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SBA CHAPTER 7

SBA CHAPTER 7
11問 • 1年前
  • Anndrea S. Galupo
  • 通報

    問題一覧

  • 1

    -it describes how your company engages with customers with respect to improving the customer experience. -this means that the customer service, customer success, customer support, and product development teams must contribute to building and maintaining the customer relationship.

    CUSTOMER RELATIONS

  • 2

    What are the 2 functions of customer relations?

    REACTIVE AND PROACTIVE FUNCTIONS

  • 3

    customer service begins after a customer reaches out to a business

    REACTIVE FUNCTIONS

  • 4

    customer service means that the business reaches out to the customer first to initiate contact

    PROACTIVE FUNCTIONS

  • 5

    -refers to the principles, practices, and guidelines that an organization follows when interacting with its customers. - From the organization's point of view, this entire relationship encompasses direct interactions with customers, such as sales and service-related processes, forecasting, and the analysis of customer trends and behaviors.

    CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

  • 6

    Being used to refer to the technology systems companies can engage to manage their external interactions with customers at all points during the customer lifecycle, from discovery to education, purchase, and post-purchase.

    CRM

  • 7

    what are the benefits of CRM?

    CUSTOMER RETENTION, CUSTOMER LOYALTY AND CUSTOMER SATISFACTION

  • 8

    What are types of consumer relationship?

    TRANSACTIONAL, SELF-SERVICE, AUTOMATED SERVICE, LONG-TERM, PERSONAL ASSISTANCE, DEDICATED PERSONAL ASSISTANCE, COMMUNITY AND CO-CREATION

  • 9

    the process by which customers resolve their own problems without help from a support agent

    SELF-SERVICE

  • 10

    businesses use this to build a deeper connection and build trust

    DEDICATED PERSONAL ASSISTANCE

  • 11

    the practice of collaborating with other stakeholders to guide the design process

