ETHICS

84問 • 3年前

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Refers to all training, certification, and education that a worker needs to succeed in his or her career.

Professional Development

- It is no secret that different jobs require different skills

Professional Development

- Our industry relies heavily on employees to deliver high quality services to customers. - Based on the nature of the labor-intensive industry, the service quality is dependent on the capability and skill of their employees when they interact with customers in the service delivery process

Professional development

- Based on the nature of the labor-intensive industry, the service quality is dependent on the capability and skill of their employees when they interact with customers in the service delivery process

Professional development

every hospitality company has its own special way of doing things. You might remember a specific hotel because of the chocolates that a courteous maid etc.

The company culture

Many hospitality workers start in entry-level positions and work their way up into higher level jobs. When a company takes the time to train people, it is easier to recognize the talent that can be developed for higher management positions,

Developing and Training Talents

Training for the hospitality industry is diverse.

Developing and Training talents

Great service that leads to amazing experience is the goal of hospitality industry. This is something hospitality leaders need to develop in staff.

Problem solving service

a danger presents itself in the hotel, guests look to staff to direct them. This is so important, because if the staff doesn’t know what to do, chaos will emerge, because people panic while they are trying to determine the best course action

Safety and security

more important abroad because it will be the basis if the employee is really skilled worker and have enough knowledge to work in the industry.

National certification

impose and testify midlevel skilled workers through Philippine TVET Competency Assessment and Certification System

TESDA

certificate holders have more advantage to those who do not have certificates from tesda

TESDA

Tesda National Certificates:

housekeeping -food and beverage -bartending -front office -English proficiency

In popular terms, it might signify “advancement/promotion”, profession or stability along the time.

Career

The pattern of work-related experiences that span the course of a person’s life

Career

The development of careers is facilitated both by organizations, as required by their current and future needs of human resources, but also by individuals, whose choices are based on their own aspirations.

Career

path differs from one person to another due to personal choices, opportunities, and constraints, but also due to factors imposed by labor market and structural opportunities.

Career

refers to the level of performance of an individual on a particular task or capability to perform a job well.

Skills

hard technical skills, used as a basis for the development of educational curriculum, future profiling of jobs and technical functions the industry desires the most.

Technical elements

Skills can be divided into two:

Technical and behavioral

soft skills, which include concepts like skills, disposition, attitudes, beliefs and values, all non-technical in nature.

2. Behavioral Elements

The difference between the markets need (demand) and the current skills supplied by the local education institutes (supply)” observed Alsafadi & Abunafesa, (2012).

Skills gap

Huge gaps have been found between the formal classroom training and industry expectations in the hotel industry.

Skills gap

states, that hospitality management programs should concentrate on those skills hard and soft, which are deemed essential and imperative for the graduates to be adept in.

Johnstone 1994

skills you find in the job descriptions, these are easily defined and achieved through qualifications.

Hard skills

- Computer program - Cleaning procedures - Electrical/plumbing skills - Cooking knowledge - Languages - Sales and marketing skills - Hotel operations competency

What are these

skills that encompasess, interpersonal or introspective qualities. These are harder to learn or qualify without experience.

Soft skills

- Listening/communication - Leadership - Positivity - Problem solving - Creativity - Compassiom - Empathy

Soft skills

involves evaluating a situation, problem, or argument and choosing a path of investigation that leads to the best possible answers.

Critical thinking

citing facts that do not apply to the matter at hand

Using irrelevant favts

we’re going to have a new company prsident in the next few months, so we might as well take it easy until he is selected.

Using irrelevant facts

omitting facts that do not support your argument

Avoiding uncomfortable

Ex: Ineffective marketung has caused a drop in the demand of our product, so we are reducing the marketing department saff by 20 %.

Avoiding uncomfortable facts

making something sound less complex to the point of error

Oversimplifying

The increase in workload, the hiring freeze, and the reduction in benefits happened because the senior staff likes to shake things up.

Oversimplifying

taking a position based on the fact that it has never been disproved

Arguing from ignorance

I’ve never seen a more efficient way to go about it, so I guess this workflow process is the best there is.

Arguing from ignorance

seeking agreement because the idea is supported by many people

Appealing to the multitude

: we should use X brand printer paper because most people use it.

Appealing to the multitude

citing that on event causes another simply because it happens at around the same time

Presenting a false cause

citing that on event causes another simply because it happens at around the same time

Presenting a false cause

Ex: Valentina is friendly and outgoing. Jonathan is more introverted and quiet. Shortly after, they are moved into a new workspace, Jonathan become less productive at work. Jonathan supervisor says “jonathans work is suffering because Valentuna talks too much”

Presenting a false cause

making a claim that is supported only by itself. This is also known as circular reasoning.

Begging a question

Ex: You be the note takes and i’ll be the leader for the meeting.. Why should you be the leader for the merting? .. because you’ll be taking the notes.

