THQUALITY 6-10 (2) | 暗記メーカー

暗記メーカー

THQUALITY 6-10 (2)

15問 • 1年前

christine soriano

問題一覧

1

Service culture begins when employees understand the importance of excellent service.

recognition of service value

2

Both external customers and internal employees receive excellent service. Organizations must focus on the well-being of their employees, who are crucial to service delivery.

service for all customers

3

Providing excellent service becomes a natural, ingrained standard. This standard unifies employees' attitudes, behaviors, and dedication to customer service.

ingrained standard

4

resist external ideas and protect proprietary knowledge.

closed cultures

5

encourage learning, growth, and responsiveness to customer demands.

open cultures

6

Continuous learning and adaptation shape organizational culture. The external environment influences and is influenced by the established culture.

cultural evolution

7

Establish a brand vision aligned with excellent customer service. Encourage a culture of empowerment, like the Ritz-Carlton's service excellence.

define vision

8

Create a compelling company history to instill a sense of belonging and understanding among employees.

develop company story

9

Prioritize attitude over skills during hiring. Involve team members in the recruitment process for better fit and collaboration.

hire the right employees

10

Maintain open communication with employees to foster a sense of teamwork. Encourage feedback and suggestions from both employees and customers through various channels.

communication transparency

11

Empower employees to resolve customer issues independently. Provide appropriate training and support to build a culture of problem-solving.

employee empowerment

12

Recognize and reward employees who exceed expectations in customer service. Use incentives to motivate staff to achieve service excellence.

employee rewards

13

Ensure an organizational structure that fosters collaboration and empowerment. Encourage ideas and solutions from all levels of the organization.

organization structure

14

Recognize and address potential issues within the organization. Evaluate both individual and systemic factors contributing to problems.

identifying and addressing problems

15

Foster a culture of continuous learning and improvement. Provide opportunities for training, mentoring, and skill development to enhance service culture and employee engagement.

lifelong learning

tewriting chapt 5-7

tewriting chapt 5-7

christine soriano · 27問 · 1年前

tewriting chapt 5-7

tewriting chapt 5-7

27問 • 1年前

christine soriano

Enumeration

Enumeration

christine soriano · 14問 · 1年前

Enumeration

Enumeration

14問 • 1年前

christine soriano

Incident report content example

Incident report content example

christine soriano · 9問 · 1年前

Incident report content example

Incident report content example

9問 • 1年前

christine soriano

Type of incident

Type of incident

christine soriano · 6問 · 1年前

Type of incident

Type of incident

6問 • 1年前

christine soriano

The importance of incident reporting in the workplace

The importance of incident reporting in the workplace

christine soriano · 7問 · 1年前

The importance of incident reporting in the workplace

The importance of incident reporting in the workplace

7問 • 1年前

christine soriano

Theoretical perspectives

Theoretical perspectives

christine soriano · 6問 · 1年前

Theoretical perspectives

Theoretical perspectives

6問 • 1年前

christine soriano

Crisis committee

Crisis committee

christine soriano · 5問 · 1年前

Crisis committee

Crisis committee

5問 • 1年前

christine soriano

Crisis planning and implementation process

Crisis planning and implementation process

christine soriano · 6問 · 1年前

Crisis planning and implementation process

Crisis planning and implementation process

6問 • 1年前

christine soriano

Departments

Departments

christine soriano · 8問 · 1年前

Departments

Departments

8問 • 1年前

christine soriano

thcrisis chapt 8

thcrisis chapt 8

christine soriano · 6問 · 1年前

thcrisis chapt 8

thcrisis chapt 8

6問 • 1年前

christine soriano

thcrisis chapt 7

thcrisis chapt 7

christine soriano · 13問 · 1年前

thcrisis chapt 7

thcrisis chapt 7

13問 • 1年前

christine soriano

thcrisis chapt 6

thcrisis chapt 6

christine soriano · 14問 · 1年前

thcrisis chapt 6

thcrisis chapt 6

14問 • 1年前

christine soriano

thcrisis chapt 5

thcrisis chapt 5

christine soriano · 13問 · 1年前

thcrisis chapt 5

thcrisis chapt 5

13問 • 1年前

christine soriano

問題一覧

1

Service culture begins when employees understand the importance of excellent service.

recognition of service value

2

Both external customers and internal employees receive excellent service. Organizations must focus on the well-being of their employees, who are crucial to service delivery.

service for all customers

3

Providing excellent service becomes a natural, ingrained standard. This standard unifies employees' attitudes, behaviors, and dedication to customer service.

ingrained standard

4

resist external ideas and protect proprietary knowledge.

closed cultures

5

encourage learning, growth, and responsiveness to customer demands.

open cultures

6

Continuous learning and adaptation shape organizational culture. The external environment influences and is influenced by the established culture.

cultural evolution

7

Establish a brand vision aligned with excellent customer service. Encourage a culture of empowerment, like the Ritz-Carlton's service excellence.

define vision

8

Create a compelling company history to instill a sense of belonging and understanding among employees.

develop company story

9

Prioritize attitude over skills during hiring. Involve team members in the recruitment process for better fit and collaboration.

hire the right employees

10

Maintain open communication with employees to foster a sense of teamwork. Encourage feedback and suggestions from both employees and customers through various channels.

communication transparency

11

Empower employees to resolve customer issues independently. Provide appropriate training and support to build a culture of problem-solving.

employee empowerment

12

Recognize and reward employees who exceed expectations in customer service. Use incentives to motivate staff to achieve service excellence.

employee rewards

13

Ensure an organizational structure that fosters collaboration and empowerment. Encourage ideas and solutions from all levels of the organization.

organization structure

14

Recognize and address potential issues within the organization. Evaluate both individual and systemic factors contributing to problems.

identifying and addressing problems

15

Foster a culture of continuous learning and improvement. Provide opportunities for training, mentoring, and skill development to enhance service culture and employee engagement.

lifelong learning