    CO-CREATION

  • VITMOLOGY-PPT2

    VITMOLOGY-PPT2

    Anndrea S. Galupo · 22問 · 1年前

    VITMOLOGY-PPT2

    VITMOLOGY-PPT2

    22問 • 1年前
    Anndrea S. Galupo

    INTRODUCTION TO CRIMINALISTICS

    INTRODUCTION TO CRIMINALISTICS

    Anndrea S. Galupo · 100問 · 1年前

    INTRODUCTION TO CRIMINALISTICS

    INTRODUCTION TO CRIMINALISTICS

    100問 • 1年前
    Anndrea S. Galupo

    INTRODUCTION TO CRIMINALISTIC- PART 2

    INTRODUCTION TO CRIMINALISTIC- PART 2

    Anndrea S. Galupo · 39問 · 1年前

    INTRODUCTION TO CRIMINALISTIC- PART 2

    INTRODUCTION TO CRIMINALISTIC- PART 2

    39問 • 1年前
    Anndrea S. Galupo

    HRM- CHAPTER 5

    HRM- CHAPTER 5

    Anndrea S. Galupo · 64問 · 1年前

    HRM- CHAPTER 5

    HRM- CHAPTER 5

    64問 • 1年前
    Anndrea S. Galupo

    HRM- CHAPTER 6

    HRM- CHAPTER 6

    Anndrea S. Galupo · 14問 · 1年前

    HRM- CHAPTER 6

    HRM- CHAPTER 6

    14問 • 1年前
    Anndrea S. Galupo

    HRM- CHAPTER 7

    HRM- CHAPTER 7

    Anndrea S. Galupo · 52問 · 1年前

    HRM- CHAPTER 7

    HRM- CHAPTER 7

    52問 • 1年前
    Anndrea S. Galupo

    HRM- CHAPTER 8

    HRM- CHAPTER 8

    Anndrea S. Galupo · 38問 · 1年前

    HRM- CHAPTER 8

    HRM- CHAPTER 8

    38問 • 1年前
    Anndrea S. Galupo

    SBA CHAPTER 5

    SBA CHAPTER 5

    Anndrea S. Galupo · 35問 · 1年前

    SBA CHAPTER 5

    SBA CHAPTER 5

    35問 • 1年前
    Anndrea S. Galupo

    SBA CHAPTER 6

    SBA CHAPTER 6

    Anndrea S. Galupo · 23問 · 1年前

    SBA CHAPTER 6

    SBA CHAPTER 6

    23問 • 1年前
    Anndrea S. Galupo

    SBA- CHAPTER 8

    SBA- CHAPTER 8

    Anndrea S. Galupo · 17問 · 1年前

    SBA- CHAPTER 8

    SBA- CHAPTER 8

    17問 • 1年前
    Anndrea S. Galupo

    SBA- CHAPTER 9

    SBA- CHAPTER 9

    Anndrea S. Galupo · 7問 · 1年前

    SBA- CHAPTER 9

    SBA- CHAPTER 9

    7問 • 1年前
    Anndrea S. Galupo

    HRM- CHAPTER 1

    HRM- CHAPTER 1

    Anndrea S. Galupo · 31問 · 1年前

    HRM- CHAPTER 1

    HRM- CHAPTER 1

    31問 • 1年前
    Anndrea S. Galupo

    HRM- CHAPTER 2

    HRM- CHAPTER 2

    Anndrea S. Galupo · 61問 · 1年前

    HRM- CHAPTER 2

    HRM- CHAPTER 2

    61問 • 1年前
    Anndrea S. Galupo

    HRM- CHAPTER 3

    HRM- CHAPTER 3

    Anndrea S. Galupo · 13問 · 1年前

    HRM- CHAPTER 3

    HRM- CHAPTER 3

    13問 • 1年前
    Anndrea S. Galupo

    HRM- CHAPTER 4

    HRM- CHAPTER 4

    Anndrea S. Galupo · 37問 · 1年前

    HRM- CHAPTER 4

    HRM- CHAPTER 4

    37問 • 1年前
    Anndrea S. Galupo

    Taxation- Part 1

    Taxation- Part 1

    Anndrea S. Galupo · 66問 · 1年前

    Taxation- Part 1

    Taxation- Part 1

    66問 • 1年前
    Anndrea S. Galupo

    Taxation- Part 2

    Taxation- Part 2

    Anndrea S. Galupo · 45問 · 1年前

    Taxation- Part 2

    Taxation- Part 2

    45問 • 1年前
    Anndrea S. Galupo

    SBA- CHAPTER 1

    SBA- CHAPTER 1

    Anndrea S. Galupo · 30問 · 1年前

    SBA- CHAPTER 1

    SBA- CHAPTER 1

    30問 • 1年前
    Anndrea S. Galupo

    SBA- CHAPTER 2

    SBA- CHAPTER 2

    Anndrea S. Galupo · 24問 · 1年前

    SBA- CHAPTER 2

    SBA- CHAPTER 2

    24問 • 1年前
    Anndrea S. Galupo

    SBA- CHAPTER 3

    SBA- CHAPTER 3

    Anndrea S. Galupo · 35問 · 1年前

    SBA- CHAPTER 3

    SBA- CHAPTER 3

    35問 • 1年前
    Anndrea S. Galupo

    SBA- CHAPTER 4

    SBA- CHAPTER 4

    Anndrea S. Galupo · 13問 · 1年前

    SBA- CHAPTER 4

    SBA- CHAPTER 4

    13問 • 1年前
    Anndrea S. Galupo

    STS 301

    STS 301

    Anndrea S. Galupo · 42問 · 1年前

    STS 301

    STS 301

    42問 • 1年前
    Anndrea S. Galupo

    ASEAN-MODULE 1

    ASEAN-MODULE 1

    Anndrea S. Galupo · 73問 · 1年前

    ASEAN-MODULE 1

    ASEAN-MODULE 1

    73問 • 1年前
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    ASEAN - MODULE 2

