EXAM TOM

81問 • 1年前

F - Robles, Jorelyn

通報

問題一覧

– most seat in aircraft are located in this class.

ECONOMY CLASS

– this is the 2nd to the most expensive, offer similar features but not quite the same luxury, as first class

BUSINESS CLASS

sometimes referred to as upper class, or premier service, it is the highest class of service on the aircraft

FIRST CLASS

Classes of Services

FIRST CLASS BUSINESS CLASS ECONOMY CLASS

3 different types of travel agents

*Multiple travel agents *Miniple travel agents *Independent travel agents

this is travel agents that has only one branch and it is not associated with any other travel agency stores or companies. this are commonly found in small towns and villages.

Independent travel agents

this is travel agents that have several branches. These are usually mid-sized companies. They are often regional

Miniple travel agents

this is travel agents which has a chain of branches. They are typically large organisations with a strong high street presence.**** did have a monopoly of the market for many years.

Multiple travel agents -

this is travel agents that has only one branch and it is not associated with any other travel agency stores or companies. this are commonly found in small towns and villages.

Independent travel agents

Types of Customers

- Leisure Travelers - Business Travelers

3 different types of travel agents

*Multiple travel agents *Miniple travel agents *Independent travel agents

____customers who may want to travel, using their disposable income to buy other products and services.

Leisure Travelers

this is customer who have to travel and time is of the essence – they want efficient and effective attention to their needs. Known as corporate account paid all the expenses by their company.

Business Travelers –

2 RATES

*Room rate *Rack Rate

the rate charged daily for a hotel room.

- Room rate

this is full, standard, non-discounted rate

Rack Rate

Classifications of Hotels

LUXURY HOTEL UPSCALE HOTEL MID-RANGE HOTEL BUDGET/ECONOMY HOTEL

5 star hotels located in urban center and resorts, offer full service

LUXURY HOTEL

often called superior or first class hotel, consist of 4 – 5 star hotels and cater business travelers

UPSCALE HOTEL

2-3 star hotel, can be found in any geographic, sometimes referred to as Tourist Hotel

MID-RANGE HOTEL

1 to 2 star hotel, offer clean and comfortable place to sleep with limited service.

BUDGET/ECONOMY HOTEL

Rate Classification

*Corporate Rate *Consortium Rate *Government Rate *Industry Rate Military Rates *Resorts Rates *Package Rates 8 Promotional Rates

– rate generally offered when the Hotel is not full.

Promotional Rates

rates negotiated with wholesalers who book large volume of business.

Package Rates

rates offered to military personnel

Military Rates

–rates fluctuate due to season, advance payment, deposits, individual property agreement.

Resorts Rates

rate for employee within travel industry, including those of airlines, hotels, agencies, tour operators, wholesale packager.

Industry Rate

specific negotiated rate between a specific government agency and the hotel.

Government Rate

negotiated rates based on volume.

Consortium Rate

rates typically offered the business traveler ranging from 20-30% off rack rate.

Corporate Rate

1.: system of registration upon arrival at a hotel. Also," ***" The designated hour in which hotels receive guests into room.

- Check-in

2. system of payment upon departure from the hotel. Also, "***/the designated hour at which hotel expect guests to vacate rooms. -

Check-out:

Different sections of Airport terminals

* boarding gates * pre-departure security check * departure area/lounge * transit areas * arrival area * baggage claim carousel area

Meal Plans

Modified American plan (MAP): 2. American plan (AP): European plan (EP): English breakfast Continental breakfast (CB): : Bed and breakfast (B&B): 7. A la carte: 8. Table d' hote:

includes two full meals per day. Also referred to as 'half Board'.

Modified American plan (MAP

includes three meals a day. this are rarely used anymore but may be offered in certain resorts or packages. Also referred to as 'full-board'.

American plan (AP

no meals included

European plan (EP)

6.: full breakfast of cereal, bacon, sausages, eggs, toast, juice, tea, and coffee.

- English breakfast

5. includes coffee, tea and juices, toast, roll and pastry, and perhaps fruit.

- Continental breakfast (CB):

4. breakfast only included.

- Bed and breakfast (B&B):

7: a menu in which each item is priced and charged separately

- . A la carte

8.: a fixed price meal offered daily.

- Table d' hote

A ____is a document that gives a passenger permission to board the plane. It contains information about flight times, boarding times, and seat assignments for that flight

boarding pass

a complex of runways and buildings for the takeoff, landing, and maintenance of civil aircraft, with facilities for passengers.

AIRPORT

what are the 2 listening techniques

Non verbal and Verbal

When customers come to you they bring certain ____that the service provider

“hopes and expectations”

Check-in Counters - "

checking of E-ticket - documents and luggage checking - issuance of 'boarding card" or "boarding pass

4 Transportation

*Airlines *Ferries *Land transport *Car rentals

___pump boat or lantsa

Bangkas

water based vessel design to carry passenger and land-based transportation vehicles

ROROs

___smaller yet high speed ferries that carry passenger only

Fast Crafts

___cruise lines or large ships for long-distance sea travel with wide range of service facilities

Passenger lines

___were used to hold meetings, seminars and conferences especially when participants are flying in from different locations.

