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io 11

io 11
45問 • 1年前
  • valerie
  • 通報

    問題一覧

  • 1

    communication within an organization in which the direction of communication is from employees up to management (superiors/manager).

    upward communication

  • 2

    communication passed consecutively from one person to another.

    serial communication

  • 3

    idea that people prefer not to pass on unpleasant information, with the result that important information is not always communicated.

    MUM (minimize unpleasant messages) effect

  • 4

    medium by which a communication is transmitted.

    communication channel

  • 5

    physical distance between people

    proximity

  • 6

    form of upward communication in which a survey is conducted (annually) to determine employee attitudes about an organization

    attitude survey

  • 7

    an outside consultant meets with groups of current employees to get their opinions and suggestions.

    focus groups

  • 8

    employees voluntarily leaving an organization are interviewed

    exit interviews

  • 9

    form of upward communication in which employees are asked to place their suggestions in a box.

    suggestion box

  • 10

    form of upward communication in which employees are asked to place their complaints in a box.

    complaint box

  • 11

    person who acts as an intermediary between employees and management, or the type of employee who both sends and receives most grapevine information.

    liaison

  • 12

    person who investigates employees’ complaints and solves problems.

    ombudsperson

  • 13

    employee who serves as a liaison between unionized employees and management.

    union steward

  • 14

    communication within an organization in which the direction of communication is from management to employees.

    downward communication

  • 15

    method of downward communication in which informal or relatively unimportant written information is posted in a public place.

    bulletin boards

  • 16

    allow the display of even more current information.

    electronic bulletin boards / in-house message networks

  • 17

    formal method of downward communication in which an organization’s rules and procedures are placed in a manual; legally binding by courts of law.

    policy manual

  • 18

    is much shorter and contains only the most essential policies and rules, as well as general summaries of less important rules.

    employee handbook

  • 19

    method of downward communication typically used to communicate organizational feedback and celebrate employee success.

    newsletters

  • 20

    3Bs -

    babies, birthdays, ball-game scores

  • 21

    computer-based employee communication network used exclusively by one organization.

    intranet

  • 22

    transmission of business-related information among employees, management, and customers

    business communication

  • 23

    common method of b comms.

    business meeting

  • 24

    provides detailed information to a large number of people in a short period of time.

    memos

  • 25

    both parties can hear the other’s voice inflection, making it easier to understand the tone of the message.

    telephone calls

  • 26

    used primarily to exchange general and/or timely information and ask questions; not meant as substitutes for important conversation.

    email & voice mail

  • 27

    increased likelihood of expressing negative emotions.

    flaming

  • 28

    open or landscaped office design/cube farm

    office design

  • 29

    all desks are placed in a large area that is completely open.

    freestanding design

  • 30

    desks are placed at uniform distances and are separated by panels into cubicle areas.

    uniform plans

  • 31

    use a combination of designs so that the different needs of each worker can be accommodated.

    free-form workstations

  • 32

    wide hallway that runs through several departments.

    boulevard

  • 33

    can increase contact and communication and are less expensive than regular offices, but often they can lessen productivity and job satisfaction.

    landscaped offices

  • 34

    communication among employees in an organization that is not directly related to the completion of an organizational task.

    informal communication

  • 35

    unofficial, informal communication network.

    grapevine

  • 36

    pattern of grapevine communication in which a message is passed in a chain-like fashion from one person to the next until the chain is broken

    single-strand grapevine

  • 37

    pattern of grapevine communication in which a message is passed to only a select group of individuals.

    gossip grapevine

  • 38

    pattern of grapevine communication in which a message is passed randomly among all employees.

    probability grapevine

  • 39

    pattern of grapevine communication in which a message is passed to a select group of people who each in turn pass the message to a few select others.

    cluster grapevine

  • 40

    an employee who receives less than half of all grapevine information.

    isolate

  • 41

    employees who receive much grapevine information but who seldom pass it on to others

    dead-enders

  • 42

    poorly substantiated information and insignificant information that is primarily about individuals

    gossip

  • 43

    poorly substantiated information that is passed along the grapevine.

    rumor

  • 44

    contains information that is significant to the lives of those communicating the message and can be about individuals or other topics.

