a complex of runways and buildings for the takeoff, landing, and maintenance of civil aircraft, with facilities for passengers.

___smaller yet high speed ferries that carry passenger only

negotiated rates based on volume.

The 5 A’s Essential to a Successful Destination

____customers who may want to travel, using their disposable income to buy other products and services.

7: a menu in which each item is priced and charged separately

Information about the reaction to a product, a person’s performance of task which is use as basis of improvement.

Upscale (first-class) properties catering to corporate clients meeting.

this is full, standard, non-discounted rate

Check-in Counters - "

When customers come to you they bring certain ____that the service provider

rates typically offered the business traveler ranging from 20-30% off rack rate.

3.: a regular-sleeping room. This type of room would offer the best location, the best view, and highest level of comfort, furnishings, amenities and décor. Bedding usually includes a queen - size or king size bed.

Properties are generally smaller and cater to people travelling by Car, (motor hotel =***)

Classifications of Hotels

Different sections of Airport terminals

5.: a bed that folds into the wall when not use.

this is travel agents that has only one branch and it is not associated with any other travel agency stores or companies. this are commonly found in small towns and villages.

– rate generally offered when the Hotel is not full.

2.: room may be located on the lower floors, may have view, may include double, queen size or king size bed.

this are establishments that accommodate tourist who are in search of rest, relaxation and recreation,

rates negotiated with wholesalers who book large volume of business.

ensuring this with high standard, environmental management, health and sanitation, more critical, safety and security.

3 different types of travel agents

rates offered to military personnel

accommodation sector

sometimes referred to as upper class, or premier service, it is the highest class of service on the aircraft

3 different types of travel agents

4. breakfast only included.

5 star hotels located in urban center and resorts, offer full service

Smaller independent non-branded hotels

Types of Customers

bedding is stored out of sight during daytime and rolled out on the floor for sleeping. -

regular size sleeping rooms. The bedding might consists one or two double beds, don't count on a view. This room may be next to the elevator and/or the ice machine.

Private Sectors

1.: a bed designed for one person

These are resort offering health, physical fitness, nutritional, advise or just plain pampering.

Bedding Types

1 to 2 star hotel, offer clean and comfortable place to sleep with limited service.

includes two full meals per day. Also referred to as 'half Board'.

-beds are off the floor and visible all the time.

2. system of payment upon departure from the hotel. Also, "***/the designated hour at which hotel expect guests to vacate rooms. -

Meal Plans

– this is the 2nd to the most expensive, offer similar features but not quite the same luxury, as first class

___cruise lines or large ships for long-distance sea travel with wide range of service facilities

Designed for corporate travelers who are on long term assignment and desire more home like accommodations

4.: consist of two or more rooms, typically a living and sleeping room. A suite may have more than one bedroom or extra rooms such as kitchenette or conference room.

Provide only basic sleeping rooms and minimal food service outlet such as breakfast buffet and coffee and non-alcoholic vending machines

1.: system of registration upon arrival at a hotel. Also," ***" The designated hour in which hotels receive guests into room.

this is travel agents that has only one branch and it is not associated with any other travel agency stores or companies. this are commonly found in small towns and villages.

2 RATES

the rate charged daily for a hotel room.  

this is travel agents that have several branches. These are usually mid-sized companies. They are often regional

this is travel agents which has a chain of branches. They are typically large organisations with a strong high street presence.**** did have a monopoly of the market for many years.

rate for employee within travel industry, including those of airlines, hotels, agencies, tour operators, wholesale packager.

Classes of Services

Room Types

3.: an extra large double bed (smaller than the king).

2.: a bed designed for two people.

8.: a fixed price meal offered daily.

5. includes coffee, tea and juices, toast, roll and pastry, and perhaps fruit.

2-3 star hotel, can be found in any geographic, sometimes referred to as Tourist Hotel

6.: full breakfast of cereal, bacon, sausages, eggs, toast, juice, tea, and coffee.

The 5 A’s Essential to a Successful Destination

what are the 2 listening techniques

These includes bedroom and living room with limited kitchen facilities (microwave, coffee maker, small ref and Bar.

4 Transportation

___pump boat or lantsa

specific negotiated rate between a specific government agency and the hotel.

this is customer who have to travel and time is of the essence – they want efficient and effective attention to their needs. Known as corporate account paid all the expenses by their company.

4.: largest size double bed (larger than the queen)

includes three meals a day. this are rarely used anymore but may be offered in certain resorts or packages. Also referred to as 'full-board'.

– most seat in aircraft are located in this class.

5.: room usually reserved for overflow or emergency situation and often has distinct drawbacks. It may have undersize or twin bedding, be exceptionally small or be in undesirable locations.

A ____is a document that gives a passenger permission to board the plane. It contains information about flight times, boarding times, and seat assignments for that flight

water based vessel design to carry passenger and land-based transportation vehicles

___were used to hold meetings, seminars and conferences especially when participants are flying in from different locations.

no meals included

Rate Classification

–rates fluctuate due to season, advance payment, deposits, individual property agreement.

often called superior or first class hotel, consist of 4 – 5 star hotels and cater business travelers