    ASEAN - MODULE 2

    Anndrea S. Galupo · 46問 · 1年前

    ASEAN - MODULE 2

    ASEAN - MODULE 2

    46問 • 1年前
    Anndrea S. Galupo

    AIS

    AIS

    Anndrea S. Galupo · 30問 · 1年前

    AIS

    AIS

    30問 • 1年前
    Anndrea S. Galupo

    PURPOSIVE- CHAPTER 6

    PURPOSIVE- CHAPTER 6

    Anndrea S. Galupo · 47問 · 1年前

    PURPOSIVE- CHAPTER 6

    PURPOSIVE- CHAPTER 6

    47問 • 1年前
    Anndrea S. Galupo

    PURPOSIVE- CHAPTER 5.2

    PURPOSIVE- CHAPTER 5.2

    Anndrea S. Galupo · 28問 · 1年前

    PURPOSIVE- CHAPTER 5.2

    PURPOSIVE- CHAPTER 5.2

    28問 • 1年前
    Anndrea S. Galupo

    PUPOSIVE CHAPTERr 5.1

    PUPOSIVE CHAPTERr 5.1

    Anndrea S. Galupo · 22問 · 1年前

    PUPOSIVE CHAPTERr 5.1

    PUPOSIVE CHAPTERr 5.1

    22問 • 1年前
    Anndrea S. Galupo

    RIZAL- POEMS (10)

    RIZAL- POEMS (10)

    Anndrea S. Galupo · 14問 · 1年前

    RIZAL- POEMS (10)

    RIZAL- POEMS (10)

    14問 • 1年前
    Anndrea S. Galupo

    RIZAL- WOMEN (9)

    RIZAL- WOMEN (9)

    Anndrea S. Galupo · 10問 · 1年前

    RIZAL- WOMEN (9)

    RIZAL- WOMEN (9)

    10問 • 1年前
    Anndrea S. Galupo

    RIZAL- CENTURY HENCE (7)

    RIZAL- CENTURY HENCE (7)

    Anndrea S. Galupo · 8問 · 1年前

    RIZAL- CENTURY HENCE (7)

    RIZAL- CENTURY HENCE (7)

    8問 • 1年前
    Anndrea S. Galupo

    RIZAL- EL FILI(6)

    RIZAL- EL FILI(6)

    Anndrea S. Galupo · 28問 · 1年前

    RIZAL- EL FILI(6)

    RIZAL- EL FILI(6)

    28問 • 1年前
    Anndrea S. Galupo

    RIZAL- NOLI (5)

    RIZAL- NOLI (5)

    Anndrea S. Galupo · 36問 · 1年前

    RIZAL- NOLI (5)

    RIZAL- NOLI (5)

    36問 • 1年前
    Anndrea S. Galupo

    RIZAL- ANNOTATION (4)

    RIZAL- ANNOTATION (4)

    Anndrea S. Galupo · 12問 · 1年前

    RIZAL- ANNOTATION (4)

    RIZAL- ANNOTATION (4)

    12問 • 1年前
    Anndrea S. Galupo

    STS- CHAPTER 4

    STS- CHAPTER 4

    Anndrea S. Galupo · 37問 · 1年前

    STS- CHAPTER 4

    STS- CHAPTER 4

    37問 • 1年前
    Anndrea S. Galupo

    STS- CHAPTER 5

    STS- CHAPTER 5

    Anndrea S. Galupo · 36問 · 1年前

    STS- CHAPTER 5

    STS- CHAPTER 5

    36問 • 1年前
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    STS- CHAPTER 5- THE NANO WORLD

    STS- CHAPTER 5- THE NANO WORLD

    Anndrea S. Galupo · 11問 · 1年前

    STS- CHAPTER 5- THE NANO WORLD

    STS- CHAPTER 5- THE NANO WORLD

    11問 • 1年前
    Anndrea S. Galupo

    STS-CHAPTER 5- GENE THERAPY

    STS-CHAPTER 5- GENE THERAPY

    Anndrea S. Galupo · 25問 · 1年前

    STS-CHAPTER 5- GENE THERAPY

    STS-CHAPTER 5- GENE THERAPY

    25問 • 1年前
    Anndrea S. Galupo

    STS- CHAPTER 5- BIODIVERSITY AND CLIMATE CHANGE

    STS- CHAPTER 5- BIODIVERSITY AND CLIMATE CHANGE

    Anndrea S. Galupo · 12問 · 1年前

    STS- CHAPTER 5- BIODIVERSITY AND CLIMATE CHANGE

    STS- CHAPTER 5- BIODIVERSITY AND CLIMATE CHANGE

    12問 • 1年前
    Anndrea S. Galupo

    RIZAL I- (RIZAL LAW)

    RIZAL I- (RIZAL LAW)

    Anndrea S. Galupo · 13問 · 1年前

    RIZAL I- (RIZAL LAW)

    RIZAL I- (RIZAL LAW)

