問題一覧
1
The hospitality industry includes different types of places, from small family-owned hotels to big chain hotels and luxury resorts.
It is a varied and complex field with a welcoming approach.
The industry has many facilities like conference rooms, bars, restaurants, casinos, gyms, pools, business centers, and ballrooms.
These places serve different people who come and go and are used for many purposes.
overview of the hospitality industry
2
There are about 53,000 hotels in the US.
More than 15 million people work in the hospitality industry in the US.
Well-trained and alert staff can help spot and report suspicious activities that might suggest terrorism.
size and workforce
3
People in charge of security should work on making security better.
Better security protects employees, guests, and property from terrorism.
Some activities that look suspicious might be legal, so it's important to have facts before assuming anything illegal.
Seeing several suspicious behaviors together, especially if they promote violence, might be a reason to report them.
improving security
4
Being watchful and ready is important in high-risk places like hotels.
Hotels often host VIPs, celebrities, and important people, making their security a priority.
Keeping these people safe needs careful planning, ongoing staff training, and a strong security mindset.
By promoting security awareness, hotels can improve how they manage crises and handle different situations, from daily issues to potential terrorist threats.
handling crises and vip security
5
The best way to keep things secure is by having well-trained staff. Training should focus on the importance of security, spotting threats, and knowing how to respond in emergencies. Encourage staff to report anything unusual, and reward them for it. Hotels are hard to secure due to their size, so having alert staff is key. Since people tend to forget after one training, regular refreshers are necessary. Staff should also learn about how terrorists plan, which helps them recognize suspicious behavior.
effective staff training for crowd and crisis management
6
Report anyone trying to access restricted areas or avoid security.
be alert
7
Report unusual interest in hotel operations, like staff routines, security cameras, and nearby important sites.
pay attention
8
Report unattended luggage, packages, or vehicles near the facility
stay vigilant
9
At the registration desk, it's crucial to spot signs of suspicious behavior, even if they seem harmless alone. When combined, these signs could hint at planning something harmful. Keep security in mind by being responsive to customers and following protocols, especially for ID, room cards, or tickets
monitoring suspicious activities at the registration desk
10
When interacting with guests and visitors, be on the lookout for unusual behavior or requests, especially regarding security procedures, alternative exits, the building's layout, or attempts to bypass hotel rules
concierge
11
In managing crowds and crises, it's crucial to be vigilant about suspicious activities related to vehicles in restricted parking areas.
valet/transportation services
12
When staff go about their daily tasks, they might notice certain behaviors, activities, or items that raise suspicion, particularly related to weapons or materials that could be used to make them
maintenance, housekeeping, and room service staff
13
Hotel security needs to cover all parts of the property, including ballrooms, convention halls, gyms, offices, restaurants, pools, casinos, parking garages, loading docks, and entertainment venues. It should also extend to nearby areas. Special events increase challenges and can make certain spots more vulnerable during emergencies
surrounding areas
14
To keep everyone safe in hotels, both human vigilance and technology are important
use of technology
15
Stay alert to spot any suspicious activity, such as potential terrorist threats
staff and guest alertness
16
Long-established for general surveillance, now have advanced features:
cctv cameras
17
Detect unattended bags. Recognize pre-registered guests and employees. Monitor restricted areas.
technological tools
18
Technology isn't enough on its own. Even the best systems can sometimes be bypassed by determined individuals.
Combining human alertness with technological tools is essential for effective crowd and crisis management in hotels.
