Pur. Com.

effective communication

asset

formal informal or grapevine visual communication written communication

formal

informal or grapevine

visual communication

written communication

downward (management to employee) upward (employee to management) diagonal (within departments)

team building

define goals and expectations clearly deliver your message choose your medium carefully keep everyone involved listen and show empathy

tools

minutes of meeting memoranda emails business letters

minutes of a meeting

minutes of a meeting

record keeping accountability reference legal requirement

date, time and place attendees (present, regrets, and absent) agenda minutes of previous meeting main discussion points decisions made action items next meeting details adjournment

be clear and concise use bullet points be objective use consistent formatting review and edit

first - preparation second - during the meeting third - drafting minutes fourth - approval fifth - distribution sixth - filing and storage

memo or memorandum

memo or memorandum

conciseness clarity formality organization

header opening body closing attachments or enclosures

know your audience be clear and direct use headings and bullet points proofread

policy changes instructions or guideline announcements updates or reports

email or electronic mail

email or electronic mail

senders address recipients address subject line body attachments signature

formal emails informal emails marketing emails transactional emails

business letters

business letters

senders address date recipients address salutation body closing signature attachments or enclosures

inquiry letter sales letter cover letter complaint letter adjustment letter order letter

completeness correctness conciseness coherence clarity concreteness courteousness consideration consistency credibility

use professional tone be clear and concise use formal formal proofread