    13問 • 1年前
    Anndrea S. Galupo

    RIZAL II- (PHILIPPINES/WORLD IN THE 19TH CENTURY RIZAL'S CONTEXT)

    RIZAL II- (PHILIPPINES/WORLD IN THE 19TH CENTURY RIZAL'S CONTEXT)

    Anndrea S. Galupo · 19問 · 1年前

    RIZAL II- (PHILIPPINES/WORLD IN THE 19TH CENTURY RIZAL'S CONTEXT)

    RIZAL II- (PHILIPPINES/WORLD IN THE 19TH CENTURY RIZAL'S CONTEXT)

    19問 • 1年前
    Anndrea S. Galupo

    RIZAL III- (GENEOLOGY FAMILY EARLY EDUCATION)

    RIZAL III- (GENEOLOGY FAMILY EARLY EDUCATION)

    Anndrea S. Galupo · 50問 · 1年前

    RIZAL III- (GENEOLOGY FAMILY EARLY EDUCATION)

    RIZAL III- (GENEOLOGY FAMILY EARLY EDUCATION)

    50問 • 1年前
    Anndrea S. Galupo

    RIZAL IV- (RIZAL'S LIFE ATENEO UST)

    RIZAL IV- (RIZAL'S LIFE ATENEO UST)

    Anndrea S. Galupo · 22問 · 1年前

    RIZAL IV- (RIZAL'S LIFE ATENEO UST)

    RIZAL IV- (RIZAL'S LIFE ATENEO UST)

    22問 • 1年前
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    RIZAL V- (RIZAL'S TRAVEL ABROAD)

    RIZAL V- (RIZAL'S TRAVEL ABROAD)

    Anndrea S. Galupo · 24問 · 1年前

    RIZAL V- (RIZAL'S TRAVEL ABROAD)

    RIZAL V- (RIZAL'S TRAVEL ABROAD)

    24問 • 1年前
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    RIZAL VII- (RIZAL'S EXILE AND DEATH)

    RIZAL VII- (RIZAL'S EXILE AND DEATH)

    Anndrea S. Galupo · 14問 · 1年前

    RIZAL VII- (RIZAL'S EXILE AND DEATH)

    RIZAL VII- (RIZAL'S EXILE AND DEATH)

    14問 • 1年前
    Anndrea S. Galupo

    STS REVIEWER FOR MIDTERM- LESSON 1

    STS REVIEWER FOR MIDTERM- LESSON 1

    Anndrea S. Galupo · 25問 · 1年前

    STS REVIEWER FOR MIDTERM- LESSON 1

    STS REVIEWER FOR MIDTERM- LESSON 1

    25問 • 1年前
    Anndrea S. Galupo

    STS REVIEWER FOR MIDTERM- LESSON 2 (PART I)

    STS REVIEWER FOR MIDTERM- LESSON 2 (PART I)

    Anndrea S. Galupo · 37問 · 1年前

    STS REVIEWER FOR MIDTERM- LESSON 2 (PART I)

    STS REVIEWER FOR MIDTERM- LESSON 2 (PART I)

    37問 • 1年前
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    STS REVIEWER FOR MIDTERM- LESSON 2 (PART II)

    STS REVIEWER FOR MIDTERM- LESSON 2 (PART II)

    Anndrea S. Galupo · 42問 · 1年前

    STS REVIEWER FOR MIDTERM- LESSON 2 (PART II)

    STS REVIEWER FOR MIDTERM- LESSON 2 (PART II)

    42問 • 1年前
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    STS REVIEWER FOR MIDTERM- LESSON 3

    STS REVIEWER FOR MIDTERM- LESSON 3

    Anndrea S. Galupo · 14問 · 1年前

    STS REVIEWER FOR MIDTERM- LESSON 3

    STS REVIEWER FOR MIDTERM- LESSON 3

    14問 • 1年前
    Anndrea S. Galupo

    PE

    PE

    Anndrea S. Galupo · 62問 · 1年前

    PE

    PE

    62問 • 1年前
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    AIS- INTRODUCTION TO TRANSACTION PROCESSING

    AIS- INTRODUCTION TO TRANSACTION PROCESSING

    Anndrea S. Galupo · 21問 · 1年前

    AIS- INTRODUCTION TO TRANSACTION PROCESSING

    AIS- INTRODUCTION TO TRANSACTION PROCESSING

    21問 • 1年前
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    AIS- EXPENDITURE CYCLE

