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83問 • 1年前

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, those individuals who purchase, use, and dispose of products for themselves and their homes. (Ferrell et.al. 2012)

consumers

consumers and businesses are connected by an economic relationship which begins with an exchange of product/services to money, then it often leads to deeper attachments and affiliation.

Economic Issues

involves intentional deception to derive an unfair economic advantage over an organization; e.g. shoplifting, duplicity and guile.

Consumer fraud

Table 1 describes six motivations that consumers may have with committing this type of behaviour.)

Motivationation Description Freeloaders Fraudulent Return Fault Transferors Solitary Ego Gains Peer-induced Esteem Seekers Disruptive Gains

Consumer attempts to obtain free goods or services by making a fraudulent complain

Freeloaders

Consumer buys product and knows that he or she will attempt to return it for a refund

Fraudulent Return

Consumer of voids fault by making fraudulent claims and typing to shift responsibility to company

Fault Transferors

While alone, consumer buys as a legitimate complaints to enhance his or her feelings of self-worth an ego

Solitary Ego Gains

If there is an audience, consumer perceives there to be benefits of voicing pro the length complaints

Peer-induced Esteem Seekers

Consumer expresses in sincere complains soli to cause disruption (e.g., get employee into trouble)

Disruptive Gains

The following are some of the common issues:

Health and Safety, Credit and Ownership, Marketing, Advertising and Packaging, Sales and Warranties, Product Liability

- It states that "It is the policy of the State to protect the interests of the consumer, promote his general welfare and to establish standards of conduct for business and industry.

Republic act no. 7394 or also known as The Consumer Act of the Philippines

Towards this end, the State shall implement measures to achieve the following objectives:

a. protection against hazards to health and safety; b. protection against deceptive, unfair and unconscionable sales acts and practices; c. provision of information and education to facilitate sound choice and the proper exercise of rights by the consumer; d. provision of adequate rights and means of redress; and involvement of consumer representatives in theformulation of social and economic policies.

In 1962, President John F. Kennedy proclaimed a Consumer Bill of Rights that includes the rights to choose, to safety, to be informed, and to be heard. Kennedy also established the Consumer Advisory Council to integrate consumer concerns into government regulations and processes. These four rights established a philosophical basis on which state and local consumer protection rules were later developed. Kennedy's speech provided support for consumerism, the movement to protect consumers from an imbalance of power on the side of business and to maximize consumer welfare in the marketplace.

Ethical Issues

proclaimed a Consumer Bill of Rights that includes the rights to choose, to safety, to be informed, and to be heard. also established the Consumer Advisory Council to integrate consumer concerns into government regulations and processes. These four rights established a philosophical basis on which state and local consumer protection rules were later developed. __ speech provided support for consumerism, the movement to protect consumers from an imbalance of power on the side of business and to maximize consumer welfare in the marketplace.

President John F. Kennedy

In the Philippines, the Department of Trade and Industry also has its own consumer's rights. In their official website, they listed it as follows;

1. The Right to Basic Needs. 2. The Right to Safety. 3. The Right to Information. 4. The Right to Choose. 5. The Right to Representation. 6. The Right to Redress. 7. The Right to Consumer Education. 8. The Right to a Healthy Environment.

. The right that guarantees survival, adequate food, clothing, shelter, health care, education and sanitation. You may look forward to the availability of basic and prime commodities to consumers at affordable prices and of good quality

1. The Right to Basic Needs

. The right to be protected against the marketing of goods or the provision of services that are hazardous to health and life. You may look forward to (1) manufacturers consumer products to undertake extensive safety and performance testing before selling their products in the market, and (2) labels which contain the proper information as regards the product, its use and how to operate it, if the need arises, and also precautions or warning signs.

2. The Right to Safety

. The right to be protected against fraudulent/dishonest or misleading advertising/labeling/promotion and the right to be given the facts and information needed to make an informed choice. You may look forward to complete information about the product to be purchased, including its use, ingredients/chemical contents, precautions, if any, limitations and expiry date.

