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1 Introduction to Operations Management
84問 • 1年前
  • Sab Sescon
  • 通報

    問題一覧

  • 1

    The management of systems are processes that create goods and/or provide services

    operations management

  • 2

    Operations management affects

    - company's ability to compete - nation's ability to compete internationally

  • 3

    It affects companies ability to compete

    operations management

  • 4

    It affects nations ability to compete internationally

    operations management

  • 5

    The three basic functions of organization

    finance operations marketing

  • 6

    The operations function involves the conversion of inputs into outputs

    value-added process

  • 7

    Is the difference between the cost of inputs and the value or price of outputs

    value-added

  • 8

    Are a combination of goods and services

    product packages

  • 9

    Can make a company more competitive

    product packages

  • 10

    Inputs of food processor

    raw vegetables metal sheets water energy labor building equipment

  • 11

    Examples of Processing in food processor

    cleaning making cans cutting cooking packing labeling

  • 12

    Examples of outputs of food processor

    canned vegetables

  • 13

    Examples of inputs of hospital process

    doctors, nurses hospital medical supplies equipment laboratories

  • 14

    Examples of processing in hospital process

    examination surgery monitoring medication therapy

  • 15

    Examples of outputs in hospital process

    healthy patients

  • 16

    It is all about having tangible outputs

    manufacturing

  • 17

    Having an act as an output

    service

  • 18

    The process of converting raw materials, components, or parts into finished goods that meet a customers' expectations or specifications

    manufacturing

  • 19

    Commonly employs a man-machine set up with the division of labor in a large scale product

    manufacturing

  • 20

    Is a transaction in which no physical goods are transferred from the seller to the buyer

    service

  • 21

    Tangible output

    production of goods

  • 22

    An act

    delivery of service

  • 23

    Service job categories

    government wholesale or retail financial services healthcare personal services business services education

  • 24

    Key differences of manufacturing and service

    customer contact uniformity of input labor content of jobs uniformity of output measurement of productivity production and delivery quality assurance amount of inventory evaluation of work ability to patent design

  • 25

    Customer Contact Characteristic

    goods low service high

  • 26

    Uniformity of input Characteristic

    goods high service low

  • 27

    Labor content Characteristic

    goods low service high

  • 28

    Uniformity of output Characteristic

    goods high service low

  • 29

    Output characteristic

    goods tangible service intangible

  • 30

    Measurement of productivity characteristic

    goods easy service difficult

  • 31

    Opportunity to correct problems characteristic

    goods high service low

  • 32

    Inventory characteristic

    goods much service little

  • 33

    Evaluation characteristic

    goods easier service difficult

  • 34

    Patentable characteristic

    goods usually service not usual

  • 35

    Scope of operations management FCSMIMQMEDS

    forecasting capacity planning scheduling managing inventories measuring quality motivating employees deciding where to locate facilities supply chain management

  • 36

    Types of operations

    goods producing storage or transportation exchange entertainment communication

  • 37

    Examples of operations of GOODS PRODUCING

    farming mining construction manufacturing power generation

  • 38

    Examples of operations of STORAGE OR TRANSPORTATION

    warehousing tracking mail service moving taxis buses hotels airlines

  • 39

    Examples of operations of EXCHANGE

    retailing wholesaling banking renting leasing library loans

  • 40

    Examples of operations of ENTERTAINMENT

    films radio and television concerts recording

  • 41

    Examples of operations of COMMUNICATION

    newspapers radio and television newscasts telephone satellites

  • 42

    Increasing productivity allows companies to maintain or increase their output using fewer workers

    productivity

  • 43

    Some manufacturing work has been outsource to more productive companies

    outsourcing

  • 44

    There are over _____ workers in manufacturing jobs

    18 million

  • 45

    Manufacturing accounts for over _____ of value of US exports

    70%

  • 46

    Average full time compensation of manufacturing is about ____ higher than average of all workers

    20%

  • 47

    Key decisions of OPERATIONS MANAGERS

    what when where how who

  • 48

    What

    what resources or what amounts

  • 49

    When

    needed or scheduled or ordered

  • 50

    Where

    work to be done

  • 51

    How

    designed

  • 52

    Who

    to do the work

  • 53

    Operations management decision making

    models quantitative approaches analysis of trade-offs systems approach establishing priorities ethics

  • 54

    System design

    capacity location arrangement of departments product and service planning acquisition and placement of equipment

