EXAM TOM

F - Robles, Jorelyn · 25問 · 1年前

通報

問題一覧

– most seat in aircraft are located in this class.

ECONOMY CLASS

– this is the 2nd to the most expensive, offer similar features but not quite the same luxury, as first class

BUSINESS CLASS

sometimes referred to as upper class, or premier service, it is the highest class of service on the aircraft

FIRST CLASS

Classes of Services

FIRST CLASS BUSINESS CLASS ECONOMY CLASS

3 different types of travel agents

*Multiple travel agents *Miniple travel agents *Independent travel agents

this is travel agents that has only one branch and it is not associated with any other travel agency stores or companies. this are commonly found in small towns and villages.

Independent travel agents

this is travel agents that have several branches. These are usually mid-sized companies. They are often regional

Miniple travel agents

this is travel agents which has a chain of branches. They are typically large organisations with a strong high street presence.**** did have a monopoly of the market for many years.

Multiple travel agents -

this is travel agents that has only one branch and it is not associated with any other travel agency stores or companies. this are commonly found in small towns and villages.

Independent travel agents

Types of Customers

- Leisure Travelers - Business Travelers

3 different types of travel agents

*Multiple travel agents *Miniple travel agents *Independent travel agents

____customers who may want to travel, using their disposable income to buy other products and services.

Leisure Travelers

this is customer who have to travel and time is of the essence – they want efficient and effective attention to their needs. Known as corporate account paid all the expenses by their company.

Business Travelers –

2 RATES

*Room rate *Rack Rate

the rate charged daily for a hotel room.

- Room rate

this is full, standard, non-discounted rate

Rack Rate

Classifications of Hotels

LUXURY HOTEL UPSCALE HOTEL MID-RANGE HOTEL BUDGET/ECONOMY HOTEL

5 star hotels located in urban center and resorts, offer full service

LUXURY HOTEL

often called superior or first class hotel, consist of 4 – 5 star hotels and cater business travelers

UPSCALE HOTEL

2-3 star hotel, can be found in any geographic, sometimes referred to as Tourist Hotel

MID-RANGE HOTEL

1 to 2 star hotel, offer clean and comfortable place to sleep with limited service.

BUDGET/ECONOMY HOTEL

Rate Classification

*Corporate Rate *Consortium Rate *Government Rate *Industry Rate Military Rates *Resorts Rates *Package Rates 8 Promotional Rates

– rate generally offered when the Hotel is not full.

Promotional Rates

rates negotiated with wholesalers who book large volume of business.

Package Rates

rates offered to military personnel

Military Rates

–rates fluctuate due to season, advance payment, deposits, individual property agreement.

Resorts Rates

rate for employee within travel industry, including those of airlines, hotels, agencies, tour operators, wholesale packager.

Industry Rate

specific negotiated rate between a specific government agency and the hotel.

Government Rate

negotiated rates based on volume.

Consortium Rate

rates typically offered the business traveler ranging from 20-30% off rack rate.

Corporate Rate

1.: system of registration upon arrival at a hotel. Also," ***" The designated hour in which hotels receive guests into room.

- Check-in

2. system of payment upon departure from the hotel. Also, "***/the designated hour at which hotel expect guests to vacate rooms. -

Check-out:

Different sections of Airport terminals

* boarding gates * pre-departure security check * departure area/lounge * transit areas * arrival area * baggage claim carousel area

Meal Plans

Modified American plan (MAP): 2. American plan (AP): European plan (EP): English breakfast Continental breakfast (CB): : Bed and breakfast (B&B): 7. A la carte: 8. Table d' hote:

includes two full meals per day. Also referred to as 'half Board'.

Modified American plan (MAP

includes three meals a day. this are rarely used anymore but may be offered in certain resorts or packages. Also referred to as 'full-board'.

American plan (AP

no meals included

European plan (EP)

6.: full breakfast of cereal, bacon, sausages, eggs, toast, juice, tea, and coffee.

- English breakfast

5. includes coffee, tea and juices, toast, roll and pastry, and perhaps fruit.

- Continental breakfast (CB):

4. breakfast only included.

- Bed and breakfast (B&B):

7: a menu in which each item is priced and charged separately

- . A la carte

8.: a fixed price meal offered daily.

- Table d' hote

A ____is a document that gives a passenger permission to board the plane. It contains information about flight times, boarding times, and seat assignments for that flight

boarding pass

a complex of runways and buildings for the takeoff, landing, and maintenance of civil aircraft, with facilities for passengers.

AIRPORT

what are the 2 listening techniques

Non verbal and Verbal

When customers come to you they bring certain ____that the service provider

“hopes and expectations”

Check-in Counters - "

checking of E-ticket - documents and luggage checking - issuance of 'boarding card" or "boarding pass

4 Transportation

*Airlines *Ferries *Land transport *Car rentals

___pump boat or lantsa

Bangkas

water based vessel design to carry passenger and land-based transportation vehicles

ROROs

___smaller yet high speed ferries that carry passenger only

Fast Crafts

___cruise lines or large ships for long-distance sea travel with wide range of service facilities

Passenger lines

___were used to hold meetings, seminars and conferences especially when participants are flying in from different locations.

Airport hotels

These includes bedroom and living room with limited kitchen facilities (microwave, coffee maker, small ref and Bar.

All Suites Hotels

Smaller independent non-branded hotels

Boutique Hotels

Upscale (first-class) properties catering to corporate clients meeting.

