問題一覧
1
is the managing the resources that create and deliver services and products
operations management
2
are the people who have particular responsibility for managing some for all of the resources which comprise the operations function
operations managers
3
core function
marketing function service product development function operations function
4
support functions
accounting and finance function human resources function
5
which is responsible for communicating organizations services and products to be markets to generate customers request for assistance
marketing function
6
which is responsible for a developing new and modified offers to generate future customer request for service
service product development function
7
which is responsible for feeling customer request for service through the creation and delivery of services and products
operations function
8
which provides the information to help economic decision making and manages the financial resources of the organization
accounting and finance function
9
which recruits and develops the organizations stuff and looks after their welfare
human resources function
10
processes that take in a set input resources that are used to transform something are a transform themselves into outputs of services and products
operations
11
transformed resources
customers materials information
12
transforming resources
facilities staff
13
the buildings equipment plant and process technology of the operation
facilities
14
the people cooperate maintain plan and manage the operation
staff
15
an arrangement of resources that produce some mixture of products and services
process
16
network of operation is called
supply network
17
the temple transformation of model can be used at the number of different levels of analysis this idea is called the
hierarchy of operations
18
operations as a ________ meaning the part of the organization which creates and delivers the services and products for the organizations external customers
function
19
operations as an ______ meaning the management of the processes within any of the organization functions
activity
20
characteristics of operations processes
volume variety variation in demand and visibility