    AIS- EXPENDITURE CYCLE

    Anndrea S. Galupo · 13問 · 1年前

    AIS- EXPENDITURE CYCLE

    AIS- EXPENDITURE CYCLE

    13問 • 1年前
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    AIS- REVENUE CYCLE II

    AIS- REVENUE CYCLE II

    Anndrea S. Galupo · 7問 · 1年前

    AIS- REVENUE CYCLE II

    AIS- REVENUE CYCLE II

    7問 • 1年前
    Anndrea S. Galupo

    AIS- REVENUE CYCLE I

    AIS- REVENUE CYCLE I

    Anndrea S. Galupo · 27問 · 1年前

    AIS- REVENUE CYCLE I

    AIS- REVENUE CYCLE I

    27問 • 1年前
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    AIS- OVERVIEW OF AIS

    AIS- OVERVIEW OF AIS

    Anndrea S. Galupo · 55問 · 1年前

    AIS- OVERVIEW OF AIS

    AIS- OVERVIEW OF AIS

    55問 • 1年前
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    CHAPTER 1- INTERMEDIATE ACCOUNTING

    CHAPTER 1- INTERMEDIATE ACCOUNTING

    Anndrea S. Galupo · 72問 · 2年前

    CHAPTER 1- INTERMEDIATE ACCOUNTING

    CHAPTER 1- INTERMEDIATE ACCOUNTING

    72問 • 2年前
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    CHAPTER 2- INTERMEDIATE ACCOUNTING

    CHAPTER 2- INTERMEDIATE ACCOUNTING

    Anndrea S. Galupo · 38問 · 2年前

    CHAPTER 2- INTERMEDIATE ACCOUNTING

    CHAPTER 2- INTERMEDIATE ACCOUNTING

    38問 • 2年前
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    CHAPTER 3- INTERMEDIATE ACCOUNTING

    CHAPTER 3- INTERMEDIATE ACCOUNTING

    Anndrea S. Galupo · 19問 · 2年前

    CHAPTER 3- INTERMEDIATE ACCOUNTING

    CHAPTER 3- INTERMEDIATE ACCOUNTING

    19問 • 2年前
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    CHAPTER 4- INTERMEDIATE ACCOUNTING

    CHAPTER 4- INTERMEDIATE ACCOUNTING

    Anndrea S. Galupo · 40問 · 2年前

    CHAPTER 4- INTERMEDIATE ACCOUNTING

    CHAPTER 4- INTERMEDIATE ACCOUNTING

    40問 • 2年前
    Anndrea S. Galupo

    PURPOSIVE COMMUNICATION- LESSON 4

    PURPOSIVE COMMUNICATION- LESSON 4

    Anndrea S. Galupo · 15問 · 1年前

    PURPOSIVE COMMUNICATION- LESSON 4

    PURPOSIVE COMMUNICATION- LESSON 4

    15問 • 1年前
    Anndrea S. Galupo

    PURPOSIVE COMMUNICATION- LESSON 3

    PURPOSIVE COMMUNICATION- LESSON 3

    Anndrea S. Galupo · 28問 · 1年前

    PURPOSIVE COMMUNICATION- LESSON 3

    PURPOSIVE COMMUNICATION- LESSON 3

    28問 • 1年前
    Anndrea S. Galupo

    PURPOSIVE COMMUNICATION- LESSON 2

    PURPOSIVE COMMUNICATION- LESSON 2

    Anndrea S. Galupo · 45問 · 1年前

    PURPOSIVE COMMUNICATION- LESSON 2

    PURPOSIVE COMMUNICATION- LESSON 2

    45問 • 1年前
    Anndrea S. Galupo

    PURPOSIVE COMMUNICATION

    PURPOSIVE COMMUNICATION

    Anndrea S. Galupo · 44問 · 2年前

    PURPOSIVE COMMUNICATION

    PURPOSIVE COMMUNICATION

    44問 • 2年前
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    PURPOSIVE COMMUNICATION (PART 2)

    PURPOSIVE COMMUNICATION (PART 2)

    Anndrea S. Galupo · 33問 · 2年前

    PURPOSIVE COMMUNICATION (PART 2)

    PURPOSIVE COMMUNICATION (PART 2)

