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23問 • 2年前

問題一覧

is one of the most prestigious awards instituted by the government of United States of America. It is awarded to the organizations in recognition of achieving the highest standards of quality in the organizations. This shows the importance of benchmarking for continuous process improvement and TQM. Benchmarking will help in identifying the current level of performance of the processes in the organization and bringing them up to the level of the best processes. Benchmarking can be used to compare product features also

Malcolm Baldrige National Quality Award (MBNQA)

is a process of comparison of two or more products, services, processes or organizational practices. is comparing a business process with the best process in that area. meaning of _______ is “standard or point of reference”. “a basis for establishing rational performance goals through the search for industry best practices that will lead to superior performance” .

Benchmarking

there are two categories of benchmarking based on what triggers it, as given below:

Problem based benchmarking, Process based benchmarking

arises out of a problem in the organization. The trigger for benchmarking in this category comes out of a problem that is faced by the organization.

Problem based benchmarking

is a structured and systematic approach to ensure that the voice of the customer is heard during the design of the process, product or service. links the needs of the customer with design, engineering, production and service functions in the supplier organization. Also called Quality Management System ( QMS).

QFD quality function deployment

QFD It was developed in Japan in the late 1960’s by

Prof Yoji Akao.

It represents the requirements of the customers.

Voice of the customer

The primary tool for QFD It is also known as product planning matrix or matrix diagram

HOUSE OF QUALITY

The voice of the customer Includes the list of goal/objectives A structured list of customer requirements

customer requirements

The steps involved in identifying customer requirements: 4

Identify customers Determine customers requirements/constraints Prioritize customer requirements Put them in house of quality

The voice of the organization A structured set of relevant and measurable product or service characteristics After the WHAT’s have been finalized, the QFD team has to identify how these requirements that will facilitate satisfying one or more customer requirements identified

Technical Requirements (HOW’s)

between WHAT’s and HOW’s Illustrate the QFD teams perceptions of ______ between customer requirements and technical requirements Different symbols depicting the Degree of relationships between WHAT’s and HOW

Inter-Relationship Matrix

Used to identify where technical requirements support or impede each other in the product or service design Each technical requirements (TR) should be compared with every other technical requirement

Technical Correlation Matrix

Illustrates relative importance of customer requirements , customer perception of company and competitor performance in meeting customer requirements

Planning Matrix

A simple comparison of performance against each requirement of the customer In this stage, we have to measure the current performance of our own product against each requirement

COMPETITIVE Benchmarking

The ______ make up a block of columns corresponding to each customer requirements in the house of quality to the right hand side of the customer competitive assessment

prioritized customer requirements

house of quality

customer requirements, technical Requirements, inter relationship matrix, technical Correlation Matrix, planning matrix, prioritized Technical Requirements

Three types of benchmarking:

Internal Competitive Functional

There may be a number of teams or divisions within an organization. Although each division may be manufacturing different products, some common performance measures may hold good for all of them. we were comparing the manufacturing of bolts with the manufacture of nuts in the same organization.

Internal Benchmarking

comparing the performance of manufacturing bolts in the organization with that of a competitor who is also manufacturing bolts

competitive Benchmarking

we will compare the methods of organizations with similar processes.

functional Benchmarking

Steps are involved in identifying what to benchmark: 3

Select processes Determine vital measures Prioritize processes and measure

Reasons why benchmarking efforts fail. Some of them are:

Lack of Commitment Wrong Selection of Process Not Being Cost Effective Wrong Selection of Team Members Under Estimating the Time Required Not Positioning the Benchmarking within a Larger Strategy Lack of Involvement of Management

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Jennie Rose Carpo · 24問 · 2年前

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