The rules and responsibilities of people who work in the health and social care sector

The rules and responsibilities of people who work in the health and social care sector
62問 • 2年前
  • Charley Buckley
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    問題一覧

  • 1

    what is the role of a doctor?

    they treat common medical conditions and give referrals to other specialists and medical services if needed

  • 2

    what is the role of a nurse?

    use their knowledge and clinical skills to understand the different needs of individuals and give relationship centred care

  • 3

    what is the role of a midwife?

    they support women through out all the stages of pregnancy. this can be done by things like prepare for parenthood and delivering the baby

  • 4

    what is the role of a health care assistance?

    can also be referred to as a nurse assistant and they work under the guidance of other professionals that are qualified

  • 5

    what is the role of a social care worker?

    they provide hello and support for people of all ages if they are having difficulty in their life. they aim to make sure that all vulnerable people are under safe guarding from harm and help them to life independently

  • 6

    what is the role of a occupational therapist?

    work with people that struggle with carrying out every day activities. they will come up with specific activities that will help them to over come the barriers so that they can life independently

  • 7

    what is the role of youth workers?

    they work with young people that are aged 11 and 25 they aim to help the individual reach there full potential. so they can be responsible members of society

  • 8

    what is the role of a care manager?

    they have key leadership roles in regional care settings and manage the provisions of the residental care. they are responsible for the routine running of residential care settings including managing teams, budgets, insuring care is up to the quality it needs to be

  • 9

    what is the role of a support worker?

    it is closely link with the role of a healthcare or nursing assistant role but instead they work under the role of a range of healthcare professionals. this could be a social worker identifying that a support worker is need to help with parenting or budgeting

  • 10

    What policies and Procedures Need to be followed in health and social care settings?

    health and safety - identifying risks that may happen and managing, preventing the risks, equality and diversity- making sure everyone is treated equally despite their characteristics and appreciating differences between individuals, medication- making sure they get the correct medication and amount, safeguarding- making sure that individuals are safe are protected with their health and wellbeing. also make sure their rights are being followed, Disclosing and barring (DBS) Services referral policy, Death of resident procedure, complaints policy

  • 11

    How health and social care settings, help, heal, and support the recovery of ill people

    prescribing medication - doctors and nurses (if they’ve had the extra training) can prescribe these And healthcare practitioners, such as dentists and physiotherapist may subscribe some medication and some circumstances, Surgery -this can significantly play apart in supporting individuals recover from illnesses and other physical disorders, E.G early stages of cancer or hip replacements for older people, Radiotherapy - it’s normally used to treat cancer, but can be used for non-cancerous tumours or other conditions, such as diseases of thyroid gland and some blood disorders, organ transplant - this involves moving body parts or organs from one persons body to another. evea giving or receiving or organs, support for lifestyle changes - changing patterns of a daily routine and habits are damaging to health can be very challenging but may be very important to improve a persons health counselling and support of self-help groups may be crucial in implementing and sustaining lifestyle changes E.G introducing a healthy diet, more exercise, reducing the amount of alcohol, stopping smoking

  • 12

    How can we enable rehabilitation in health and social care settings?

    rehabilitation programs are to enable a person recovers from an accident or serious illness, so they can live as independent and fulfilling life after this issue.

  • 13

    Responsibility of providing equipment and adaptions to support people to be more independent ?

    There is a fast range of equipment that can be given to support people to remain their independence when carrying out daily routines. some people may need temporary or permanent assistant with mobility. they normally get assessed by their needs by a physiotherapist or an educational therapist. and then car assistance and healthcare assistance often provide ongoing support in using the equipment effectively and adaptions to increase the service uses independence

  • 14

    Different types of equipment that can be used to increase mobilities of an individual?

    Walking sticks, Walking frames, Wheelchairs, Adapted Shopping trolley, stairlifts, adaptions to cars or mobilised transport

  • 15

    what are some appliances that could support day-to-day living activities for individuals?

    bathing aids such as walking, baths and showers and baths and shower seats, Raised toilet seats for service users who find it difficult to sit down and stand up, special cutlery with thick handles that are easy to hold for people with arthritis

  • 16

    individuals that work in health and social care need to provide personal care ?

    personal cat includes washing, toileting and feeding. when dealing with these very personal areas of someone’s life, it can have an impact on self esteem and general confidence. Health and social care workers need to approach these intimate areas of a persons life with thoughtfulness and sensitivity. cara’s most discussed usual routines and preferences in terms of personal hygiene and diet with their clients. people who provide this personal care at the individuals home are normally domiciliary care

  • 17

    How healthcare workers need to be able to support the service users in the context of their daily life with things like family, life, education, employment, and leisure activities ?

    healthcare professionals may Have specialised areas to support individuals. They also will need to try to address the wider personal needs that may emerge while working with this service user. For example a nurse may not just look at the service users, physical needs, but also their social, emotional spiritual and educational needs. attending the needs healthcare professional needs to look at the person as a whole and support their clients in developing and maintaining of the failing and satisfying daily life

  • 18

    how healthcare professionals support the planning and involvement of service users and their families ?