limitations of technology
tewriting chapt 5-7
tewriting chapt 5-7
christine soriano · 27問 · 1年前tewriting chapt 5-7
tewriting chapt 5-7
27問 • 1年前Enumeration
Enumeration
christine soriano · 14問 · 1年前Enumeration
Enumeration
14問 • 1年前Incident report content example
Incident report content example
christine soriano · 9問 · 1年前Incident report content example
Incident report content example
9問 • 1年前Type of incident
Type of incident
christine soriano · 6問 · 1年前Type of incident
Type of incident
6問 • 1年前The importance of incident reporting in the workplace
The importance of incident reporting in the workplace
christine soriano · 7問 · 1年前The importance of incident reporting in the workplace
The importance of incident reporting in the workplace
7問 • 1年前Theoretical perspectives
Theoretical perspectives
christine soriano · 6問 · 1年前Theoretical perspectives
Theoretical perspectives
6問 • 1年前Crisis committee
Crisis committee
christine soriano · 5問 · 1年前Crisis committee
Crisis committee
5問 • 1年前Crisis planning and implementation process
Crisis planning and implementation process
christine soriano · 6問 · 1年前Crisis planning and implementation process
Crisis planning and implementation process
6問 • 1年前Departments
Departments
christine soriano · 8問 · 1年前Departments
Departments
8問 • 1年前thcrisis chapt 8
thcrisis chapt 8
christine soriano · 6問 · 1年前thcrisis chapt 8
thcrisis chapt 8
6問 • 1年前thcrisis chapt 7
thcrisis chapt 7
christine soriano · 13問 · 1年前thcrisis chapt 7
thcrisis chapt 7
13問 • 1年前thcrisis chapt 6
thcrisis chapt 6
christine soriano · 14問 · 1年前thcrisis chapt 6
thcrisis chapt 6
14問 • 1年前thcrisis chapt 5
thcrisis chapt 5
christine soriano · 13問 · 1年前thcrisis chapt 5
thcrisis chapt 5
13問 • 1年前問題一覧
1
The hospitality industry includes different types of places, from small family-owned hotels to big chain hotels and luxury resorts.
It is a varied and complex field with a welcoming approach.
The industry has many facilities like conference rooms, bars, restaurants, casinos, gyms, pools, business centers, and ballrooms.
These places serve different people who come and go and are used for many purposes.
overview of the hospitality industry
2
There are about 53,000 hotels in the US.
More than 15 million people work in the hospitality industry in the US.
Well-trained and alert staff can help spot and report suspicious activities that might suggest terrorism.
size and workforce
3
People in charge of security should work on making security better.
Better security protects employees, guests, and property from terrorism.
Some activities that look suspicious might be legal, so it's important to have facts before assuming anything illegal.
Seeing several suspicious behaviors together, especially if they promote violence, might be a reason to report them.
improving security
4
Being watchful and ready is important in high-risk places like hotels.
Hotels often host VIPs, celebrities, and important people, making their security a priority.
Keeping these people safe needs careful planning, ongoing staff training, and a strong security mindset.
By promoting security awareness, hotels can improve how they manage crises and handle different situations, from daily issues to potential terrorist threats.
handling crises and vip security
5
The best way to keep things secure is by having well-trained staff. Training should focus on the importance of security, spotting threats, and knowing how to respond in emergencies. Encourage staff to report anything unusual, and reward them for it. Hotels are hard to secure due to their size, so having alert staff is key. Since people tend to forget after one training, regular refreshers are necessary. Staff should also learn about how terrorists plan, which helps them recognize suspicious behavior.
effective staff training for crowd and crisis management
6
Report anyone trying to access restricted areas or avoid security.
be alert
7
Report unusual interest in hotel operations, like staff routines, security cameras, and nearby important sites.
pay attention
8
Report unattended luggage, packages, or vehicles near the facility
stay vigilant
9
At the registration desk, it's crucial to spot signs of suspicious behavior, even if they seem harmless alone. When combined, these signs could hint at planning something harmful. Keep security in mind by being responsive to customers and following protocols, especially for ID, room cards, or tickets
monitoring suspicious activities at the registration desk
10
When interacting with guests and visitors, be on the lookout for unusual behavior or requests, especially regarding security procedures, alternative exits, the building's layout, or attempts to bypass hotel rules
concierge
11
In managing crowds and crises, it's crucial to be vigilant about suspicious activities related to vehicles in restricted parking areas.
valet/transportation services
12
When staff go about their daily tasks, they might notice certain behaviors, activities, or items that raise suspicion, particularly related to weapons or materials that could be used to make them
maintenance, housekeeping, and room service staff
13
Hotel security needs to cover all parts of the property, including ballrooms, convention halls, gyms, offices, restaurants, pools, casinos, parking garages, loading docks, and entertainment venues. It should also extend to nearby areas. Special events increase challenges and can make certain spots more vulnerable during emergencies
surrounding areas
14
To keep everyone safe in hotels, both human vigilance and technology are important
use of technology
15
Stay alert to spot any suspicious activity, such as potential terrorist threats
staff and guest alertness
16
Long-established for general surveillance, now have advanced features:
cctv cameras
17
Detect unattended bags. Recognize pre-registered guests and employees. Monitor restricted areas.
technological tools
18
Technology isn't enough on its own. Even the best systems can sometimes be bypassed by determined individuals.
Combining human alertness with technological tools is essential for effective crowd and crisis management in hotels.
limitations of technology