exchange of a message across a commu- nication channel from one person to another.

any variable concerning or affecting the channel that interferes with the proper reception of a message.

distance zone within 18 inches of a person, where only people with a close relationship to the person are allowed to enter

interpersonal distance from 4 to 12 feet from a person that is typically used for business and for interacting with strangers.

distance zone from 18 inches to 4 feet from a person that is usually reserved for friends and acquaintances.

distance greater than 12 feet from a person that is typical of the interpersonal space allowed for social interactions such as large group lectures.

communication inferred from variables such as the tone, tempo, volume, and rate of speech.

the things people surround themselves with (clothes, jewelry, office decorations, cars, etc.) that communicate information about the person.

an office arranged so that a visitor can sit adjacent to rather than across from the person behind the desk.

an office arranged so that a visitor must sit across from the person behind the desk.

chinese art of placement and design

describes a message from which unimportant informational details have been removed before the message is passed from one person to another.

describes a message in which interesting and unusual information has been kept in the message when it is passed from one person to another.

description of a message in which the informa- tion has been modified to fit the existing beliefs and knowledge of the person sending the message before it is passed on to another person.

a response to communication overload that involves the conscious decision not to process certain types of information.

a type of response to communication overload that involves processing all information but processing some of it incorrectly.

method of coping with communication overload that involves organizing work into an order in which it will be handled.

response to communication overload in which the employee leaves the organization to reduce the stress

a person who screens potential communication for someone else and allows only the most important infor- mation to pass through.

strategy for coping with communication overload in which an organization reduces the amount of communication going to one person by directing some of it to another person.

probably the most important communication skill that a supervisor should master.

test developed by Geier and Downey that measures individual listening styles.

a person who cares about only interesting information.

a person who cares about only the main points of a communication.

a person who pays attention mainly to the way in which words are spoken.

a person who cares about only facts and details.

a person who cares primarily about the feelings of the speaker.

a person who cares about only information that is consistent with his or her way of thinking.

method of determining the readability level of written material by analyzing sentence length and the average number of syllables per word.

method of determining the readability level of written material by analyzing average sentence length and the number of syllables per 100 words.

method of determining the readability level of written material by analyzing sentence length and the number of three-syllable words per 100.

method of determining the readability level of written material by looking at the number of commonly known words used in the document