3. The Right to Information

The right to choose products at competitive prices with an assurance of satisfactory quality. You may look forward to a wide array of goods and services which are offered in the market with diverse brands, sizes, shapes and colors with differences in the price, quality and use.

4. The Right to Choose.

The right to express consumer interests in the making and execution of government policies. You may look forward to legislators would propose laws that would ensure that consumers have the chance to live a better life by getting the best value for their hard-earned peso.

5. The Right to Representation.

The right to be compensated for misrepresentation, shoddy goods or unsatisfactory services. You may look forward to manufacturers/store owners would replace defective goods pursuant to the provision "No Return, No Exchange" provided in the DTI's Implementing Rules and Regulations of Republic Act 7349, otherwise known as the Consumer Act of the Philippines.

6. The Right to Redress.

The right to acquire the knowledge and skills necessary to be an informed consumer. You may look forward to: • The three sectors of society: business, government and consumer would embark on an information campaign through tri-media on consumer related issues. • A series of seminars, conferences, fora, training, and public hearings for the welfare of the consumers. • Consumer education being integrated in the school curriculum from elementary to secondary levels as mandated by R.A. 7394 also known as the Consumer Act of the Philippines.

7. The Right to Consumer Education.

The right to live and work in an environment which is neither threatening nor dangerous, and which permits a life of dignity and well-being. You may look forward to (1) the government exerting an iron hand regarding the alarming increase in the degradation of the environment, especially forests, dying wildlife, depleted land fill space and environmental contamination to prevent further damage; and (2) constant monitoring of our seas, coral reefs, forest, and waste disposal practices of factories to check if there is a violation of the laws on environmental protection

8. The Right to a Healthy Environment.

The Marketplace Responsibility Principles

•Respect your customers • Support vulnerable customers • Seek potential customers within excluded groups • Manage the impact of product or service • Actively discourage product misuse • Actively manage responsibility in your supply chain • Treat suppliers as partners • Work with the rule makers Have consistent standards

Best Practice for Marketplace Responsibility:

• Be consistent • Anticipate trends • Aim to deliver quality results • Put it at the heart of business strategy • Part of the culture • Encourage and motivate responsible behavior • Mainstream not niche • Share best practice within the business

are those members of society who are aware, concerned, or in some way affected by the operations and output of an organization.

Community

is an organization that builds and sustains trust with the community by striving for positive and sustainable relationships with key individuals demonstrating sensitivity to community concerns.

Neighbor of choice

Responsibilities to Community

Economic Issues Companies play a major role in community economic development by bringing jobs to the community, interacting with other businesses, and making contributions to local health, education and recreation projects that benefit local residents and employees. (Ferrell et.al. 2012) Legal Issues For many firms, a series of legal and regulatory matters must be resolved before launching a business, that is, they are granted with a "license to operate." (Ferrell et.al. 2012) Ethical Issues Companies nowadays are shifting their perspective into exical decision-ping ge nig conduct. The localing a com and resources to assist community groups and others in their needs. (Ferrell et.al. 2012) Philanthropic Issues Community relations function of companies have always been the usual providing of gifts, grants and other resources to worthy causes. One of the most significant ways that organizations are exercising their philanthropic responsibilities is through volunteer programs. Volunteerism is the time companies urge employees to volunteer to social causes. (Ferrell et.al. 2012)

Companies play a major role in community economic development by bringing jobs to the community, interacting with other businesses, and making contributions to local health, education and recreation projects that benefit local residents and employees. (Ferrell et.al. 2012)

Economic Issues

For many firms, a series of legal and regulatory matters must be resolved before launching a business, that is, they are granted with a "license to operate." (Ferrell et.al. 2012)

Legal Issues

Companies nowadays are shifting their perspective into exical decision-ping ge nig conduct. The localing a com and resources to assist community groups and others in their needs. (Ferrell et.al. 2012)

Ethical Issues

Community relations function of companies have always been the usual providing of gifts, grants and other resources to worthy causes. One of the most significant ways that organizations are exercising their philanthropic responsibilities is through volunteer programs.

