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1
An industry that offers services to us that go beyond our basic needs and generally require extra income to purchase - _____
hospitality
2
Activities of a person traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes. (UNWTO) – ______
tourism
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Tourism impacts can be grouped into three main categories:
Economic Social Environmental
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Scope of Hospitality Industry
Accommodation and lodging Recreation and entertainment Travel services Food and beverage services Conventions and event Clubs CRAFT
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________ - it is an establishment that provides lodging paid on a short-term basis.
HOTEL
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Key Variables in classifying Hotels:
TYPE OF HOTEL SIZE AND COMPLEXITY LOCATION SERVICE LEVEL MARKET SEGMENTATION
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________– it is determined primarily by how it will function and what amenities will be included within the property.
TYPE OF HOTEL
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_________ - A hotel can be classified by the number of guest rooms it has, ranging from a small boutique hotel to a large resort hotel. the hotel is determined by the volume and number of additional revenue generating functions such as the square feet of available conference space, number of F&B operations, additional services and amenities like pools, fitness centers, etc.
SIZE AND COMPLEXITY
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________ – hotel can determine the type of guest served.
LOCATION
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_________ – it is a key variable, ranging from an inexpensive budget or economy hotel to upscale and luxury hotels
SERVICE LEVEL
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________ - Hotels adapt and diversify depending on the markets they desire and need to drive occupancy levels and generate revenues.
MARKET SEGMENTATION
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General Categories of Hotel:
FOCUSED OR SELECT SERVICE EXTENDED STAY ECONOMY AND LIMITED SERVICE TIMESHARE AND DESTINATION CLUBS CONFERENCE AND RESORT HOTEL HISTORIC INNS AND BOUTIQUE HOTELS UPSCALE LUXURY FULL SERVICE
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______ – it offers luxury amenities, full-service accommodations, on-site full-service restaurant(s), and the highest level of personalized and professional service
UPSCALE LUXURY
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_______ - often contain upscale full-service facilities with a large volume of full-service accommodations, on-site full-service restaurant(s), and a variety of on-site amenities such as swimming pools, a health club, children’s activities, ballrooms, on-site conference facilities, and other amenities
FULL SERVICE
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_________ these are smaller independent non-branded hotels that often contain upscale facilities of varying size in unique or intimate settings with full-service accommodations
HISTORIC INNS AND BOUTIQUE HOTELS –
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________ Small to medium-sized hotel establishments that offer a limited amount of on-site amenities that only cater and market to a specific demographic of travelers, such as the single business traveler
FOCUSED OR SELECT SERVICE -
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_______Small to medium-sized hotel establishment that offer a very limited amount of on-site amenities and often only offer basic accommodations with little to no services.
ECONOMY AND LIMITED SERVICE
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-________ Small to medium-sized hotels that offer longer term full-service accommodations compared to a traditional hotel
EXTENDED STAY
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Form of property ownership also referred to as a vacation ownership involving the purchase and ownership of an individual unit of accommodation for seasonal usage during a specified period of time.
TIMESHARE AND DESTINATION CLUBS
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_______ - Hotels which often contain full-sized luxury facilities with full-service accommodations and amenities
CONFERENCE AND RESORT HOTEL
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Unique and Specialty Hotels:
ECO HOTELS APARTMENT HOTEL MOTEL BUNKER HOTELS CAVE HOTELS CAPSULE HOTELS CLIFF HOTELS RAILWAY HOTELS TRANSIT HOTELS UNDERWATER HOTELS CB MARC CUTE
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______ - an environmentally responsible lodging that follows the practices of green living and has made important environmental improvements to its structure in order to minimize its impact on the environment.
ECO HOTELS
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_______ (also residential hotel) is a serviced apartment complex that uses a hotel-style booking system
APARTMENT HOTEL -
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_______– it is a hotel designed for motorists and usually has a parking area for motor vehicles
MOTEL
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________A former nuclear bunkers transformed into hotels
BUNKER HOTELS -
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_________- Notable for being built into natural cave formations, some with rooms underground
CAVE HOTELS
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_______ Type of economical hotel first introduced in Japan
CAPSULE HOTELS -
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_______ - Hotels that offer unobstructed panoramic views and a great sense of privacy without the feeling of total isolation
CLIFF HOTELS
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________- Expanding railway companies build grand hotels at their terminals
RAILWAY HOTELS
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________- A short stay hotel typically used at international airports where passengers can stay while waiting to change airplanes
TRANSIT HOTELS
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_______ Some hotels have accommodation underwater
UNDERWATER HOTELS -
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It is a broad category of fields within the service industry that includes lodging, event planning, theme parks, transportation, cruise line, and other fields within the tourism industry
hospitality
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it has been defined as services that cater to the customer’s needs.
hospitality