    A care plan is created where then there is an evaluation process after the care plan has been put in place where appropriate family members and carers can often contribute to this evaluation of care provisions to discuss all alternative strategies

  • 19

    The care planning cycle in order?

    Assess the clients needs, Plan and where possible agreed the most appropriate care, Implement the care plan, monitor the effectiveness of the care plan, With you and evaluate the effectiveness of the care plan, amend the care plan as necessary

  • 20

    specific responsibilities of people who work in health and social care, setting promoting anti-discriminatory practices ?

    Antidiscriminatory practice is our core principle that guides the work of healthcare professionals it is based on Legal requirements requirements based in the equality act. Antidiscriminatory practice aims to ensure that the care needs of service users are natural, regardless of differences and that prejudice of staff or other service users are appropriately challenged

  • 21

    what are leisure stations that exist to help vulnerable groups not be discriminated against?

    Equality act, The human rights act

  • 22

    How people in health and social care have the responsibility to adapt health and social care provisions for different types of service users ?

    despite that being leislations that independent policies and codes of practices, the world is not free of prejudice and Discrimination. anti-discriminatory practices more than ensure that service users, legal rights are in place in care, settings, antidiscriminatory practices, promote equal opportunity for all and challenges discrimination at work.

  • 23

    The healthcare professionals to challenge discrimination at work it requires healthcare workers to?

    Addressed their own prejudice and adapt their behaviour to ensure clients needs on that, Celebrate the contribution that A wider and diverse range of people can bring to the setting and society, understand and meet individuals needs of all service users, including people from diverse cultures, actively challenged Both intentional and intentional discrimination against clients and patients, Ensure that the setting is welcoming and accepting environment to all

  • 24

    ways that health professionals can ensure that service users individual needs are met and provisions have been put in place for adaption to their needs?

    ensure that people who use wheelchair have full access and movement within the setting, so this means there needs to be ramps, wider doors, toilet facilities, Service users who have hearing impairments may use visual and writing communication more often than spoken, so ensure that a quiet area is available for important conversation and meetings and make sure that there is interpret to sure communication is clear., For service user, who speaks little or no English information, may need to be available in a number of different languages to meet the individuals needs

  • 25

    Why healthcare worker/healthcare services Need to provoke empowering individuals?

    by empowering individual it means that the service users take a full part in the discussion and decisions about their personal care and treatment where appropriate.

  • 26

    why is it important that health and social care promotes individualised care ?

    The empowerment gives the service users the ability to understand the choices they can make about their care. In health and social care settings, if that service user is failing unwell or anxious about the future, it can lead them to become passive and allow the experts to take over and just listen to what they’re told. But this can lead to a service user losing confidence and becoming passive over their care and dependent on their care works

  • 27

    Health and social care workers need to make sure they promote and support individuals right to dignity and independence ?

    They need to empower the service users and their needs and preferences will be known and respectfully considered. This insures that their dignity and independence are given to them and promoted, which will contribute to boosting their self-esteem

  • 28

    How do people that work in health and social care, provide active support, consistently with the beliefs, culture and preferences of the service users?

    Health and social care provisions in a multicultural society must be addressed for the specific needs of people from diverse backgrounds. these differences need to be celebrated and supported. For example, if a service user speaks little to know English information will need to be presented in a range of languages or a translator needs to be there to help them.

  • 29

    how do healthcare workers support individuals who need health and social care services to express their needs and preferences?

    Not everyone who receives healthcare will be confident or have the personal skills to participate fully in the car. And some may need support to enable them to explain their needs and preferences.

  • 30

    What are some of the things individuals can have if they need help expressing their needs and preferences because they are unable to themselves ?

    Translators and interpreters, signers, advocates, Family and friends

  • 31

    how can have coworkers promote the right choice and well-being of individuals who use health and social care services I’m balancing that rights with those of service users and staff?

