output 5. measurement of productivity 6. production and delivery 7. quality assurance 8. amount of inventory 9. evaluation of work 10. ability to patent design

forecasting capacity planning scheduling managing inventories assuring quality motivating employees deciding where to locate facilities supply chain management

goods producing storage or transportation exchange entertainment communication

farming mining construction manufacturing power generation

warehousing trucking mail service moving taxis buses hotels airlines

retailing wholesaling banking renting leasing library loans

films radio and television concerts recording

newspapers radio and television newscasts telephone satellites

productivity

outsourcing

models quantitative approaches analysis of trade-offs systems approach establishing priorities ethics

what when where how who

what resources or want amounts

needed or scheduled or ordered

work to be done

designed

to do the work

models

physical schematic mathematical

trade off

trade off

trade off

capacity location arrangement of departments product and service planning acquisition and placement of equipment

personal inventory scheduling project management quality assurance

models are beneficial

models are beneficial

models are beneficial

models are beneficial

models are beneficial

models are beneficial

limitations of models

limitations of models

limitations of

limitations of models

linear programming queuing techniques inventory models project model statistical models

analysis of trade-offs

pareto phenomenon

pareto phenomenon

80/20 rule pareto phenomenon

financial statements worker safety product safety quality environment community hiring or firing workers closing facilities workers rights

industrial evolution (1770s) scientific management (1911) human relations movement (1920 to 1960) decision models (1915, 1960 to 1970's) influence of japanese manufacturers

the internet, e-commerce, e-business management technology globalization management of supply chains outsourcing agility ethical behavior

technology

product and service technology process technology information technology

supply chain

suppliers to direct suppliers to producers to distributors to final consumer

goods low service high

good high service low

goods low service high

goods high service low

good tangible service intangible

goods easy service difficult

goods high service low

goods much service little

goods easier service difficult

goods usually service not usual

capacity location arrangement of the departments product and service planning acquisition and placement of equipment

personal inventory scheduling project management quality assurance

linear programming queuing techniques inventory models project models statistical models

increased cost of holding inventory versus level of customer service