5 star hotels located in urban center and resorts, offer full service

ensuring this with high standard, environmental management, health and sanitation, more critical, safety and security.

2.: late meetings and late flights may require a later departure, most will arrange a late check out (till about 13:00-14:00) upon request. If not requested in advance, guest may have to pay another night stay. It won't make them happy, so warn them ask in advance.

: rate categories indicate the amounts of money hotels charge for a room and the various discounts available within the initially quoted price.

Different sections of Airport terminals

hold status of reservation either by a cash deposit or credit card number. Cash deposit or credit card number given by the client so that the hotel will guarantee to keep the room available after the normal check-in deadline.

These includes bedroom and living room with limited kitchen facilities (microwave, coffee maker, small ref and Bar.

Focus on the customer, and pay attention to:

: a set of rooms set aside for groups of ten or more people and negotiated at a special price.

a percentage of the accommodation price that is paid to travel agent for selling the accommodation. For examples, some hotels offer the agency 10% of the room rate.

require high physical abilities adventure

government-imposed taxed added to price and commo in any countries.

: written acknowledgement of reservation often indicated by a number or a code.

4.: parents who are careful about children using the TV remote control may suddenly find themselves paying for excessive movie charges upon check-out.

minimal physical activities adventure

group of a rooms or meeting space usually reserved through travel agents or wholesalers. These are held with a deposit.

Upscale (first-class) properties catering to corporate clients meeting.

___pump boat or lantsa

water based vessel design to carry passenger and land-based transportation vehicles

similar to airline frequent flyer programs, guests accumulate points for using hotel services. These points are redeemed for upgrades, discounts and complimentary services and they often link to specific airline programmes.

Provide only basic sleeping rooms and minimal food service outlet such as breakfast buffet and coffee and non-alcoholic vending machines

sometimes referred to as upper class, or premier service, it is the highest class of service on the aircraft

Properties are generally smaller and cater to people travelling by Car, (motor hotel =***)

a portion of the lobby set aside for receiving luggage and distributing it to the rooms.

: a supplier who sells packages through travel agents.

: a hotel not affiliated with any chain or groups.

4 classification of Attraction Natural Attractions (also known as AONB-

inclusive packages offered by hotels for meals plus sleeping room.

Private Sectors

this is travel agents that has only one branch and it is not associated with any other travel agency stores or companies. this are commonly found in small towns and villages.

Classifications of Hotels

one overnight stay per person per room, ie, two persons on one room for one night two room nights. 22 Upgrade: to move up to higher standard of accommodation at little or no cost

The 5 A’s Essential to a Successful Destination

Types of Customers

rate for employee within travel industry, including those of airlines, hotels, agencies, tour operators, wholesale packager.

may also be known as price tiers. This distinguishes the type of customer market targeted by the hotel. For example: luxury, corporate or budget

CLASS

rates negotiated with wholesalers who book large volume of business.

2-3 star hotel, can be found in any geographic, sometimes referred to as Tourist Hotel

____customers who may want to travel, using their disposable income to buy other products and services.

specific negotiated rate between a specific government agency and the hotel.

___smaller yet high speed ferries that carry passenger only

sending the guest to another property when the hotel is fully occupied

7.: many cities, regions and countries add on sales or occupancy taxes to the bill.

6.: in room dining almost always has a percentage added to the bill for the service. While it is certainly more convenient, it can increase your client's hotel bill.

Sales and Payments Terms

Food and Beverage

this is full, standard, non-discounted rate

discounted or complementary tours are offered to travel agents or wholesalers to introduce them to a destination or product. Individual or groups of suppliers sponsor them (also known as 'Fam Trips").

call centre for hotel companies.

money sent to hold the reservation for a specific amount of time.

2 RATES

ACCOMMODATION SECTOR

this are establishments that accommodate tourist who are in search of rest, relaxation and recreation,

4 Transportation

what are the 2 listening techniques

Designed for corporate travelers who are on long term assignment and desire more home like accommodations

3: many travelers check into their rooms, tired and hungry. They see the mini bar stocked stock with enticing sweets and beverages and without realizing it consume a very expensive snack. These attractive items are priced sometimes at double or triple than what they would cost downstairs in the gift shop or outside of the hotel.

Extra Costs

Information about the reaction to a product, a person’s performance of task which is use as basis of improvement.

the rate charged daily for a hotel room.  

These are resort offering health, physical fitness, nutritional, advise or just plain pampering.

a complex of runways and buildings for the takeoff, landing, and maintenance of civil aircraft, with facilities for passengers.

Transportation of land transport

Most common problem we can encounter are from these transactions:

negotiated rates based on volume.

A ____is a document that gives a passenger permission to board the plane. It contains information about flight times, boarding times, and seat assignments for that flight

from the agent's perspective, the rate charged per person. May be charged as single or double (e.g. single occupancy, double occupancy, etc.) from the hotel's perspective, occupancy means the number of guests the hotel is accommodating on the given night (e.g. 80% occupancy of a 400 room hotel would be 320 rooms sold)

Smaller independent non-branded hotels

: an additional commission paid by the supplier as sales incentive (see commission).

___were used to hold meetings, seminars and conferences especially when participants are flying in from different locations.

rates offered to military personnel

Rate Classification

The term ___referred to the practice of providing people a positive, helpful experience BEFORE, DURING and AFTER buying the product or service

3 different types of travel agents

– rate generally offered when the Hotel is not full.

this is travel agents that have several branches. These are usually mid-sized companies. They are often regional

Factors affecting Room Rate

Classes of Services

often called superior or first class hotel, consist of 4 – 5 star hotels and cater business travelers

small complimentary items given to guests in the room

the practice of booking more than the hotel's capacity of rooms by a hotel in anticipation of cancellation or no-shows.

– this is the 2nd to the most expensive, offer similar features but not quite the same luxury, as first class

___cruise lines or large ships for long-distance sea travel with wide range of service facilities

this is travel agents which has a chain of branches. They are typically large organisations with a strong high street presence.**** did have a monopoly of the market for many years.

1 to 2 star hotel, offer clean and comfortable place to sleep with limited service.