    It will not always be straightforward to provide service users with cow or treatment that they choose, even when their preferences are clear and apparently Reasonable, there could be conflict.

  • 32

    What are some of the conflicts that can happen between the balancing of rights of the service users and the staff?

    The equally valid preferences of one service user than other another, for example of conflicts arising from the choice of music or leisure time activities in the sitting room, The client writes to choice and protecting their safety. For example, a person suffering from dementia may want to live in their own home independently, but if they’re not able to use the cooker safely, this may pose fire risk and other dangerous to themselves and others.

  • 33

    how can health and social care services deal with conflict?

    challenging behaviour that could be defined as any behaviour that puts the service user anybody else in that setting at risk or affect our quality of life. this may include excessive rudeness, aggression, self harm. professional should be trained to deal with this conflict

  • 34

    What are the different skills healthcare professionals need when dealing with conflict?

    Never resort to aggressive behaviour and always stay calm, Try to see both sides of the argument, listencarefully

  • 35

    How to ensure safety in a health and social care, setting. what are risk assessments?

    The responsibility of employers to ensure the health and safety of all who work for company or organisation. by identifying and evaluating the possible consequences of hazards And the level of risk that hazard will cause harm

  • 36

    Employers need to make sure that they are undertaking a risk assessment, so they can identify the risks and hazards at the workplace. In this order, what is a risk? what is a hazard?

    The likelihood, high or low, that a person will be harmed by a hazard, anything that could potentially cause harm such as climbing stairs, wet floors.

  • 37

    in order, how do we carry out a risk assessment?

    Identify the hazards at the setting, Identify those risk, including service users, staff, staff, volunteers, and other visit, Evaluate the level of risk. Usually it is rated on a scale of one-to-one with one being the lowest level of risk., Identify ways to limit the risk this will include specific actions to minimise the risk, review measures taken to minimise the risk

  • 38

    what is the process in order to ensure safeguarding and protecting individuals from abuse is followed ? (in order)

    if a child or vulnerable adult shares information that raises concern about their personal safety, or they disclose they are being abused, you should follow the settings safeguarding policies., The employer or volunteer should listen carefully and avoid asking questions to allow the service user to tell their story in their own way, and in their own words., in this instant you need to explain to the service user that their information must be shared with somebody more senior. In all services, there will be a designated safeguard officer who will take over the responsibility for investigating the claims or accusations., The safeguard officer will ask to provide a written record of what has been told

  • 39

    how to ensure protection for service users, staff and volunteers from infections ?

    walking in a car environment means professionals need to maintain a clear and hygienic working environment to minimise the likelihood of passing on infections. Professionals need to be aware of policies and procedures in place at their setting to minimise spreading infections.

  • 40

    how to control and dispose of harmful substances in health and social care ?

    to protect all service users, staff and visitors from Harmor infection you must ensure that hazard waste is disposed of properly. This includes disposing of protective clothing, syringes, solid dressings, nappies, and bodily fluids.

  • 41

    How reporting and recording accidents and incidents insure safety ?

    The particular illnesses, diseases and serious accidents in health and social care that must be officially reported. These are called notifiable deaths, injections, or diseases and are covered by the reporting of injuries disease and dangerous occurrences regulations (RIDDOR)

  • 42

    types of notable diseases that should be reported under the RIDDOR ?

    Notifiable illnesses include food poisoning, rubella, (German measles) TB A notifiable incident occurring at work, including broken bones, serious bands and death. however, less serious accidents and incidents must also be recorded. If someone slips on a wet floor, it must be recorded regardless of whether or not there is an injury.

  • 43

    What are provisions of first aid facilities?

    The first aid in health and social care settings is governed by the health and safety regulations. Provisions for first aid should be adequately. Inappropriate what is deemed as this will vary from setting to setting. all first aid incidents occurring in the setting must be recorded and they must be truthful and accurate, as they may be used in courts of law

  • 44

    what are complaints procedures?

    all care organisations must have complaints procedures. These are also checked when the setting is inspected. Complaints should not be regarded as a purely negative activity, but rather a sort of information that would help to improve the service.

  • 45

    If a service user, a member of staff or a volunteer complains, they have a right to

    Have their complaints dealt with swiftly and effect, Have a proper and careful inspection of their concern, Know the outcomes of those investigations, receive conference ation, if they have been harmed either physically or psychologically. As a result of the situation, they are complaining about.