Airport hotels

These includes bedroom and living room with limited kitchen facilities (microwave, coffee maker, small ref and Bar.

All Suites Hotels

Smaller independent non-branded hotels

Boutique Hotels

Upscale (first-class) properties catering to corporate clients meeting.

Conference Centre

Designed for corporate travelers who are on long term assignment and desire more home like accommodations

Extended Stays

Provide only basic sleeping rooms and minimal food service outlet such as breakfast buffet and coffee and non-alcoholic vending machines

Limited Service

Properties are generally smaller and cater to people travelling by Car, (motor hotel =***)

Motels

this are establishments that accommodate tourist who are in search of rest, relaxation and recreation,

resorts

These are resort offering health, physical fitness, nutritional, advise or just plain pampering.

Spa

Information about the reaction to a product, a person’s performance of task which is use as basis of improvement.

FEEDBACK

accommodation sector

airport hotel all suites hotel boutique hotel conference centre extended stays limited service motels spa resorts

ensuring this with high standard, environmental management, health and sanitation, more critical, safety and security.

Infrastructure

The 5 A’s Essential to a Successful Destination

*Accommodations *Accessibility *Activities *Amenities *Attractions

Private Sectors

*Transportation *Accommodations *Attractions *Adventures and Recreation *Food and Beverages *Ancillary Services

The 5 A’s Essential to a Successful Destination

*Accommodations *Accessibility *Activities *Amenities *Attractions

Room Types

1. Standard: 2. Superior: 3. De Luxe 4. Suite: 5. Minimum:

regular size sleeping rooms. The bedding might consists one or two double beds, don't count on a view. This room may be next to the elevator and/or the ice machine.

- Standard

2.: room may be located on the lower floors, may have view, may include double, queen size or king size bed.

- Superior

3.: a regular-sleeping room. This type of room would offer the best location, the best view, and highest level of comfort, furnishings, amenities and décor. Bedding usually includes a queen - size or king size bed.

- De Luxe

4.: consist of two or more rooms, typically a living and sleeping room. A suite may have more than one bedroom or extra rooms such as kitchenette or conference room.

- Suite

5.: room usually reserved for overflow or emergency situation and often has distinct drawbacks. It may have undersize or twin bedding, be exceptionally small or be in undesirable locations.

- Minimum

1.: a bed designed for one person

Single

-beds are off the floor and visible all the time.

Western style

Bedding Types

1. Single: 2. Double: 3. Queen: 4. King: 5. Murphy: japanese style western style

5.: a bed that folds into the wall when not use.

Murphy

4.: largest size double bed (larger than the queen)

King

3.: an extra large double bed (smaller than the king).

Queen

2.: a bed designed for two people.

Double

bedding is stored out of sight during daytime and rolled out on the floor for sleeping. -

Japanese style

mix festival

F - Robles, Jorelyn · 25問 · 1年前

mix festival

25問 • 1年前

F - Robles, Jorelyn

Mix destination

F - Robles, Jorelyn · 39問 · 1年前

Mix destination

39問 • 1年前

F - Robles, Jorelyn

REGION 1 ILOCOS REGION

F - Robles, Jorelyn · 27問 · 1年前

REGION 1 ILOCOS REGION

27問 • 1年前

F - Robles, Jorelyn

ILOCOS NORTE (LAOAG CITY)

F - Robles, Jorelyn · 25問 · 1年前

ILOCOS NORTE (LAOAG CITY)

25問 • 1年前

F - Robles, Jorelyn

ILOCOS SUR (VIGAN CITY)

F - Robles, Jorelyn · 22問 · 1年前

ILOCOS SUR (VIGAN CITY)

22問 • 1年前

F - Robles, Jorelyn

LA UNION (SAN FERNANDO CITY)

F - Robles, Jorelyn · 23問 · 1年前

LA UNION (SAN FERNANDO CITY)

23問 • 1年前

F - Robles, Jorelyn

TOUR AND TRAVEL

F - Robles, Jorelyn · 100問 · 1年前

TOUR AND TRAVEL

100問 • 1年前

F - Robles, Jorelyn

Tour and travel eks

F - Robles, Jorelyn · 15問 · 1年前

Tour and travel eks

15問 • 1年前

F - Robles, Jorelyn

PANGASIINAN (LINGAYEN)

F - Robles, Jorelyn · 20問 · 1年前

PANGASIINAN (LINGAYEN)

