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thquality chap 3
16問 • 1年前
  • christine soriano
    • 通報

    問題一覧

  • 1

    The service environment, also known as the servicescape, influences consumer behavior in three key ways

    customer buying behavior

  • 2

    It utilizes symbolic cues to convey the unique characteristics and quality of the service experience

    message creating medium

  • 3

    It distinguishes the servicescape from competitors, drawing in customers from specific target segments.

    attention creating medium

  • 4

    It employs elements such as colors, textures, sounds, scents, and spatial design to enrich the desired service experience.

    effect creating medium

  • 5

    Customer impressions of service are influenced by various factors, collectively known as the

    understanding servicescape

  • 6

    Every hospitality and tourism busines has a servicescape, which refers to the physical surroundings where service is provided.

    key role in hospitality and tourism

  • 7

    The servicescape is vital for customer satisfaction and loyalty. it influences how customers perceive a place and can enhance or diminish their overall experience.

    impact on customer experience

  • 8

    In hospitality and tourism businesses, things like temperature, lighting, noise, music, and smells are called

    ambient conditions

  • 9

    In service businesses, the layout of the space, known as _____, refers to how furniture and equipment are arranged.

    spatial layout

  • 10

    if a place is open or closed. Signs use symbols to share information, like using pictures instead of words

    signs, symbols, and artifacts

  • 11

    refers to how wel something fits into its surroundings while serving its purpose. It's important that everything, like equipment, layout, architecture, and design, matches the guests' expectations.

    functional congruence

  • 12

    An experienscape encompasses sensory, functional, social, natural, and cultural stimuli within a product or service environment

    experiencescape components

  • 13

    Initial impressions formed by sensory and functional aspects contribute to a service product's brand image.

    impact on brand image

  • 14

    Perceptions of sensory and functional components are influenced by social, cultural, and natural factors, and vice versa.

    interconnected perceptions

  • 15

    The natural component of an experienscape relies on the local environment, impacting the design and experience of a place.

    role of natural environment

  • 16

    Customers, employees, and stakeholders exhibit varied cognitive, emotional, and behavioral responses based on the configuration of experiential components.

    different responses

    • tewriting chapt 5-7

    tewriting chapt 5-7

    christine soriano · 27問 · 1年前

    tewriting chapt 5-7

    tewriting chapt 5-7

    27問 • 1年前
    christine soriano

    Enumeration

    Enumeration

    christine soriano · 14問 · 1年前

    Enumeration

    Enumeration

    14問 • 1年前
    christine soriano

    Incident report content example

    Incident report content example

    christine soriano · 9問 · 1年前

    Incident report content example

    Incident report content example

    9問 • 1年前
    christine soriano

    Type of incident

    Type of incident

    christine soriano · 6問 · 1年前

    Type of incident

    Type of incident

    6問 • 1年前
    christine soriano

    The importance of incident reporting in the workplace

    The importance of incident reporting in the workplace

    christine soriano · 7問 · 1年前

    The importance of incident reporting in the workplace

    The importance of incident reporting in the workplace

    7問 • 1年前
    christine soriano

    Theoretical perspectives

    Theoretical perspectives

    christine soriano · 6問 · 1年前

    Theoretical perspectives

    Theoretical perspectives

    6問 • 1年前
    christine soriano

    Crisis committee

    Crisis committee

    christine soriano · 5問 · 1年前

    Crisis committee

    Crisis committee

    5問 • 1年前
    christine soriano

    Crisis planning and implementation process

    Crisis planning and implementation process

    christine soriano · 6問 · 1年前

    Crisis planning and implementation process

    Crisis planning and implementation process

    6問 • 1年前
    christine soriano

    Departments

    Departments

    christine soriano · 8問 · 1年前

    Departments

    Departments

    8問 • 1年前
    christine soriano

    thcrisis chapt 8

    thcrisis chapt 8

    christine soriano · 6問 · 1年前

    thcrisis chapt 8

    thcrisis chapt 8

    6問 • 1年前
    christine soriano

    thcrisis chapt 7

    thcrisis chapt 7

    christine soriano · 13問 · 1年前

    thcrisis chapt 7

    thcrisis chapt 7

    13問 • 1年前
    christine soriano

    thcrisis chapt 6

    thcrisis chapt 6

    christine soriano · 14問 · 1年前

    thcrisis chapt 6

    thcrisis chapt 6

    14問 • 1年前
    christine soriano

    thcrisis chapt 5

    thcrisis chapt 5

    christine soriano · 13問 · 1年前

    thcrisis chapt 5

    thcrisis chapt 5

    13問 • 1年前
    christine soriano

    問題一覧

  • 1

    The service environment, also known as the servicescape, influences consumer behavior in three key ways

    customer buying behavior

  • 2

    It utilizes symbolic cues to convey the unique characteristics and quality of the service experience

    message creating medium

  • 3

    It distinguishes the servicescape from competitors, drawing in customers from specific target segments.

    attention creating medium

  • 4

    It employs elements such as colors, textures, sounds, scents, and spatial design to enrich the desired service experience.

    effect creating medium

  • 5

    Customer impressions of service are influenced by various factors, collectively known as the

    understanding servicescape

  • 6

    Every hospitality and tourism busines has a servicescape, which refers to the physical surroundings where service is provided.

    key role in hospitality and tourism

  • 7

    The servicescape is vital for customer satisfaction and loyalty. it influences how customers perceive a place and can enhance or diminish their overall experience.

    impact on customer experience

  • 8

    In hospitality and tourism businesses, things like temperature, lighting, noise, music, and smells are called

    ambient conditions

  • 9

    In service businesses, the layout of the space, known as _____, refers to how furniture and equipment are arranged.

    spatial layout

  • 10

    if a place is open or closed. Signs use symbols to share information, like using pictures instead of words

    signs, symbols, and artifacts

  • 11

    refers to how wel something fits into its surroundings while serving its purpose. It's important that everything, like equipment, layout, architecture, and design, matches the guests' expectations.

    functional congruence

  • 12

    An experienscape encompasses sensory, functional, social, natural, and cultural stimuli within a product or service environment

    experiencescape components

  • 13

    Initial impressions formed by sensory and functional aspects contribute to a service product's brand image.

    impact on brand image

  • 14

    Perceptions of sensory and functional components are influenced by social, cultural, and natural factors, and vice versa.

    interconnected perceptions

  • 15

    The natural component of an experienscape relies on the local environment, impacting the design and experience of a place.

    role of natural environment

  • 16

    Customers, employees, and stakeholders exhibit varied cognitive, emotional, and behavioral responses based on the configuration of experiential components.

    different responses