  • 46

    What is the date of protection act of 1998?

    it sets out the rules, governing the processes and use of personal data in health and social care settings and many other organisations. The act covers information stored electronically on computers mobile phones on social media sites. And it also covers most paper-based information and states it is against the law to have photographs of service users without their permission.

  • 47

    what are requirements and procedures of the data protection act?

    Data should not be passed countries without data protection law, Be accurate and up-to-date on the data, The data must be collected and used honestly unfairly, The data should only be used for the reason it has been given, Should not be passed onto other organisations without permission, should not be caps longer than necessary and be kept safe and secure

  • 48

    how dose the data protection act cover recording and storing of data ?

    when storing information confidential information should be locked in a filled cabinet in a locked room information how electronic place should be protected by a secure password, When accessing information members of staff in the organisation who are allowed to have this information should be clearly identified. And staff should never have access to personal information that they do not need to know., Sharing information information should only be shared with other professionals who need and a to know it

  • 49

    how the data protection act covers, legal and workplace requirements ?

    all employees and volunteers in organisation have a responsibility to ensure that confidentiality of service users information is protected. Also they have the duty to actively promote respect for confidentiality through the setting. if they see some weaknesses in the procedures, they should give suggestions and bring up the issue

  • 50

    how the data protection act insures confidentiality, safeguarding and legal disclosure ?

    Personal records must be kept safely and securely and used only for the purpose that they are intended for. They must not be available to people who do not have a valid professional. Need to know the details. If a child or vulnerable adult expresses any worries that they are being abused or are at harm. The safeguarding setting policies should be followed.

  • 51

    What are codes of conduct?

    Professional organisations publish codes of practice for members which must be followed. If a member is accused of failing to meet these standards, this will be investigated and in extreme circumstances, the member will be removed from the professional register and banned from professional practice.

  • 52

    what are realisation procedure?

    each of the professional bodies require its members to complete regular CPD in order to remain on the register. This may include. Training on the use of new products or new treatments, training on the use of new equipment, provide evidence that a registered person reviews and have learned from their own practice.

  • 53

    What is a multidisciplinary team?

    different care professionals often work together as a team to promote the health and well-being of their service user. They have different roles and professions in this team

  • 54

    why we need joined up working with other services?

    If a service user is known And supported by a number of different agencies. It is essential that these carers work as a team. safety. this can be seen in high profile cases of child abuse, and part of the reason was identified of their death as a lack of joined up working

  • 55

    The involvement of service uses carers and advocates in a multidisciplinary team?

    at formal meetings, it will be expected where possible the service user will presented with an advocate translator and or interpreter. Informal carers will be invited along with professional staff who contribute to the support and planning of the care provided. The service uses presents or their representative is crucial to ensure the empowerment of their client , as it gives the service user the ability to express their views and preferences to contribute to the planning of their support

  • 56

    What is a holistic approach?

    Working in a multidisciplinary team insures that holistic approach is taken into the planning and implementing of care programs. It means health and Social care professionals must not only provide that specialist support, but also in contex of their wider needs.

  • 57

    How do we monitor work with the people in health and social care settings ?

    Through line management, external inspections by relevant agencies, whistleblowing, service user feedback and lastly, criminal investigation

  • 58

    What is line management?

    A pass and responsible for managing the work of an individual or a team in an organisation. Usually the position they hold will be at least one level higher above the person/people they manage. if individuals for sure of the practice expected, it is the line managers responsibility to address the issue with the staff concerned and take the appropriate action

  • 59

    what are external inspections by relative agencies?

    In healthcare and early settings in the United Kingdom they are regularly inspected by independent government financed agencies in the UK. We have CQC, which Is also known as the care, quality commission. so England’s health and care provisions is inspected by them. whereas in early years and education services, they are inspected by OFSTED

  • 60

    what are whistleblowing?

    whistleblowing is when a member of staff is aware that the quality of care at their workplace is dangerous or poor and reports this to bring about change. They may inform the press or another usually powerful organisation outside the setting. In which they will work with the police and professional bodies whistleblowers may be employees at any level and working in any part of the organisation as a coworker and administrator or a manager

  • 61

    what is service user feedback?

    Settings will have a range of different systems for ensuring that service users and their families, friends or that informal carers can formally comment on the strengths and weaknesses of the service that they receive

  • 62

    What is criminal investigations?