  • 55

    System operation

    personnel inventory scheduling project management quality assurance

  • 56

    Is an abstraction of reality

    models

  • 57

    Three types of models

    physical schematic mathematical

  • 58

    Is where one thing increases and another must decrease

    trade-off

  • 59

    Is commonly expressed in terms of OPPORTUNITY COST in economics

    trade-off

  • 60

    Expressed in terms of opportunity cost of one potential choice which is the loss of the best available alternative

    trade off

  • 61

    Easy to use and less expensive

    models are beneficial

  • 62

    Requires users to organize

    models are beneficial

  • 63

    Increase understanding of the problem

    models are beneficial

  • 64

    Enable "what if" questions

    models are beneficial

  • 65

    Consistent tool for evaluation and standardized format

    models are beneficial

  • 66

    Power of mathematics

    models are beneficial

  • 67

    Quantitative information may be emphasized over qualitative

    limitations of models

  • 68

    Models may be incorrectly applied and results misinterpreted

    limitations of models

  • 69

    Non-qualified users may not comprehend the rules on how to use the model

    limitations of models

  • 70

    Use of models does not guarantee good decisions

    limitations of models

  • 71

    Quantitative approaches

    linear programming queuing techniques inventory models project models statistical models

  • 72

    Decision on the amount of inventory to stock

    analysis of trade-offs

  • 73

    Analysis of trade-offs

    increased cost of holding inventory versus level of customer service

  • 74

    Systems approach

    the whole is greater than the sum of the parts

  • 75

    A few factors account for high percentage of occurrence of some events

    pareto phenomen

  • 76

    Pareta phenomenon

    80/20 rule

  • 77

    80% of problems are caused by 20% of the activities

    pareto phenomenon

  • 78

    Ethical issues

    financial statements worker safety product safety quality environment community hiring or firing workers closing facilities workers rights

  • 79

    Historical evolution of operations management

    industrial evolution (1770's) scientific management (1911) - mass production - interchangeable parts - division of labor human relations movement (1920-60) decision models (1915, 1960-70's) influence of japanese manufacturers

  • 80

    Major trends in business

    the internet, e-commerce, e-business management technology globalization management of supply chains outsourcing agility ethical behavior

  • 81

    The application of scientific discoveries to the development and improvement of goods and services

    technology

  • 82

    Management technology

    product and service technology process technology information technology

  • 83

    Simple product supply chain

    suppliers direct suppliers producer distributor final consum

  • 84

    A sequence of activities and organizations involved in producing in delivering a good or service

    supply chain

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    問題一覧

  • 1

    The management of systems are processes that create goods and/or provide services

    operations management

  • 2

    Operations management affects

    - company's ability to compete - nation's ability to compete internationally

  • 3

    It affects companies ability to compete

    operations management

  • 4

    It affects nations ability to compete internationally

    operations management

  • 5

    The three basic functions of organization

    finance operations marketing

  • 6

    The operations function involves the conversion of inputs into outputs

    value-added process

  • 7

    Is the difference between the cost of inputs and the value or price of outputs

    value-added

  • 8

    Are a combination of goods and services

    product packages

  • 9

    Can make a company more competitive

    product packages

  • 10

    Inputs of food processor

    raw vegetables metal sheets water energy labor building equipment

  • 11

    Examples of Processing in food processor

    cleaning making cans cutting cooking packing labeling

  • 12

    Examples of outputs of food processor

    canned vegetables

  • 13

    Examples of inputs of hospital process

    doctors, nurses hospital medical supplies equipment laboratories

  • 14

    Examples of processing in hospital process

    examination surgery monitoring medication therapy

  • 15

    Examples of outputs in hospital process

    healthy patients

  • 16

    It is all about having tangible outputs

    manufacturing

  • 17

    Having an act as an output

    service

  • 18

    The process of converting raw materials, components, or parts into finished goods that meet a customers' expectations or specifications

    manufacturing

  • 19

    Commonly employs a man-machine set up with the division of labor in a large scale product

    manufacturing

  • 20

    Is a transaction in which no physical goods are transferred from the seller to the buyer

    service

  • 21

    Tangible output

    production of goods

  • 22

    An act

    delivery of service

  • 23

    Service job categories

    government wholesale or retail financial services healthcare personal services business services education

  • 24

    Key differences of manufacturing and service

    customer contact uniformity of input labor content of jobs uniformity of output measurement of productivity production and delivery quality assurance amount of inventory evaluation of work ability to patent design

