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37問 • 2年前

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7 new management tools

affinity diagram or kj method, interrelationship diagram, tree diagram, prioritization matrix, matrix diagram, process decision program chart, activity network diagram

a cross-functional team needs a find on the various causes for an effect - used to organize ideas and data -developed by kawakita jiro in 1960

affinity diagram

identify cause in the above may be caused by another factor used to: design step to improve market share - improve quality vendor development - improve cycle - reduce defects - reduce quality cost

interrelationship diagram

a cause which has no incoming arows. -cause the one with maximum number of outgoing arrows - also called driver

root cause

has a maximum number of incoming arrows

outcome

used to breakdown the improvement project into a plan or a detail action to be carried out -usually draw after affinity diagram has been finalized for the same project - also called as systematic diagram

tree diagram

use in particular for describing the action required for a process or product improvement - also called quality function deployment -used to arrange a large data relating to two or more items and capture the relationship between them

matrix diagram

types of matrix diagram

L shape, T shape, C shape, 3 dimension, inverted y shape

used to show the interrelationship between the two product or process or system in a matrix format

L shape

useful and executing the task without any surprises

process decision program charts

also called arrow diagram used in many projects in the form of critical path method and program evaluation review technique

activity network diagram

called matrix data analysis useful to prioritize the action to be taken used to analyze the causes of non confirmation and identify the topmost causes

prioritization matrix

is a set of management techniques intended to improve business process by greatly reducing the probability that an error or defects will occur

six sigma

it was introduced by engineering ________ white working at motorola in 1980

bill smith

2 main mythologies of six sigma

dmaic define measure analyze improve control, dmadv define measure analyze design verify

is the data driven approach used for optimizing and improving the existing business designs and process it is an effective method are controlled change management

dmaic

focuses on the development of an entirely new process ,product or services it is used when existing process even after improvement , do not satisfy the customer needs and new methods

dmadv

includes the ceo and other members of top management they responsible for setting up a vision for six sigma implementation

executive leadership

take responsibility for six sigma implementation across the organization the EL draws them from upper management

champions

identify by champions as in-house coaches on six sigma they devote all of their time to six sigma assisting champions and guiding black and green belts

master black belts

operate under master black belt to apply six sigma specific projects they focus on project execution and special leadership

black belts

six sigma is implemented three levels as given below

business level, operations level, process level

three key elements of quality for ge

the customer-delighting customers, the process outside in-thinking, the employee - commitment leadership

four parameters

quality of testing / calibration carried out, quality of testing / calibration reports issued, quality of customer service rendered, promptness of service rendered

six sigma is an innovative approach to continuous process improvement in a tkl methodology

true

motorola received the first _________ from the us government for its improvement record

malcolm baldrige national quality award

conceptualize the concept of black belts

six sigma research institution

_____ the system by sa customer and their requirements

define

_____aspect of the current process and collect relevant data

measure

_______ the data to investigate and verify cause and effect

analyze

______ or optimized the current process based upon data analysis

improve

____ the future process to ensure that any deviation from the target are correct before they result in defects

control

design goals that are consistent with customers demand

define

and identify ctq characteristic that are critical to quality

measure

______ to develop and design alternatives

analyze

_____ and improve alternative best suited for analysis

design

_________ the design setup pilots runs, implement the production

verify

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Jennie Rose Carpo · 24問 · 2年前

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