    In extreme circumstances, such as sexual physical, financial, or emotional abuse or circumstances, which it is Suspected that criminal law has been broken. The police may investigate.

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    問題一覧

  • 1

    what is the role of a doctor?

    they treat common medical conditions and give referrals to other specialists and medical services if needed

  • 2

    what is the role of a nurse?

    use their knowledge and clinical skills to understand the different needs of individuals and give relationship centred care

  • 3

    what is the role of a midwife?

    they support women through out all the stages of pregnancy. this can be done by things like prepare for parenthood and delivering the baby

  • 4

    what is the role of a health care assistance?

    can also be referred to as a nurse assistant and they work under the guidance of other professionals that are qualified

  • 5

    what is the role of a social care worker?

    they provide hello and support for people of all ages if they are having difficulty in their life. they aim to make sure that all vulnerable people are under safe guarding from harm and help them to life independently

  • 6

    what is the role of a occupational therapist?

    work with people that struggle with carrying out every day activities. they will come up with specific activities that will help them to over come the barriers so that they can life independently

  • 7

    what is the role of youth workers?

    they work with young people that are aged 11 and 25 they aim to help the individual reach there full potential. so they can be responsible members of society

  • 8

    what is the role of a care manager?

    they have key leadership roles in regional care settings and manage the provisions of the residental care. they are responsible for the routine running of residential care settings including managing teams, budgets, insuring care is up to the quality it needs to be

  • 9

    what is the role of a support worker?

    it is closely link with the role of a healthcare or nursing assistant role but instead they work under the role of a range of healthcare professionals. this could be a social worker identifying that a support worker is need to help with parenting or budgeting

  • 10

    What policies and Procedures Need to be followed in health and social care settings?

    health and safety - identifying risks that may happen and managing, preventing the risks, equality and diversity- making sure everyone is treated equally despite their characteristics and appreciating differences between individuals, medication- making sure they get the correct medication and amount, safeguarding- making sure that individuals are safe are protected with their health and wellbeing. also make sure their rights are being followed, Disclosing and barring (DBS) Services referral policy, Death of resident procedure, complaints policy

  • 11

    How health and social care settings, help, heal, and support the recovery of ill people

    prescribing medication - doctors and nurses (if they’ve had the extra training) can prescribe these And healthcare practitioners, such as dentists and physiotherapist may subscribe some medication and some circumstances, Surgery -this can significantly play apart in supporting individuals recover from illnesses and other physical disorders, E.G early stages of cancer or hip replacements for older people, Radiotherapy - it’s normally used to treat cancer, but can be used for non-cancerous tumours or other conditions, such as diseases of thyroid gland and some blood disorders, organ transplant - this involves moving body parts or organs from one persons body to another. evea giving or receiving or organs, support for lifestyle changes - changing patterns of a daily routine and habits are damaging to health can be very challenging but may be very important to improve a persons health counselling and support of self-help groups may be crucial in implementing and sustaining lifestyle changes E.G introducing a healthy diet, more exercise, reducing the amount of alcohol, stopping smoking

  • 12

    How can we enable rehabilitation in health and social care settings?

    rehabilitation programs are to enable a person recovers from an accident or serious illness, so they can live as independent and fulfilling life after this issue.

  • 13

    Responsibility of providing equipment and adaptions to support people to be more independent ?

    There is a fast range of equipment that can be given to support people to remain their independence when carrying out daily routines. some people may need temporary or permanent assistant with mobility. they normally get assessed by their needs by a physiotherapist or an educational therapist. and then car assistance and healthcare assistance often provide ongoing support in using the equipment effectively and adaptions to increase the service uses independence

  • 14

    Different types of equipment that can be used to increase mobilities of an individual?

    Walking sticks, Walking frames, Wheelchairs, Adapted Shopping trolley, stairlifts, adaptions to cars or mobilised transport

  • 15

    what are some appliances that could support day-to-day living activities for individuals?

    bathing aids such as walking, baths and showers and baths and shower seats, Raised toilet seats for service users who find it difficult to sit down and stand up, special cutlery with thick handles that are easy to hold for people with arthritis

  • 16

    individuals that work in health and social care need to provide personal care ?

    personal cat includes washing, toileting and feeding. when dealing with these very personal areas of someone’s life, it can have an impact on self esteem and general confidence. Health and social care workers need to approach these intimate areas of a persons life with thoughtfulness and sensitivity. cara’s most discussed usual routines and preferences in terms of personal hygiene and diet with their clients. people who provide this personal care at the individuals home are normally domiciliary care

  • 17

    How healthcare workers need to be able to support the service users in the context of their daily life with things like family, life, education, employment, and leisure activities ?

    healthcare professionals may Have specialised areas to support individuals. They also will need to try to address the wider personal needs that may emerge while working with this service user. For example a nurse may not just look at the service users, physical needs, but also their social, emotional spiritual and educational needs. attending the needs healthcare professional needs to look at the person as a whole and support their clients in developing and maintaining of the failing and satisfying daily life

  • 18

    how healthcare professionals support the planning and involvement of service users and their families ?