    33問 • 2年前
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    QUIZ- (SCM)

    QUIZ- (SCM)

    Anndrea S. Galupo · 38問 · 2年前

    QUIZ- (SCM)

    QUIZ- (SCM)

    38問 • 2年前
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    REVIEWER

    REVIEWER

    Anndrea S. Galupo · 31問 · 2年前

    REVIEWER

    REVIEWER

    31問 • 2年前
    Anndrea S. Galupo

    MGT 209- CHAPTER 4

    MGT 209- CHAPTER 4

    Anndrea S. Galupo · 49問 · 2年前

    MGT 209- CHAPTER 4

    MGT 209- CHAPTER 4

    49問 • 2年前
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    MGT 209- CHAPTER 5

    MGT 209- CHAPTER 5

    Anndrea S. Galupo · 23問 · 2年前

    MGT 209- CHAPTER 5

    MGT 209- CHAPTER 5

    23問 • 2年前
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    MGT 209- CHAPTER 6

    MGT 209- CHAPTER 6

    Anndrea S. Galupo · 36問 · 2年前

    MGT 209- CHAPTER 6

    MGT 209- CHAPTER 6

    36問 • 2年前
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    MGT 209- CHAPTER 7

    MGT 209- CHAPTER 7

    Anndrea S. Galupo · 19問 · 2年前

    MGT 209- CHAPTER 7

    MGT 209- CHAPTER 7

    19問 • 2年前
    Anndrea S. Galupo

    ART APPRECIATION- LESSON 1

    ART APPRECIATION- LESSON 1

    Anndrea S. Galupo · 48問 · 2年前

    ART APPRECIATION- LESSON 1

    ART APPRECIATION- LESSON 1

    48問 • 2年前
    Anndrea S. Galupo

    ART APPRECIATION- LESSON 2

    ART APPRECIATION- LESSON 2

    Anndrea S. Galupo · 37問 · 2年前

    ART APPRECIATION- LESSON 2

    ART APPRECIATION- LESSON 2

    37問 • 2年前
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    ART APPRECIATION- LESSON 3

    ART APPRECIATION- LESSON 3

    Anndrea S. Galupo · 26問 · 2年前

    ART APPRECIATION- LESSON 3

    ART APPRECIATION- LESSON 3

    26問 • 2年前
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    ART APPRECIATION- LESSON 4

    ART APPRECIATION- LESSON 4

    Anndrea S. Galupo · 7問 · 2年前

    ART APPRECIATION- LESSON 4

    ART APPRECIATION- LESSON 4

    7問 • 2年前
    Anndrea S. Galupo

    ART APPRECIATION- UNIT 6- LESSON 2

    ART APPRECIATION- UNIT 6- LESSON 2

    Anndrea S. Galupo · 10問 · 2年前

    ART APPRECIATION- UNIT 6- LESSON 2

    ART APPRECIATION- UNIT 6- LESSON 2

    10問 • 2年前
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    ART APPRECIATION- UNIT 6- LESSON 3

    ART APPRECIATION- UNIT 6- LESSON 3

    Anndrea S. Galupo · 11問 · 2年前

    ART APPRECIATION- UNIT 6- LESSON 3

    ART APPRECIATION- UNIT 6- LESSON 3

    11問 • 2年前
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    IT- MS Access

    IT- MS Access

    Anndrea S. Galupo · 19問 · 2年前

    IT- MS Access

    IT- MS Access

    19問 • 2年前
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    IT- ICT Security

    IT- ICT Security

    Anndrea S. Galupo · 48問 · 2年前

    IT- ICT Security

    IT- ICT Security

    48問 • 2年前
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    IT- Digital Law and Ethics in Business

    IT- Digital Law and Ethics in Business

    Anndrea S. Galupo · 53問 · 2年前

    IT- Digital Law and Ethics in Business

    IT- Digital Law and Ethics in Business

    53問 • 2年前
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    CFAS-PAS 19

    CFAS-PAS 19

    Anndrea S. Galupo · 18問 · 2年前

    CFAS-PAS 19

    CFAS-PAS 19

    18問 • 2年前
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    CFAS- PAS 20

    CFAS- PAS 20

    Anndrea S. Galupo · 10問 · 2年前

    CFAS- PAS 20

    CFAS- PAS 20

    10問 • 2年前
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    CFAS PAS 21

    CFAS PAS 21

    Anndrea S. Galupo · 14問 · 2年前

    CFAS PAS 21

    CFAS PAS 21

    14問 • 2年前
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    ART APPRECIATION- UNIT 3 continuation