Conference Centre

Designed for corporate travelers who are on long term assignment and desire more home like accommodations

Extended Stays

Provide only basic sleeping rooms and minimal food service outlet such as breakfast buffet and coffee and non-alcoholic vending machines

Limited Service

Properties are generally smaller and cater to people travelling by Car, (motor hotel =***)

Motels

this are establishments that accommodate tourist who are in search of rest, relaxation and recreation,

resorts

These are resort offering health, physical fitness, nutritional, advise or just plain pampering.

Spa

Information about the reaction to a product, a person’s performance of task which is use as basis of improvement.

FEEDBACK

accommodation sector

airport hotel all suites hotel boutique hotel conference centre extended stays limited service motels spa resorts

ensuring this with high standard, environmental management, health and sanitation, more critical, safety and security.

Infrastructure

The 5 A’s Essential to a Successful Destination

*Accommodations *Accessibility *Activities *Amenities *Attractions

Private Sectors

*Transportation *Accommodations *Attractions *Adventures and Recreation *Food and Beverages *Ancillary Services

The 5 A’s Essential to a Successful Destination

*Accommodations *Accessibility *Activities *Amenities *Attractions

Room Types

1. Standard: 2. Superior: 3. De Luxe 4. Suite: 5. Minimum:

regular size sleeping rooms. The bedding might consists one or two double beds, don't count on a view. This room may be next to the elevator and/or the ice machine.

- Standard

2.: room may be located on the lower floors, may have view, may include double, queen size or king size bed.

- Superior

3.: a regular-sleeping room. This type of room would offer the best location, the best view, and highest level of comfort, furnishings, amenities and décor. Bedding usually includes a queen - size or king size bed.

- De Luxe

4.: consist of two or more rooms, typically a living and sleeping room. A suite may have more than one bedroom or extra rooms such as kitchenette or conference room.

- Suite

5.: room usually reserved for overflow or emergency situation and often has distinct drawbacks. It may have undersize or twin bedding, be exceptionally small or be in undesirable locations.

- Minimum

1.: a bed designed for one person

Single

-beds are off the floor and visible all the time.

Western style

Bedding Types

1. Single: 2. Double: 3. Queen: 4. King: 5. Murphy: japanese style western style

5.: a bed that folds into the wall when not use.

Murphy

4.: largest size double bed (larger than the queen)

King

3.: an extra large double bed (smaller than the king).

Queen

2.: a bed designed for two people.

Double

bedding is stored out of sight during daytime and rolled out on the floor for sleeping. -

Japanese style

mix festival

mix festival

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Mix destination

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REGION 1 ILOCOS REGION

REGION 1 ILOCOS REGION

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ILOCOS NORTE (LAOAG CITY)

ILOCOS NORTE (LAOAG CITY)

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ILOCOS SUR (VIGAN CITY)

ILOCOS SUR (VIGAN CITY)

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LA UNION (SAN FERNANDO CITY)

LA UNION (SAN FERNANDO CITY)

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TOUR AND TRAVEL

TOUR AND TRAVEL

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Tour and travel eks

Tour and travel eks

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PANGASIINAN (LINGAYEN)

PANGASIINAN (LINGAYEN)

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mix

mix

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mamamo

mamamo

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abbreviation

abbreviation

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mix

mix

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mix destination

mix destination

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NORTH AMERICA

NORTH AMERICA

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COUNTRY: CANADA

COUNTRY: CANADA

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COUNTRY: USA

COUNTRY: USA

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SOUTH AMERICA

SOUTH AMERICA

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COUNTRY: ARGENTINA

COUNTRY: ARGENTINA

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COUNTRY: BRAZIL

COUNTRY: BRAZIL

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COUNTRY: CHILE

COUNTRY: CHILE

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Tour and travel second

Tour and travel second

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COUNTRY: ECUADOR

COUNTRY: ECUADOR

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COUNTRY: PERU

COUNTRY: PERU

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COUNTRY: VENEZUELA

COUNTRY: VENEZUELA

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additional

additional

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PE QUIZ

PE QUIZ

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NEW FLAG

NEW FLAG

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ggc

ggc

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PURPOSIVE COMMUNICATION - E

PURPOSIVE COMMUNICATION - E

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INTRO TO MICE - 2

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INTRO TO MICE - E

INTRO TO MICE - E

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HOSPITALITY AND TOURISM BUSINESS - E

HOSPITALITY AND TOURISM BUSINESS - E

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DESTINATION MANAGEMENT

DESTINATION MANAGEMENT

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DESTINATION MANAGEMENT - 2

DESTINATION MANAGEMENT - 2

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FOOD AND BEV

FOOD AND BEV

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SUSTAINABLE TOURISM

SUSTAINABLE TOURISM

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Sustainable

Sustainable

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sustainable part 2

sustainable part 2

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F&B

F&B

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art app

art app

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DMM

DMM

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intro to mice

intro to mice

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purposive communication

purposive communication

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hospitality and tourism business

hospitality and tourism business

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jvh

jvh

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tourism and hospitality business

tourism and hospitality business

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business 2nd

business 2nd

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dmm

dmm

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sustainable tourism

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business

business

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TOURISM POLICY

TOURISM POLICY

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mock interview

mock interview

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QUIZ #1

QUIZ #1

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NAMES

NAMES

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FOREIGN LANGUAGE

FOREIGN LANGUAGE

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