    A care plan is created where then there is an evaluation process after the care plan has been put in place where appropriate family members and carers can often contribute to this evaluation of care provisions to discuss all alternative strategies

  • 19

    The care planning cycle in order?

    Assess the clients needs, Plan and where possible agreed the most appropriate care, Implement the care plan, monitor the effectiveness of the care plan, With you and evaluate the effectiveness of the care plan, amend the care plan as necessary

  • 20

    specific responsibilities of people who work in health and social care, setting promoting anti-discriminatory practices ?

    Antidiscriminatory practice is our core principle that guides the work of healthcare professionals it is based on Legal requirements requirements based in the equality act. Antidiscriminatory practice aims to ensure that the care needs of service users are natural, regardless of differences and that prejudice of staff or other service users are appropriately challenged

  • 21

    what are leisure stations that exist to help vulnerable groups not be discriminated against?

    Equality act, The human rights act

  • 22

    How people in health and social care have the responsibility to adapt health and social care provisions for different types of service users ?

    despite that being leislations that independent policies and codes of practices, the world is not free of prejudice and Discrimination. anti-discriminatory practices more than ensure that service users, legal rights are in place in care, settings, antidiscriminatory practices, promote equal opportunity for all and challenges discrimination at work.

  • 23

    The healthcare professionals to challenge discrimination at work it requires healthcare workers to?

    Addressed their own prejudice and adapt their behaviour to ensure clients needs on that, Celebrate the contribution that A wider and diverse range of people can bring to the setting and society, understand and meet individuals needs of all service users, including people from diverse cultures, actively challenged Both intentional and intentional discrimination against clients and patients, Ensure that the setting is welcoming and accepting environment to all

  • 24

    ways that health professionals can ensure that service users individual needs are met and provisions have been put in place for adaption to their needs?

    ensure that people who use wheelchair have full access and movement within the setting, so this means there needs to be ramps, wider doors, toilet facilities, Service users who have hearing impairments may use visual and writing communication more often than spoken, so ensure that a quiet area is available for important conversation and meetings and make sure that there is interpret to sure communication is clear., For service user, who speaks little or no English information, may need to be available in a number of different languages to meet the individuals needs

  • 25

    Why healthcare worker/healthcare services Need to provoke empowering individuals?

    by empowering individual it means that the service users take a full part in the discussion and decisions about their personal care and treatment where appropriate.

  • 26

    why is it important that health and social care promotes individualised care ?

    The empowerment gives the service users the ability to understand the choices they can make about their care. In health and social care settings, if that service user is failing unwell or anxious about the future, it can lead them to become passive and allow the experts to take over and just listen to what they’re told. But this can lead to a service user losing confidence and becoming passive over their care and dependent on their care works

  • 27

    Health and social care workers need to make sure they promote and support individuals right to dignity and independence ?

    They need to empower the service users and their needs and preferences will be known and respectfully considered. This insures that their dignity and independence are given to them and promoted, which will contribute to boosting their self-esteem

  • 28

    How do people that work in health and social care, provide active support, consistently with the beliefs, culture and preferences of the service users?

    Health and social care provisions in a multicultural society must be addressed for the specific needs of people from diverse backgrounds. these differences need to be celebrated and supported. For example, if a service user speaks little to know English information will need to be presented in a range of languages or a translator needs to be there to help them.

  • 29

    how do healthcare workers support individuals who need health and social care services to express their needs and preferences?

    Not everyone who receives healthcare will be confident or have the personal skills to participate fully in the car. And some may need support to enable them to explain their needs and preferences.

  • 30

    What are some of the things individuals can have if they need help expressing their needs and preferences because they are unable to themselves ?

    Translators and interpreters, signers, advocates, Family and friends

  • 31

    how can have coworkers promote the right choice and well-being of individuals who use health and social care services I’m balancing that rights with those of service users and staff?