  • 25

    Customer Contact Characteristic

    goods low service high

  • 26

    Uniformity of input Characteristic

    goods high service low

  • 27

    Labor content Characteristic

    goods low service high

  • 28

    Uniformity of output Characteristic

    goods high service low

  • 29

    Output characteristic

    goods tangible service intangible

  • 30

    Measurement of productivity characteristic

    goods easy service difficult

  • 31

    Opportunity to correct problems characteristic

    goods high service low

  • 32

    Inventory characteristic

    goods much service little

  • 33

    Evaluation characteristic

    goods easier service difficult

  • 34

    Patentable characteristic

    goods usually service not usual

  • 35

    Scope of operations management FCSMIMQMEDS

    forecasting capacity planning scheduling managing inventories measuring quality motivating employees deciding where to locate facilities supply chain management

  • 36

    Types of operations

    goods producing storage or transportation exchange entertainment communication

  • 37

    Examples of operations of GOODS PRODUCING

    farming mining construction manufacturing power generation

  • 38

    Examples of operations of STORAGE OR TRANSPORTATION

    warehousing tracking mail service moving taxis buses hotels airlines

  • 39

    Examples of operations of EXCHANGE

    retailing wholesaling banking renting leasing library loans

  • 40

    Examples of operations of ENTERTAINMENT

    films radio and television concerts recording

  • 41

    Examples of operations of COMMUNICATION

    newspapers radio and television newscasts telephone satellites

  • 42

    Increasing productivity allows companies to maintain or increase their output using fewer workers

    productivity

  • 43

    Some manufacturing work has been outsource to more productive companies

    outsourcing

  • 44

    There are over _____ workers in manufacturing jobs

    18 million

  • 45

    Manufacturing accounts for over _____ of value of US exports

    70%

  • 46

    Average full time compensation of manufacturing is about ____ higher than average of all workers

    20%

  • 47

    Key decisions of OPERATIONS MANAGERS

    what when where how who

  • 48

    What

    what resources or what amounts

  • 49

    When

    needed or scheduled or ordered

  • 50

    Where

    work to be done

  • 51

    How

    designed

  • 52

    Who

    to do the work

  • 53

    Operations management decision making

    models quantitative approaches analysis of trade-offs systems approach establishing priorities ethics

  • 54

    System design

    capacity location arrangement of departments product and service planning acquisition and placement of equipment

  • 55

    System operation

    personnel inventory scheduling project management quality assurance

  • 56

    Is an abstraction of reality

    models

  • 57

    Three types of models

    physical schematic mathematical

  • 58

    Is where one thing increases and another must decrease

    trade-off

  • 59

    Is commonly expressed in terms of OPPORTUNITY COST in economics

    trade-off

  • 60

    Expressed in terms of opportunity cost of one potential choice which is the loss of the best available alternative

    trade off

  • 61

    Easy to use and less expensive

    models are beneficial

  • 62

    Requires users to organize

    models are beneficial

  • 63

    Increase understanding of the problem

    models are beneficial

  • 64

    Enable "what if" questions

    models are beneficial

  • 65

    Consistent tool for evaluation and standardized format

    models are beneficial

  • 66

    Power of mathematics

    models are beneficial

  • 67

    Quantitative information may be emphasized over qualitative

    limitations of models

  • 68

    Models may be incorrectly applied and results misinterpreted

    limitations of models

  • 69

    Non-qualified users may not comprehend the rules on how to use the model

    limitations of models

  • 70

    Use of models does not guarantee good decisions

    limitations of models

  • 71

    Quantitative approaches

    linear programming queuing techniques inventory models project models statistical models

  • 72

    Decision on the amount of inventory to stock

    analysis of trade-offs

  • 73

    Analysis of trade-offs

    increased cost of holding inventory versus level of customer service

  • 74

    Systems approach

    the whole is greater than the sum of the parts

  • 75

    A few factors account for high percentage of occurrence of some events

    pareto phenomen

  • 76

    Pareta phenomenon

    80/20 rule

  • 77

    80% of problems are caused by 20% of the activities

    pareto phenomenon

  • 78

    Ethical issues

    financial statements worker safety product safety quality environment community hiring or firing workers closing facilities workers rights

  • 79

    Historical evolution of operations management

    industrial evolution (1770's) scientific management (1911) - mass production - interchangeable parts - division of labor human relations movement (1920-60) decision models (1915, 1960-70's) influence of japanese manufacturers

  • 80

    Major trends in business

    the internet, e-commerce, e-business management technology globalization management of supply chains outsourcing agility ethical behavior

  • 81

    The application of scientific discoveries to the development and improvement of goods and services

    technology

  • 82

    Management technology

    product and service technology process technology information technology

  • 83

    Simple product supply chain

    suppliers direct suppliers producer distributor final consum

  • 84

    A sequence of activities and organizations involved in producing in delivering a good or service

    supply chain