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問題一覧
1
How effectively an organization meets the wants and needs of customers relative to others that offers similar goods or services
competitiveness
2
The reason for existence of an organization
mission
3
State the purpose of an organization
mission statement
4
Provide detail and scope of mission
goals
5
Plans for achieving organizational goals
strategies
6
The methods and actions taken to accomplish strategies
tactics
7
The special attributes or abilities that give an organization a competitive edge
distinctive competencies
8
Strategy factors
price quality time flexibility service location
9
Strategic decisions must be made with respect to globalization
global strategy
10
Must be made with respect to globalization
strategic decisions
11
Characteristics that customers perceive as minimum standards of acceptability to be considered as a potential purchase
order qualifiers
12
Characteristics of an organization's goods or services that cause it to be perceived as better than the competition
order winners
13
The approach consistent with organization strategy that is used to guide the operations function
operation strategy
14
Focuses on maintaining or improving the quality of an organization's products or services, quality at the source
quality based strategies
15
Focuses on reduction of time needed to accomplish tasks
time based strategies
16
A measure of the effective use of resources usually expressed as the ratio of output to input
productivity
17
Three types of productivity measures
partial measures multifactor measures total measure
18
Formula for productivity growth
current period productivity – previous period productivity _____________________________ previous period productivity
19
Is the ratio of output of good product to input
process yield
20
Is not included in the output
defective product
21
Higher productivity and another company is a key reason organizations outsource work
outsourcing
22
Improving productivity may reduce the need for this
outsourcing
23
Formula for partial productivity measures
output/(single input)
24
Formula for multi-factor productivity measures
output/(multiple inputs)
25
Formula for TOTAL productivity measure
output/(total inputs)
26
Measures if Productivity Examples: Partial Measures
Output/Labor Output/Machine Output/Capital Output/Energy
27
Measures if Productivity Examples: Multifactor Measures
Output/Labor + Machine Output/Labor + Capital + Energy
28
Measures if Productivity Examples: Total Measures
Goods or Services Produced/All inputs used to produce them
29
The mechanism for conducting transactions in the economy is called ______
payments system
30
Has evolved over time from relying on payments made in gold and silver coins, to payments made with paper currency and checks written on deposits in banks, to payments made by electronic funds transfers
payment system
31
Refers to a good used as money that has value and dependent of its use as money
commodity money
32
Refers to money, such as paper currency that has no value apart from its use as money
fiat money
33
People accept paper currency in exchange for goods and services partly because the government has designed it to be LEGAL TENDER
fiat money
34
Is also useful because of its ability to serve as a STANDARD OF DEFERRED PAYMENT
money
35
Can facilitate exchange at a given point in time by providing a medium of exchange and unit of account
money
36
Who issues paper currency in the philippines
the central bank or BSP (BANGKO SENTRAL NG PILIPINAS)
37
What is the modern BSP system
fiat money system
38
Are promises to pay on demand money deposited with a bank or other financial institution
checks
39
Meaning of ATM
automated teller machine
40
Meaning of ACH
automated clearing house