io 11

45問 • 1年前

問題一覧

communication within an organization in which the direction of communication is from employees up to management (superiors/manager).

upward communication

communication passed consecutively from one person to another.

serial communication

idea that people prefer not to pass on unpleasant information, with the result that important information is not always communicated.

MUM (minimize unpleasant messages) effect

medium by which a communication is transmitted.

communication channel

physical distance between people

proximity

form of upward communication in which a survey is conducted (annually) to determine employee attitudes about an organization

attitude survey

an outside consultant meets with groups of current employees to get their opinions and suggestions.

focus groups

employees voluntarily leaving an organization are interviewed

exit interviews

form of upward communication in which employees are asked to place their suggestions in a box.

suggestion box

form of upward communication in which employees are asked to place their complaints in a box.

complaint box

person who acts as an intermediary between employees and management, or the type of employee who both sends and receives most grapevine information.

liaison

person who investigates employees’ complaints and solves problems.

ombudsperson

employee who serves as a liaison between unionized employees and management.

union steward

communication within an organization in which the direction of communication is from management to employees.

downward communication

method of downward communication in which informal or relatively unimportant written information is posted in a public place.

bulletin boards

allow the display of even more current information.

electronic bulletin boards / in-house message networks

formal method of downward communication in which an organization’s rules and procedures are placed in a manual; legally binding by courts of law.

policy manual

is much shorter and contains only the most essential policies and rules, as well as general summaries of less important rules.

employee handbook

method of downward communication typically used to communicate organizational feedback and celebrate employee success.

newsletters

3Bs -

babies, birthdays, ball-game scores

computer-based employee communication network used exclusively by one organization.

intranet

transmission of business-related information among employees, management, and customers

business communication

common method of b comms.

business meeting

provides detailed information to a large number of people in a short period of time.

memos

both parties can hear the other’s voice inflection, making it easier to understand the tone of the message.

telephone calls

used primarily to exchange general and/or timely information and ask questions; not meant as substitutes for important conversation.

email & voice mail

increased likelihood of expressing negative emotions.

flaming

open or landscaped office design/cube farm

office design

all desks are placed in a large area that is completely open.

freestanding design

desks are placed at uniform distances and are separated by panels into cubicle areas.

uniform plans

use a combination of designs so that the different needs of each worker can be accommodated.

free-form workstations

wide hallway that runs through several departments.

boulevard

can increase contact and communication and are less expensive than regular offices, but often they can lessen productivity and job satisfaction.

landscaped offices

communication among employees in an organization that is not directly related to the completion of an organizational task.

informal communication

unofficial, informal communication network.

grapevine

pattern of grapevine communication in which a message is passed in a chain-like fashion from one person to the next until the chain is broken

single-strand grapevine

pattern of grapevine communication in which a message is passed to only a select group of individuals.

gossip grapevine

pattern of grapevine communication in which a message is passed randomly among all employees.

probability grapevine

pattern of grapevine communication in which a message is passed to a select group of people who each in turn pass the message to a few select others.

cluster grapevine

an employee who receives less than half of all grapevine information.

isolate

employees who receive much grapevine information but who seldom pass it on to others

dead-enders

poorly substantiated information and insignificant information that is primarily about individuals

gossip

poorly substantiated information that is passed along the grapevine.

rumor

contains information that is significant to the lives of those communicating the message and can be about individuals or other topics.