    It will not always be straightforward to provide service users with cow or treatment that they choose, even when their preferences are clear and apparently Reasonable, there could be conflict.

  • 32

    What are some of the conflicts that can happen between the balancing of rights of the service users and the staff?

    The equally valid preferences of one service user than other another, for example of conflicts arising from the choice of music or leisure time activities in the sitting room, The client writes to choice and protecting their safety. For example, a person suffering from dementia may want to live in their own home independently, but if they’re not able to use the cooker safely, this may pose fire risk and other dangerous to themselves and others.

  • 33

    how can health and social care services deal with conflict?

    challenging behaviour that could be defined as any behaviour that puts the service user anybody else in that setting at risk or affect our quality of life. this may include excessive rudeness, aggression, self harm. professional should be trained to deal with this conflict

  • 34

    What are the different skills healthcare professionals need when dealing with conflict?

    Never resort to aggressive behaviour and always stay calm, Try to see both sides of the argument, listencarefully

  • 35

    How to ensure safety in a health and social care, setting. what are risk assessments?

    The responsibility of employers to ensure the health and safety of all who work for company or organisation. by identifying and evaluating the possible consequences of hazards And the level of risk that hazard will cause harm

  • 36

    Employers need to make sure that they are undertaking a risk assessment, so they can identify the risks and hazards at the workplace. In this order, what is a risk? what is a hazard?

    The likelihood, high or low, that a person will be harmed by a hazard, anything that could potentially cause harm such as climbing stairs, wet floors.

  • 37

    in order, how do we carry out a risk assessment?

    Identify the hazards at the setting, Identify those risk, including service users, staff, staff, volunteers, and other visit, Evaluate the level of risk. Usually it is rated on a scale of one-to-one with one being the lowest level of risk., Identify ways to limit the risk this will include specific actions to minimise the risk, review measures taken to minimise the risk

  • 38

    what is the process in order to ensure safeguarding and protecting individuals from abuse is followed ? (in order)

    if a child or vulnerable adult shares information that raises concern about their personal safety, or they disclose they are being abused, you should follow the settings safeguarding policies., The employer or volunteer should listen carefully and avoid asking questions to allow the service user to tell their story in their own way, and in their own words., in this instant you need to explain to the service user that their information must be shared with somebody more senior. In all services, there will be a designated safeguard officer who will take over the responsibility for investigating the claims or accusations., The safeguard officer will ask to provide a written record of what has been told

  • 39

    how to ensure protection for service users, staff and volunteers from infections ?

    walking in a car environment means professionals need to maintain a clear and hygienic working environment to minimise the likelihood of passing on infections. Professionals need to be aware of policies and procedures in place at their setting to minimise spreading infections.

  • 40

    how to control and dispose of harmful substances in health and social care ?

    to protect all service users, staff and visitors from Harmor infection you must ensure that hazard waste is disposed of properly. This includes disposing of protective clothing, syringes, solid dressings, nappies, and bodily fluids.

  • 41

    How reporting and recording accidents and incidents insure safety ?

    The particular illnesses, diseases and serious accidents in health and social care that must be officially reported. These are called notifiable deaths, injections, or diseases and are covered by the reporting of injuries disease and dangerous occurrences regulations (RIDDOR)

  • 42

    types of notable diseases that should be reported under the RIDDOR ?

    Notifiable illnesses include food poisoning, rubella, (German measles) TB A notifiable incident occurring at work, including broken bones, serious bands and death. however, less serious accidents and incidents must also be recorded. If someone slips on a wet floor, it must be recorded regardless of whether or not there is an injury.

  • 43

    What are provisions of first aid facilities?

    The first aid in health and social care settings is governed by the health and safety regulations. Provisions for first aid should be adequately. Inappropriate what is deemed as this will vary from setting to setting. all first aid incidents occurring in the setting must be recorded and they must be truthful and accurate, as they may be used in courts of law

  • 44

    what are complaints procedures?

    all care organisations must have complaints procedures. These are also checked when the setting is inspected. Complaints should not be regarded as a purely negative activity, but rather a sort of information that would help to improve the service.

  • 45

    If a service user, a member of staff or a volunteer complains, they have a right to

    Have their complaints dealt with swiftly and effect, Have a proper and careful inspection of their concern, Know the outcomes of those investigations, receive conference ation, if they have been harmed either physically or psychologically. As a result of the situation, they are complaining about.