    ART APPRECIATION- UNIT 3 continuation

    Anndrea S. Galupo · 13問 · 2年前

    ART APPRECIATION- UNIT 3 continuation

    ART APPRECIATION- UNIT 3 continuation

    13問 • 2年前
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    ACCOUNTING PAS 1

    ACCOUNTING PAS 1

    Anndrea S. Galupo · 23問 · 2年前

    ACCOUNTING PAS 1

    ACCOUNTING PAS 1

    23問 • 2年前
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    ACCOUNTING- PAS 2

    ACCOUNTING- PAS 2

    Anndrea S. Galupo · 21問 · 2年前

    ACCOUNTING- PAS 2

    ACCOUNTING- PAS 2

    21問 • 2年前
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    ACCOUNTING- PAS 7

    ACCOUNTING- PAS 7

    Anndrea S. Galupo · 11問 · 2年前

    ACCOUNTING- PAS 7

    ACCOUNTING- PAS 7

    11問 • 2年前
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    ACCOUNTING- PAS 8

    ACCOUNTING- PAS 8

    Anndrea S. Galupo · 16問 · 2年前

    ACCOUNTING- PAS 8

    ACCOUNTING- PAS 8

    16問 • 2年前
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    ACCOUNTING- PAS 10

    ACCOUNTING- PAS 10

    Anndrea S. Galupo · 13問 · 2年前

    ACCOUNTING- PAS 10

    ACCOUNTING- PAS 10

    13問 • 2年前
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    ACCOUNTING- PAS 16

    ACCOUNTING- PAS 16

    Anndrea S. Galupo · 19問 · 2年前

    ACCOUNTING- PAS 16

    ACCOUNTING- PAS 16

    19問 • 2年前
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    ACCOUNTING- PAS 12

    ACCOUNTING- PAS 12

    Anndrea S. Galupo · 8問 · 2年前

    ACCOUNTING- PAS 12

    ACCOUNTING- PAS 12

    8問 • 2年前
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    FILI 101- YUNIT 2

    FILI 101- YUNIT 2

    Anndrea S. Galupo · 28問 · 2年前

    FILI 101- YUNIT 2

    FILI 101- YUNIT 2

    28問 • 2年前
    Anndrea S. Galupo

    問題一覧

  • 1

    -it describes how your company engages with customers with respect to improving the customer experience. -this means that the customer service, customer success, customer support, and product development teams must contribute to building and maintaining the customer relationship.

    CUSTOMER RELATIONS

  • 2

    What are the 2 functions of customer relations?

    REACTIVE AND PROACTIVE FUNCTIONS

  • 3

    customer service begins after a customer reaches out to a business

    REACTIVE FUNCTIONS

  • 4

    customer service means that the business reaches out to the customer first to initiate contact

    PROACTIVE FUNCTIONS

  • 5

    -refers to the principles, practices, and guidelines that an organization follows when interacting with its customers. - From the organization's point of view, this entire relationship encompasses direct interactions with customers, such as sales and service-related processes, forecasting, and the analysis of customer trends and behaviors.

    CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

  • 6

    Being used to refer to the technology systems companies can engage to manage their external interactions with customers at all points during the customer lifecycle, from discovery to education, purchase, and post-purchase.

    CRM

  • 7

    what are the benefits of CRM?

    CUSTOMER RETENTION, CUSTOMER LOYALTY AND CUSTOMER SATISFACTION

  • 8

    What are types of consumer relationship?

    TRANSACTIONAL, SELF-SERVICE, AUTOMATED SERVICE, LONG-TERM, PERSONAL ASSISTANCE, DEDICATED PERSONAL ASSISTANCE, COMMUNITY AND CO-CREATION

  • 9

    the process by which customers resolve their own problems without help from a support agent

    SELF-SERVICE

  • 10

    businesses use this to build a deeper connection and build trust

    DEDICATED PERSONAL ASSISTANCE

  • 11

    the practice of collaborating with other stakeholders to guide the design process

    CO-CREATION