Purposive Communication 2

Czajkowska-Bialkowska, 2021

webster

openness to other views

commitment

Webster

commitment

consensus building

consensus building

1. relevance 2. be positive 3. choose the best medium 4. study your audience 5. be enthusiastic 6. maintain an intense focus

relevance

relevance

relevance

be positive

be positive

choose the best medium

choose the best medium

study your audience

be enthusiastic

be enthusiastic

maintain an intense focus

physical level level of intelligence emotional level

barriers to communication

barriers to communication

environmental technological organizational jargons external noise emotions distance personal interests misinterpretation fear stress status chain of command trust issues negative self image

1. physical barriers 2. semantic and language barriers 3. socio-psychological barriers 4. cross cultural barriers

physical barrier

faulty organizational structure noise time and distance information overload

large working area closed office doors separate areas for people of different status

physical noise (outside disturbance) psychological noise (inattentiveness) written noise (bad handwriting/typing) visual noise (late arrival of employees)

improper time defects in medium of communication network facilities mechanical breakdowns

filing up of tasks due to improper time management excess number of people assigned for same task work overload/information duplication

semantic barrier

language barrier

homophones

homophones

pale and pail alter and altar bye buy by rain and reign

homographs

homographs

homonyms

homonyms

different languages no clarity in speech using jargons not being specific

homophones homographs homonyms

social psychological barriers

attitude and opinions emotions filtering and distortion of message status difference inattention closed mind fields of experience self image premature evaluation distrust poor retention

cross cultural barriers

language values social relation concept of time concept of space gestures

use of simple language symbols and charts active listening or constructive feedback

calling attention and motivation assistance and sympathy

understanding of traditions and customs information of all sides of culture

COMMUNICATION

SINE QUA NON

the sender

sender

sender

message good message

message

channel

receiver

feedback

feedback

self talk acts of imagination visualization recall of memory

interpersonal

group communication

public communication

mass communication

completeness

keep it short and simple in conciseness

conciseness

consideration

clarity

concreteness

courtesy

courtesy

correctness

variation of speed

volume

intonation

gestures

emphasis

rhythm

pitch

pausing and phrasing

paralanguage

intimate space

personal space

social space

public space

global awareness cultural sensitivity cultural intelligence (cq) and competence respect for the cultures and beliefs of others openness and positive attitude towards others

inability to understand one's culture, values and beliefs lack of acceptance of the culture of a person or attitude prejudice or bias lack of education or limited exposure language barrier

inability to understand one's culture, values and beliefs

lack of acceptance of the culture of a person or attitude

prejudice or bias

lack of education or limited exposure