  • 46

    What is the date of protection act of 1998?

    it sets out the rules, governing the processes and use of personal data in health and social care settings and many other organisations. The act covers information stored electronically on computers mobile phones on social media sites. And it also covers most paper-based information and states it is against the law to have photographs of service users without their permission.

  • 47

    what are requirements and procedures of the data protection act?

    Data should not be passed countries without data protection law, Be accurate and up-to-date on the data, The data must be collected and used honestly unfairly, The data should only be used for the reason it has been given, Should not be passed onto other organisations without permission, should not be caps longer than necessary and be kept safe and secure

  • 48

    how dose the data protection act cover recording and storing of data ?

    when storing information confidential information should be locked in a filled cabinet in a locked room information how electronic place should be protected by a secure password, When accessing information members of staff in the organisation who are allowed to have this information should be clearly identified. And staff should never have access to personal information that they do not need to know., Sharing information information should only be shared with other professionals who need and a to know it

  • 49

    how the data protection act covers, legal and workplace requirements ?

    all employees and volunteers in organisation have a responsibility to ensure that confidentiality of service users information is protected. Also they have the duty to actively promote respect for confidentiality through the setting. if they see some weaknesses in the procedures, they should give suggestions and bring up the issue

  • 50

    how the data protection act insures confidentiality, safeguarding and legal disclosure ?

    Personal records must be kept safely and securely and used only for the purpose that they are intended for. They must not be available to people who do not have a valid professional. Need to know the details. If a child or vulnerable adult expresses any worries that they are being abused or are at harm. The safeguarding setting policies should be followed.

  • 51

    What are codes of conduct?

    Professional organisations publish codes of practice for members which must be followed. If a member is accused of failing to meet these standards, this will be investigated and in extreme circumstances, the member will be removed from the professional register and banned from professional practice.

  • 52

    what are realisation procedure?

    each of the professional bodies require its members to complete regular CPD in order to remain on the register. This may include. Training on the use of new products or new treatments, training on the use of new equipment, provide evidence that a registered person reviews and have learned from their own practice.

  • 53

    What is a multidisciplinary team?

    different care professionals often work together as a team to promote the health and well-being of their service user. They have different roles and professions in this team

  • 54

    why we need joined up working with other services?

    If a service user is known And supported by a number of different agencies. It is essential that these carers work as a team. safety. this can be seen in high profile cases of child abuse, and part of the reason was identified of their death as a lack of joined up working

  • 55

    The involvement of service uses carers and advocates in a multidisciplinary team?

    at formal meetings, it will be expected where possible the service user will presented with an advocate translator and or interpreter. Informal carers will be invited along with professional staff who contribute to the support and planning of the care provided. The service uses presents or their representative is crucial to ensure the empowerment of their client , as it gives the service user the ability to express their views and preferences to contribute to the planning of their support

  • 56

    What is a holistic approach?

    Working in a multidisciplinary team insures that holistic approach is taken into the planning and implementing of care programs. It means health and Social care professionals must not only provide that specialist support, but also in contex of their wider needs.

  • 57

    How do we monitor work with the people in health and social care settings ?

    Through line management, external inspections by relevant agencies, whistleblowing, service user feedback and lastly, criminal investigation

  • 58

    What is line management?

    A pass and responsible for managing the work of an individual or a team in an organisation. Usually the position they hold will be at least one level higher above the person/people they manage. if individuals for sure of the practice expected, it is the line managers responsibility to address the issue with the staff concerned and take the appropriate action

  • 59

    what are external inspections by relative agencies?

    In healthcare and early settings in the United Kingdom they are regularly inspected by independent government financed agencies in the UK. We have CQC, which Is also known as the care, quality commission. so England’s health and care provisions is inspected by them. whereas in early years and education services, they are inspected by OFSTED

  • 60

    what are whistleblowing?

    whistleblowing is when a member of staff is aware that the quality of care at their workplace is dangerous or poor and reports this to bring about change. They may inform the press or another usually powerful organisation outside the setting. In which they will work with the police and professional bodies whistleblowers may be employees at any level and working in any part of the organisation as a coworker and administrator or a manager

  • 61

    what is service user feedback?

    Settings will have a range of different systems for ensuring that service users and their families, friends or that informal carers can formally comment on the strengths and weaknesses of the service that they receive

  • 62

    What is criminal investigations?

    In extreme circumstances, such as sexual physical, financial, or emotional abuse or circumstances, which it is Suspected that criminal law has been broken. The police may investigate.