Philanthropic Issues

is the time companies urge employees to volunteer to social causes.)

Volunteerism

, the movement to protect consumers from an imbalance of power on the side of business and to maximize consumer welfare in the marketplace.

consumerism

setting out the responsibilities of their directors and establishing the accountability of the board to all companies stakeholders such that it includes the system and tool used to achieve the company environmental objectives and their effectiveness in meeting desired outcome

corporate environment Governance

it typically arises from the three different sources stationary sources mobile sources natural sources

air pollution

it typically arises from three different sources

stationery sources mobile sources natural sources

factories and power plants

stationary sources

example are cars trucks planes and trains

mobile sources

such as windblown dust and volcanic eruptions

natural sources

this is the result when nitrous oxide and sulfur dioxide from factors react with air and rain

acid rain

treaty proposed among industrialized nations to slow global warming

kyoto protocol

result from dumping of raw sewage and toxic chemicals into river and ocean

water pollution

results from dumping of residential and industrial waste strip mining and poor forest conservation

land pollution

land issues

land pollution waste management deforestation urban sprawl

atmospheric issues

air pollution acid rain global warming

water issues

water pollution water quantity

transferring one or more genes from one organism to another to create a new life form that has unique traits

genetic engineering

refers to the specific development pricing promotion and distribution of products that do less harm to the environment

green marketing

the process of materials especially still aluminum paper glass rubber and some plastic for reuse

recycling initiatives

energy sources that are commonly accepted as having relatively low impact on human

green power

which attempts to take into account the public consequence of organizational buying or bring about positive social change through organization buying behavior

socially responsible buying

is any action deliberately began to manage human activities with a view to prevent reduce or mitigate harmful effects on nature and natural resources

environment policy

refers to the ecological dimension but can also take account of social dimension

environment

course of actions or principles adopted or proposed by government party business or individual

policy

are tools used by a governments to implement their environmental policies

environmental policy instrument

objectives of environmental policy

protection and preservation of health and human life protection of natural resources such as water air and soil protection of diversity destruction combating desertification and save the landscape

controlling human or societal behavior by government or self rules are restrictions

environmental regulations

is the ability to interpret and adapt successfully to different national organizational and professional culture

cultural intelligence

three components to development

cognitive motivational behavioral

knowledge of economic legal ethical and social system prevalent and different culture are subculture

cognitive

intrinsic desire to learn about different culture or some culture

motivational

ability to use appropriate verbal and nonverbal actions

behavioral

as those people and groups to whom an organization is responsible

stakeholders

stakeholder groups

employees customers shareholders supplier community environmental groups

publish its first ethic code for domestic employees but realize an international version was needed

ups united parcel service

is a trading partnership based on dialog transparency and respect that seeks to greater quality and international trade

fair trade

fair trade principles

market access for marginalizel products sustainable and equitable trading relationships capacity building and empowerment consumer awareness raising and advocacy fair trade as a social contract

fair trade certified brands

generic mills hershey company organic spices

use in rice farming initially increase production but they reduce production negatively affect workers health

pesticides and chemicals

refers to improvement in the economic environmental educational and health conditions of a country

development

occurs when public operation are sold to private entities

privatization

four types of partnership

conventional park business partnership corporate social responsibility partnership corporate accountability partnership social economic partnership

focus on efficient and effective decision to carry out a business objectives when there is limited competition

conventional business partnership

businesses make a profit but also serve the public interest through voluntary

corporate social responsibility partnership

focus on rules and structures with an emphasis on ethics and compliance

corporate accountability partnership

based on partnership between non-profit organization and business benefits society

social economy partnership

gri framework core indicators

economic environmental social performance

social category of core indicators

labor practice human rights product responsibility and society

those members of society who are aware concern or in some way affected by the operation and output of an organization

community

the organizational function dedicated to building and maintaining relationships and trust with the community

community relations

four reasons why volunteering is good for business

volunteerism increases employee engagement build a healthier workfprce through volunteering programs help your employees grow professionally improve your brand image

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Jennie Rose Carpo · 24問 · 2年前

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