COMMON COMMUNICATION STRATEGIES/TECHNIQUES (Therapeutic Communication Techniques)

17問 • 2年前

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 Accepting pauses or silences that may extend for several seconds or minutes without interjecting any verbal response  Promotes observations about the client and allows time for the client to organize thoughts.

Using silence

 Facilitates eye contact with the client and communicates interest in the client's needs, concerns, and problems

Attentive listening

 Suggesting one’s presence, interest or wish to understand the client without making any demands or attaching conditions that the client must comply with to receive the nurse’s attention

Offering self

 Using statements or questions that: encourage the client to verbalize choose a topic of conversation facilitate continued verbalization

Providing general leads

 Making statements that are specific rather than general, and tentative rather than absolute

Being specific and tentative

 Providing appropriate forms of touch to reinforce caring feelings

Using touch

 Asking broad questions that lead or invite the client to explore thoughts or feelings

Using open- ended questions

 Actively listening for the client's basic message and then repeating those thoughts and/or feelings in similar words.  Provides an opportunity for the interviewer to validate information by asking the client to restate information or provide an example.

Paraphrasing or restating

 A method similar to clarifying  Client: “My wife never that verifies the meaning of gives me any presents” seeking consensual validation specific words rather than the overall meaning of a message HCP: “You mean she has never given you a present for your birthday or Christmas?”

Perception checking

method of making the client's broad overall meaning of the message more understandable Used when paraphrasing is difficult or when the communication is rambling or garbled Facilitates correct communication of information by asking the client to restate information or provide an example

Clarifying/ Seeking clarification

 Helping the client expand on and develop a topic of importance  Eliminates vagueness in communication  limits the area of discussion for the client  helps the interviewer to direct attention to the pertinent aspects of a client's message  It is important for the nurse to wait until the clients think they have talked about the main concerns before attempting to focus.

Focusing

 Helping the client clarify an event, situation, or happening in relationship to time

Clarifying time or sequence

 offering a view of what is real without arguing with the patient

Presenting reality

 Providing, in a simple and direct manner, specific factual information the client may or may not request.

Offering information/ Giving information/ Educating

 Directing ideas, feelings, questions, or content back to clients to enable them to explore their own ideas and feelings about a situation

Reflecting

 Giving recognition, in a nonjudgmental way, of a change in behavior, an effort that client has made, or a contribution to a communication

Acknowledging

 Stating the main points of a discussion to clarify the relevant points discussed.  Useful at the end of an interview or to review a health- teaching session.  Condenses data to further validate information and to end a component of the interview or the interview itself

Summarizing and Planning

Latin Abbreviations

JULLIANNE DANDAN · 43問 · 2年前

Latin Abbreviations