Begging a question

falsely discounting an argument by discrediting the person making it. Ex: Janet says she has found a flaw in the financial analysis. I don’t trust her judgement because Janet doesn’t have college degree

Attacking the person

3 Emotional Manipulation

I flammatory pressure appeals

arousing or expressing feelings of approval or disapproval to get other concede. evoke emotions that may be untrue or irrelevant to other situation under review.

Inflammatory words

intimidating others intro agreement

Pressure tactics

using pity or compassion to get others to accept particular conclusions

Appeals to sentiments

looks at all sides of a situation or problem -identifies the core element of a problem

Critical thinking

research alternative solutions to problem -guides others -plans a course of action

Critical thinking

close-minded -does not examine the details of an argument -excessively confident in his own conclusion -arrogant, self-deluded, egotistical -avoids difficult problems

Non critical thinking

Critical Thinking Strategies

Lists

as why questions * identify and challenge your ideas * recognize your thinking process

A Willingness to Look at Yourself

solicit feedback * appraise the quality of your answers * compare your initial goals with your result

Persistent Evaluation

accept that others may have a different worldview * look for points of agreement * recognize there are often several solutions to a problem

Ongoing fair mindfulness

create a clear line of reasoning * recognize the need for tradexoff or consensus in making your decision

Commitment to an informed decision

Steps in Decision Making

1. Identifying the Problem 2. Generating Alternatives 3. Evaluating Alternatives 4. Choose Alternatives 5. Implementing Decision 6. Evaluating Decision

trigger solutions that have alredy been determined by past experiences aa appropriate for the problem in question

Programmed decisions

no established procedure for handling the problem, either because it invloves issues that have never been encountered befor or because it is complex or extremely important.

Non programmed decisions

made by upper-level management and important long-term implicatioms for the organization. Reflects a consistent pattern for directing the organization according to its visiom and mission.

Strategic decisions

identified four different styles based on his research from University of Michigan.

Rensis

leader has little trust or confidence in his subordinates manages by issuing orders and uses fear and punishment as motivators

Exploitative/authoritative

the leader has some trust in his workers but treats them in a condescending and paternalistic manner

Benevolent b authoritative

the leader shows trust and confidence towards subordinates, seeks their opinions and ideas, but retains decision making power

Consultative

the leader trusts his subordinates completely, seeks and acts on their ideas and involves them in setting goals

Participative

believed that management style was determined by the manager’s assumptions about human nature. He then identified two board sets of beliefs.

Douglas mcgregor

suggests that human beings have an inherent dislike of work and need to be controlled and directed if they are to achieve objectives.

Theory x

sees work as a natural part of life from which people gain sense of satisfaction. Workers csn be motivated to give their best by respedt and recognition.

Theory y

further developed that different situatuon require different types of leadership

Bill Reddin, Paul Hersey, Ken Blanchard

theory states that leaders need to be ready to adjust their style to suit the contect. They saw willingness and ability of subordinates to carry out the tast allocated to them as the key factor in selecting the most appropriate leadership style.

Situational leadership

associated with autocratic leaders - Leader makes all decisions without consulting subordinates - Low Directive and Low Support Behavior - Low Competence and High Commitment

Directing

leader is more receptive to input and feedback from subordinates than S1 - They “sell” their ideas and plans to their subordinates to obtain their cooperation - High directive and High supportive behavior

Coaching

- Low to some competence and Low Commitment

Coaching

leader participates in decision making, but most decisions made by the team. - Often appear to be “quiet” - Low directive and High Supportive Behavior - Maderate to High Competence and Variable Commitment

Supporting

is perhaps more of an approach than a style, but it is very widely taught on management and leadership courses and used by leaders globally.

Action-Centered Leadership by John Adair

he suggests that leaders need to be attentive to task needs, group needs, and individual needs.

John adair

the leader may need to vary degree of emphasis given to each of the three components in response to the situation at any point in time.

Action-Centered Leadership by John Adair

Action centeered leadership

1. Accomplish the Task 2. Empower Individuals 3. Build the Team

This is based on an exchange between leader and follower where the interests of both parties are served.

Transactional Model of Leadership (1970s – 1980s)

This kind of leadership can be particularly effective in emergency or conflict situations when all parties are able to see a tangible benefit.

Transactional Model of Leadership (1970s – 1980s)

remains the predominant leadership approach in the literature and has also had a significant impact on the way that modern leaders behave.

Transformational Leadership by John V. Downton (1973)

Involves the engagement of followers and therefore leaders are often charismatic

Transformational Leadership by John V. Downton

How the leader can fulfill the development needs of their followers. Employees want to feel inspired and empowered by their leaders, and transformational leadership fits well with the modern age.

Transformational Leadership by John V. Downton

MULTICULTURAL

rhyzza sanpedro · 135問 · 3年前

MULTICULTURAL