    rumor

  • 45

    content of the message lacks significance to the people gossiping

    gossip

  • AB PSY CHAPTER 7: Eating and Sleep-Wake Disorders

    AB PSY CHAPTER 7: Eating and Sleep-Wake Disorders

    valerie · 100問 · 2年前

    AB PSY CHAPTER 7: Eating and Sleep-Wake Disorders

    AB PSY CHAPTER 7: Eating and Sleep-Wake Disorders

    100問 • 2年前
    valerie

    AB PSY CHAPTER 7: Eating and Sleep-Wake Disorders

    AB PSY CHAPTER 7: Eating and Sleep-Wake Disorders

    valerie · 100問 · 2年前

    AB PSY CHAPTER 7: Eating and Sleep-Wake Disorders

    AB PSY CHAPTER 7: Eating and Sleep-Wake Disorders

    100問 • 2年前
    valerie

    AB PSY CHAP 4 ANXIETY

    AB PSY CHAP 4 ANXIETY

    valerie · 71問 · 2年前

    AB PSY CHAP 4 ANXIETY

    AB PSY CHAP 4 ANXIETY

    71問 • 2年前
    valerie

    ITC PERSON-CENTERED

    ITC PERSON-CENTERED

    valerie · 34問 · 2年前

    ITC PERSON-CENTERED

    ITC PERSON-CENTERED

    34問 • 2年前
    valerie

    itc

    itc

    valerie · 15問 · 2年前

    itc

    itc

    15問 • 2年前
    valerie

    io 2

    io 2

    valerie · 80問 · 2年前

    io 2

    io 2

    80問 • 2年前
    valerie

    psy ass 3

    psy ass 3

    valerie · 50問 · 2年前

    psy ass 3

    psy ass 3

    50問 • 2年前
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    C3 PSYASS

    C3 PSYASS

    valerie · 91問 · 2年前

    C3 PSYASS

    C3 PSYASS

    91問 • 2年前
    valerie

    io 5

    io 5

    valerie · 44問 · 2年前

    io 5

    io 5

    44問 • 2年前
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    psyass 4

    psyass 4

    valerie · 57問 · 2年前

    psyass 4

    psyass 4

    57問 • 2年前
    valerie

    psyass 5

    psyass 5

    valerie · 65問 · 2年前

    psyass 5

    psyass 5

    65問 • 2年前
    valerie

    psyass 6&7

    psyass 6&7

    valerie · 100問 · 1年前

    psyass 6&7

    psyass 6&7

    100問 • 1年前
    valerie

    psyass 6&7 pt2

    psyass 6&7 pt2

    valerie · 7問 · 1年前

    psyass 6&7 pt2

    psyass 6&7 pt2

    7問 • 1年前
    valerie

    io 7

    io 7

    valerie · 44問 · 1年前

    io 7

    io 7

    44問 • 1年前
    valerie

    io 6

    io 6

    valerie · 47問 · 1年前

    io 6

    io 6

    47問 • 1年前
    valerie

    io 8

    io 8

    valerie · 58問 · 1年前

    io 8

    io 8

    58問 • 1年前
    valerie

    io 9

    io 9

    valerie · 27問 · 1年前

    io 9

    io 9

    27問 • 1年前
    valerie

    io 9.2

    io 9.2

    valerie · 45問 · 1年前

    io 9.2

    io 9.2

    45問 • 1年前
    valerie

    io 10

    io 10

    valerie · 24問 · 1年前

    io 10

    io 10

    24問 • 1年前
    valerie

    DMH 1

    DMH 1

    valerie · 31問 · 1年前

    DMH 1

    DMH 1

    31問 • 1年前
    valerie

    io 10.2

    io 10.2

    valerie · 13問 · 1年前

    io 10.2

    io 10.2

    13問 • 1年前
    valerie

    DMH 2

    DMH 2

    valerie · 38問 · 1年前

    DMH 2

    DMH 2

    38問 • 1年前
    valerie

    io 11.2

    io 11.2

    valerie · 32問 · 1年前

    io 11.2

    io 11.2

    32問 • 1年前
    valerie

    io 12

    io 12

    valerie · 27問 · 1年前

    io 12

    io 12

    27問 • 1年前
    valerie

    psyass 11

    psyass 11

    valerie · 65問 · 1年前

    psyass 11

    psyass 11

    65問 • 1年前
    valerie

    io 13

    io 13

    valerie · 45問 · 1年前

    io 13

    io 13

    45問 • 1年前
    valerie

    io 13.2

    io 13.2

    valerie · 34問 · 1年前

    io 13.2

    io 13.2

    34問 • 1年前
    valerie

    io 14

    io 14

    valerie · 28問 · 1年前

    io 14

    io 14

    28問 • 1年前
    valerie

    14.2

    14.2

    valerie · 33問 · 1年前

    14.2

    14.2

    33問 • 1年前
    valerie

    PFA

    PFA

    valerie · 8問 · 1年前

    PFA

    PFA

    8問 • 1年前
    valerie

    AUDIT 1

    AUDIT 1

    valerie · 67問 · 1年前

    AUDIT 1

    AUDIT 1

    67問 • 1年前
    valerie

    audit 2

    audit 2

    valerie · 70問 · 1年前

    audit 2

    audit 2

    70問 • 1年前
    valerie

    audit 3

    audit 3

    valerie · 47問 · 1年前

    audit 3

    audit 3

    47問 • 1年前
    valerie

    問題一覧

  • 1

    communication within an organization in which the direction of communication is from employees up to management (superiors/manager).

