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49問 • 1年前

問題一覧

factors which are under the control of the organization but can influence business strategy and other decisions

internal environment

views the organization as a sequential process of value creating activities value is the amount that buyers are willing to pay for what a claim provides for them

value chain analysis

porter's illustrate value chain which consists both primary and support activities

primary activities inbound logistics operations outbound logistics marketing and sales service support activities procurement technology development human resource management general administration

contribute to the physical creation of the product its sale and transfer to the buyer and its service after the sale

primary activities

associated with receiving storing and distributing of inputs to the product it includes that location of distributions facilities for material handling warehousing inventory control vehicle scheduling

inbound logistics

include all activities associated with transforming the final product form such as machining assembly equipment

operations

with the collecting storing and distributing the product or service to buyers finish goods warehousing materials handling delivery vehicle operations

outbound logistics

associated with purchases of products and service by end users the investments to get them to make purchases advertising promotion salesforce

marketing and sales

associated with providing service to enhance the value of products such as installation repair training parts supply

service

function of purchasing input sales and a frames value chain

procurement

used to prepare documents and transport goods to those embedded in processes and equipment

technology development

activities involved in the recruiting hiring training development and compensation of all types of personel

human resource management

including general management planning finance accounting legal government affairs quality management and information system

general administrations

consider a customer and producer who is even mark extensively integrated into a firm value chain

prosumer

combines two perspective the internal analysis of phenomena within a company an external analysis of the industry and its competitive environment

resource based view of the firm

types of firm resources

tangible intangible capabilities

are assets that easy to identify including physical assets financial organizational resources and technology resources

tangible resources

more difficult for competitors to identify an account for in are typically embedded and unique routine and practices including human resources

intangible

are not specific tangible or intangible assets are competencies or skills that affirm employees to transfer inputs to outputs

organizational capabilities

firm resources and sustainable competitive advantage it must have 4 attributes

the resources must be valuable must be rare must be difficult for competitors to imitate must have no strategically equivalent substitute

for imitation to be avoided 4 conditions need to be satisfied

physical uniqueness path dependency casual ambiguity social complexity

four condition that explain the extent to which managers and employees will able to extract and proportionately right level of profit

employee bargaining power employee replacement cost employee exit cost manager bargaining power

evaluating firm performance: 2 approaches

financial ratio analysis balanced scorecard

which we access how a firm is doing compared to its balance sheet income statement historical comparison market evaluation

financial ratio analysis

five types of financial ratio

short term solvency or liquidity long term solvency measures asset management profitability market value

comparing a frames performance over time helps to provide as means of evaluating trends

historical comparison

helps to avoid provide a meaningful integration of many issues that come into play when evaluating a firms performance set of measures that provide to managers with fast comprehensive view of the business

balance scorecard

balance scorecard depict four perspective

customer perspective internal business perspective innovation and learning perspective financial perspective

some issues that must be taken into account in order to make financial analysis more meaningful

historical comparison comparison with industry norms comparison with key competitors

managers must translate their general mission statement on customer service into specific measures that reflect the factors that element matter to it customize there are four primary categories of customer concerns ,time quality ,performance and service, cost

customer perspective

includes assets such as reputation employee loyalty and commitment customer relationships company values brand names and experience and skills of employees

intellectual capital

refers to the individual capabilities knowledge skills and experience of the companies employees and managers

human capital

the network of relationships that individuals have throughout the organization

social capital

knowledge comes into two different forms

explicit and tacit

they are codified documented easily reproduced widely distributed

explicit

are in the minds of employees and is based on their experience and backgrounds

tacit

attracting human capital

hire for attitude train for skills emphasis on general knowledge and experience social skills values beliefs attitudes

the development of human capital requires the active involvement of leaders at all levels

encouraging widespreads involvement

companies may develop its human capital by offering valuable courses to new employees as well as managers from other

transferring knowledge

wethet a firm uses on site formal training oxide training are on the job training tracking the event individual progress and sharing these knowledge with both the employee and key managers becomes essential

monitoring progress and tracking development

best practices to recruit and retain young talent

let them have a life no time clocks please give them responsibility feedback and more feedback giving back matters

six areas in which a diverse workforce can improve an organizational effectiveness

cost argument resource acquisition argument marketing argument creativity argument problem solving argument system flexibility argument

defects the pattern of interaction among individuals and helps to diagnose effective and ineffective patterns group members ties within the outside the group affects the extent to which members connect to individuals

social networks

involves a situation in which all members of social network have relationship to other members in given network through "_____ members develop a high level of trust and solidarity

closure

in contrast to closure stresses the importance relationship in a social network the connects every employee in an organization people who _______ tend to receive timely device diverse information because of their access to wide range of heterogeneous information flows

bridging relationships

social networks deliver three unique advantages

private information access to diverse skills power

can be used to leverage human capital and knowledge in organization as well as beyond their boundaries to include customers and suppliers

technology

raises issues comprise to physical property rights much of the production of ________is characterized by significant development cause and very low marginal cost

intellectual property rights

protects creative work primarily protect the right of the people who create literary software and others

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Jennie Rose Carpo · 24問 · 2年前

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