問題一覧
1
In the context of tourism, a crisis is usually an event or situation that harms the market potential and reputation of a tourism business or a whole region
pata, 2011
2
including transportation accidents and IT system failures
technological
3
Crises are times of great Unpredictability where things become unpredictable and key systems lose control
moreira, 2007
4
Reducing ______ and ______.
waiting, confusion
5
The media, like TV and news agencies, can greatly affect travelers' choices and the recovery of tourism. They do this by reporting on the damage or problems caused by things like natural disasters, terrorist attacks, disease outbreaks, or conflicts
role of media
6
such as major currency fluctuations and financial crises
economic
7
_____, ______, ______, and ______ rules.
setting, sharing, planning, changing
8
Execute the organization's crisis response plan
crisis response
9
Crisis management includes the strategies, actions, and steps that are planned and implemented to prevent and handle crises
unwto, 2011
10
Tools like _____ , _____, and _____ to manage crowds.
barriers, gates, signs
11
involve disease outbreaks that affect humans or animals.
health-related
12
include natural events like earthquakes and severe weather, as well as problems caused by humans such as climate change and deforestation.
environmental issues
13
Develop and practice ways to respond to various crisis scenarios
pre crisis
14
Crisis management team, plan, and procedures. Even though crisis, like natural disasters, can be unpredictable, governments and businesses can minimize damage by setting up a team to evaluate risks and creating policies to handle emergencies. At this stage, a crisis response plan is made, including written guidelines and training for important staff.
prevention
15
Security of _____, _____, and _____.
staff, helpers, organizers
16
is the organised and supported planning and the direction given to the orderly progress of events where large groups of people gather together.
crowd management
17
Creating the right mood with _____, _____, and ______.
colors, lights, music
18
When a crisis happens, it's crucial for the tourism authorities and operators to quickly and work together. They need to quickly assess how serious the situation is and make sure tourists and locals are safe. After that, they should take steps to reduce long-term damage and help everyone recover.
response
19
Plans for _______ and what _______ are needed.
emergencies, resources
20
_______ is about reducing the harm caused by a crisis. It's different from crisis response, which happens during the crisis. practices are engaged before, during and after a crisis
crisis management
21
Even after the immediate crisis is resolved, people might still be unsure about the safety of the place. To rebuild trust, it's important to keep taking positive actions, like updating facilities and using reassuring marketing over time.
recovery
22
Talking to ______ and among ______
crowds, team members
23
crime waves, terrorist acts, human rights abuses, coups, violently contested elections
societal and political
24
Review, adjust and update response plan for the future
post crisis
25
Using large amounts of _____ to make _______.
data, predictions
26
How _____ and _____ move around.
cars, people