Chapter 1-2

37問 • 2年前

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function of fm

people, place, process, technology

organizational function which integrates people place and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business

facilities management

critical to the success of fm 1. communication and interpersonal skills have facilities managers work well with the facility occupants 2. facility management services support occupant performance • support and organization business strategy • support a track and retain strategy

people

second most expensive assets after people responsibilities

place

includes policies and procedures to guide efforts to ensure health and safety of occupants policies identify high level areas that required governance

process

application of hardware and software system used to organize store and disseminate information

technology

under technology

integrated workplace management system iwms, computer aided facility management cafm, computerized maintenance management system cmms, building information modeling bim

our activities of the organization attributed to economic and financial activities that are profit making customer centric nature

core

are the activities of the organization that are generally described as non-economic or non-financial activities but are very important to the organization day to day operations

non core

the physical scope of fm

people, property or equipment, supplies and inventory, service

two types of services

hard services, soft services

relate to the fabric and building system like building fabric maintenance air condition maintenance

hard services

minor project management example cleaning recycling pest control and demand services waste disposal

soft services

is the professional body for fm founded in 1993 they promote excellence in fm for the benefit of practitioners and society

british institute of facilities management

is the peak national industry body for fm representing and supporting professional and organizational responsible for the om of australia built movements established in 1988 has branches in the australia capital theoretic territory new south wales, queensland

facility management association australia

founded in 1980 world's largest and most widely recognized international association for facility management

international facility management association

facilities management models according to leadership and organization size

office manager model, single site model, localized site model, multiple site model, international model, public sector model

generic model of fm

operational facilities management, strategic facilities management, discussion

in this model fm is not usually a distinct function within the organization undertaken by someone as part of their general duties such as office manager

office manager model

apply sa organization that are large enough to have separate facilities department but are located at just one site

single site model

applies to organization that have building on more than one site most often within the same city

localized site model

application ball to large organization that operate across widely separated geographic regions probably nationality

multiple sites model

applies large international organization rather than national ones

international model

following public sector case studies emphasize a situations where policy decisions and process are influenced by powerful factors which are often of non-financial nature but relate to standards of public provisions

public sector model

interactions within the facilities department itself between the facilities manager and the different functional units

operational facilities management

the facilities manager will also scan for possible development within the facilities management area

strategic facilities management

it should be noted that the general model should be used as a framework of the spec facilities managers aim to keep in mind

discussion

especially formatted communication within your business format is informal and public makes announcement discuss procedures report of company activities

business memorandum or memoranda

all memo are structured similar

an address, the sender, date, subject

making memorandum

includes discussion of the problem to be addressed, identify the parties involved, explain why the parties came together, describe the scope of the work that will be done, summarize the purpose of agreement

techniques and coordination

sounds planning, simplified organization, effective communication, effective leadership and supervision, chain of command, indocrination and incentives, connection department, general stuff, voluntary coordination

basic fundamentals in creating a positive synergy

shared mission values and goals, good leadership and followership, trust respect and compassion, positive environment

skill set in fm

analytical skills, communication skills, leadership skills

different types of facilities management careers

cleaning, ehs environmental health and safety, space management and migration, transportation, security services, fire safety, operational, business continuity

are needed to help facility manager make the most appropriate decision based on organizational needs and budget

analytical skills

are useful in many fields but in facility management it is necessity

communication skills

it is the skills they need to be able to motivate guide and what coordinate between facility manager and employees

leadership skills

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Jennie Rose Carpo · 24問 · 2年前

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