    upward communication

  • 2

    communication passed consecutively from one person to another.

    serial communication

  • 3

    idea that people prefer not to pass on unpleasant information, with the result that important information is not always communicated.

    MUM (minimize unpleasant messages) effect

  • 4

    medium by which a communication is transmitted.

    communication channel

  • 5

    physical distance between people

    proximity

  • 6

    form of upward communication in which a survey is conducted (annually) to determine employee attitudes about an organization

    attitude survey

  • 7

    an outside consultant meets with groups of current employees to get their opinions and suggestions.

    focus groups

  • 8

    employees voluntarily leaving an organization are interviewed

    exit interviews

  • 9

    form of upward communication in which employees are asked to place their suggestions in a box.

    suggestion box

  • 10

    form of upward communication in which employees are asked to place their complaints in a box.

    complaint box

  • 11

    person who acts as an intermediary between employees and management, or the type of employee who both sends and receives most grapevine information.

    liaison

  • 12

    person who investigates employees’ complaints and solves problems.

    ombudsperson

  • 13

    employee who serves as a liaison between unionized employees and management.

    union steward

  • 14

    communication within an organization in which the direction of communication is from management to employees.

    downward communication

  • 15

    method of downward communication in which informal or relatively unimportant written information is posted in a public place.

    bulletin boards

  • 16

    allow the display of even more current information.

    electronic bulletin boards / in-house message networks

  • 17

    formal method of downward communication in which an organization’s rules and procedures are placed in a manual; legally binding by courts of law.

    policy manual

  • 18

    is much shorter and contains only the most essential policies and rules, as well as general summaries of less important rules.

    employee handbook

  • 19

    method of downward communication typically used to communicate organizational feedback and celebrate employee success.

    newsletters

  • 20

    3Bs -

    babies, birthdays, ball-game scores

  • 21

    computer-based employee communication network used exclusively by one organization.

    intranet

  • 22

    transmission of business-related information among employees, management, and customers

    business communication

  • 23

    common method of b comms.

    business meeting

  • 24

    provides detailed information to a large number of people in a short period of time.

    memos

  • 25

    both parties can hear the other’s voice inflection, making it easier to understand the tone of the message.

    telephone calls

  • 26

    used primarily to exchange general and/or timely information and ask questions; not meant as substitutes for important conversation.

    email & voice mail

  • 27

    increased likelihood of expressing negative emotions.

    flaming

  • 28

    open or landscaped office design/cube farm

    office design

  • 29

    all desks are placed in a large area that is completely open.

    freestanding design

  • 30

    desks are placed at uniform distances and are separated by panels into cubicle areas.

    uniform plans

  • 31

    use a combination of designs so that the different needs of each worker can be accommodated.

    free-form workstations

  • 32

    wide hallway that runs through several departments.

    boulevard

  • 33

    can increase contact and communication and are less expensive than regular offices, but often they can lessen productivity and job satisfaction.

    landscaped offices

  • 34

    communication among employees in an organization that is not directly related to the completion of an organizational task.

    informal communication

  • 35

    unofficial, informal communication network.

    grapevine

  • 36

    pattern of grapevine communication in which a message is passed in a chain-like fashion from one person to the next until the chain is broken

    single-strand grapevine

  • 37

    pattern of grapevine communication in which a message is passed to only a select group of individuals.

    gossip grapevine

  • 38

    pattern of grapevine communication in which a message is passed randomly among all employees.

    probability grapevine

  • 39

    pattern of grapevine communication in which a message is passed to a select group of people who each in turn pass the message to a few select others.

    cluster grapevine

  • 40

    an employee who receives less than half of all grapevine information.

    isolate

  • 41

    employees who receive much grapevine information but who seldom pass it on to others

    dead-enders

  • 42

    poorly substantiated information and insignificant information that is primarily about individuals

    gossip

  • 43

    poorly substantiated information that is passed along the grapevine.

    rumor

  • 44

    contains information that is significant to the lives of those communicating the message and can be about individuals or other topics.

    rumor

  • 45

    content of the message lacks significance to the people gossiping

    gossip