rumor

content of the message lacks significance to the people gossiping

gossip

AB PSY CHAPTER 7: Eating and Sleep-Wake Disorders

valerie · 100問 · 2年前

AB PSY CHAPTER 7: Eating and Sleep-Wake Disorders

100問 • 2年前

valerie

AB PSY CHAPTER 7: Eating and Sleep-Wake Disorders

valerie · 100問 · 2年前

AB PSY CHAPTER 7: Eating and Sleep-Wake Disorders

100問 • 2年前

valerie

AB PSY CHAP 4 ANXIETY

valerie · 71問 · 2年前

AB PSY CHAP 4 ANXIETY

ITC PERSON-CENTERED

ITC PERSON-CENTERED

itc

itc

io 2

io 2

psy ass 3

psy ass 3

C3 PSYASS

C3 PSYASS

io 5

io 5

psyass 4

psyass 4

psyass 5

psyass 5

psyass 6&7

psyass 6&7

psyass 6&7 pt2

psyass 6&7 pt2

io 7

io 7

io 6

io 6

io 8

io 8

io 9

io 9

io 9.2

io 9.2

io 10

io 10

DMH 1

DMH 1

io 10.2

io 10.2

DMH 2

DMH 2

io 11.2

io 11.2

io 12

io 12

psyass 11

psyass 11

io 13

io 13

io 13.2

io 13.2

io 14

io 14

14.2

14.2

PFA

PFA

AUDIT 1

AUDIT 1

audit 2

audit 2

audit 3

audit 3

問題一覧

communication within an organization in which the direction of communication is from employees up to management (superiors/manager).

upward communication

communication passed consecutively from one person to another.

serial communication

idea that people prefer not to pass on unpleasant information, with the result that important information is not always communicated.

MUM (minimize unpleasant messages) effect

medium by which a communication is transmitted.

communication channel

physical distance between people

proximity

form of upward communication in which a survey is conducted (annually) to determine employee attitudes about an organization

attitude survey

an outside consultant meets with groups of current employees to get their opinions and suggestions.

focus groups

employees voluntarily leaving an organization are interviewed

exit interviews

form of upward communication in which employees are asked to place their suggestions in a box.

suggestion box

form of upward communication in which employees are asked to place their complaints in a box.

complaint box

person who acts as an intermediary between employees and management, or the type of employee who both sends and receives most grapevine information.

liaison

person who investigates employees’ complaints and solves problems.

ombudsperson

employee who serves as a liaison between unionized employees and management.

union steward

communication within an organization in which the direction of communication is from management to employees.

downward communication

method of downward communication in which informal or relatively unimportant written information is posted in a public place.

bulletin boards

allow the display of even more current information.

electronic bulletin boards / in-house message networks

formal method of downward communication in which an organization’s rules and procedures are placed in a manual; legally binding by courts of law.

policy manual

is much shorter and contains only the most essential policies and rules, as well as general summaries of less important rules.

employee handbook

method of downward communication typically used to communicate organizational feedback and celebrate employee success.

newsletters

3Bs -

babies, birthdays, ball-game scores

computer-based employee communication network used exclusively by one organization.

intranet

transmission of business-related information among employees, management, and customers

business communication

common method of b comms.

business meeting

provides detailed information to a large number of people in a short period of time.

memos

both parties can hear the other’s voice inflection, making it easier to understand the tone of the message.

telephone calls

used primarily to exchange general and/or timely information and ask questions; not meant as substitutes for important conversation.

email & voice mail

increased likelihood of expressing negative emotions.

flaming

open or landscaped office design/cube farm

office design

all desks are placed in a large area that is completely open.

freestanding design

desks are placed at uniform distances and are separated by panels into cubicle areas.

uniform plans

use a combination of designs so that the different needs of each worker can be accommodated.

free-form workstations

wide hallway that runs through several departments.

boulevard

can increase contact and communication and are less expensive than regular offices, but often they can lessen productivity and job satisfaction.

landscaped offices

communication among employees in an organization that is not directly related to the completion of an organizational task.

informal communication

unofficial, informal communication network.

grapevine

pattern of grapevine communication in which a message is passed in a chain-like fashion from one person to the next until the chain is broken

single-strand grapevine

pattern of grapevine communication in which a message is passed to only a select group of individuals.

gossip grapevine

pattern of grapevine communication in which a message is passed randomly among all employees.

probability grapevine

pattern of grapevine communication in which a message is passed to a select group of people who each in turn pass the message to a few select others.

cluster grapevine

an employee who receives less than half of all grapevine information.

isolate

employees who receive much grapevine information but who seldom pass it on to others

dead-enders

poorly substantiated information and insignificant information that is primarily about individuals

gossip

poorly substantiated information that is passed along the grapevine.

rumor

contains information that is significant to the lives of those communicating the message and can be about individuals or other topics.

rumor

content of the message lacks significance to the people gossiping

gossip