20問 • 1年前

F - Robles, Jorelyn

mix

F - Robles, Jorelyn · 14問 · 1年前

mix

14問 • 1年前

F - Robles, Jorelyn

mamamo

F - Robles, Jorelyn · 10問 · 1年前

mamamo

10問 • 1年前

F - Robles, Jorelyn

abbreviation

F - Robles, Jorelyn · 8問 · 1年前

abbreviation

8問 • 1年前

F - Robles, Jorelyn

mix

F - Robles, Jorelyn · 36問 · 1年前

mix

36問 • 1年前

F - Robles, Jorelyn

mix destination

F - Robles, Jorelyn · 46問 · 1年前

mix destination

46問 • 1年前

F - Robles, Jorelyn

NORTH AMERICA

F - Robles, Jorelyn · 6問 · 1年前

NORTH AMERICA

6問 • 1年前

F - Robles, Jorelyn

COUNTRY: CANADA

F - Robles, Jorelyn · 16問 · 1年前

COUNTRY: CANADA

16問 • 1年前

F - Robles, Jorelyn

COUNTRY: USA

F - Robles, Jorelyn · 17問 · 1年前

COUNTRY: USA

17問 • 1年前

F - Robles, Jorelyn

SOUTH AMERICA

F - Robles, Jorelyn · 6問 · 1年前

SOUTH AMERICA

6問 • 1年前

F - Robles, Jorelyn

COUNTRY: ARGENTINA

F - Robles, Jorelyn · 19問 · 1年前

COUNTRY: ARGENTINA

19問 • 1年前

F - Robles, Jorelyn

COUNTRY: BRAZIL

F - Robles, Jorelyn · 17問 · 1年前

COUNTRY: BRAZIL

17問 • 1年前

F - Robles, Jorelyn

問題一覧

– most seat in aircraft are located in this class.

ECONOMY CLASS

– this is the 2nd to the most expensive, offer similar features but not quite the same luxury, as first class

BUSINESS CLASS

sometimes referred to as upper class, or premier service, it is the highest class of service on the aircraft

FIRST CLASS

Classes of Services

FIRST CLASS BUSINESS CLASS ECONOMY CLASS

3 different types of travel agents

*Multiple travel agents *Miniple travel agents *Independent travel agents

this is travel agents that has only one branch and it is not associated with any other travel agency stores or companies. this are commonly found in small towns and villages.

Independent travel agents

this is travel agents that have several branches. These are usually mid-sized companies. They are often regional

Miniple travel agents

this is travel agents which has a chain of branches. They are typically large organisations with a strong high street presence.**** did have a monopoly of the market for many years.

Multiple travel agents -

this is travel agents that has only one branch and it is not associated with any other travel agency stores or companies. this are commonly found in small towns and villages.

Independent travel agents

Types of Customers

- Leisure Travelers - Business Travelers

3 different types of travel agents

*Multiple travel agents *Miniple travel agents *Independent travel agents

____customers who may want to travel, using their disposable income to buy other products and services.

Leisure Travelers

this is customer who have to travel and time is of the essence – they want efficient and effective attention to their needs. Known as corporate account paid all the expenses by their company.

Business Travelers –

2 RATES

*Room rate *Rack Rate

the rate charged daily for a hotel room.

- Room rate

this is full, standard, non-discounted rate

Rack Rate

Classifications of Hotels

LUXURY HOTEL UPSCALE HOTEL MID-RANGE HOTEL BUDGET/ECONOMY HOTEL

5 star hotels located in urban center and resorts, offer full service

LUXURY HOTEL

often called superior or first class hotel, consist of 4 – 5 star hotels and cater business travelers

UPSCALE HOTEL

2-3 star hotel, can be found in any geographic, sometimes referred to as Tourist Hotel

MID-RANGE HOTEL

1 to 2 star hotel, offer clean and comfortable place to sleep with limited service.

BUDGET/ECONOMY HOTEL

Rate Classification

*Corporate Rate *Consortium Rate *Government Rate *Industry Rate Military Rates *Resorts Rates *Package Rates 8 Promotional Rates

– rate generally offered when the Hotel is not full.

Promotional Rates

rates negotiated with wholesalers who book large volume of business.

Package Rates

rates offered to military personnel

Military Rates

–rates fluctuate due to season, advance payment, deposits, individual property agreement.

Resorts Rates

rate for employee within travel industry, including those of airlines, hotels, agencies, tour operators, wholesale packager.

Industry Rate

specific negotiated rate between a specific government agency and the hotel.

Government Rate

negotiated rates based on volume.

Consortium Rate

rates typically offered the business traveler ranging from 20-30% off rack rate.

Corporate Rate

1.: system of registration upon arrival at a hotel. Also," ***" The designated hour in which hotels receive guests into room.

- Check-in

2. system of payment upon departure from the hotel. Also, "***/the designated hour at which hotel expect guests to vacate rooms. -

Check-out:

Different sections of Airport terminals

* boarding gates * pre-departure security check * departure area/lounge * transit areas * arrival area * baggage claim carousel area

Meal Plans

Modified American plan (MAP): 2. American plan (AP): European plan (EP): English breakfast Continental breakfast (CB): : Bed and breakfast (B&B): 7. A la carte: 8. Table d' hote:

includes two full meals per day. Also referred to as 'half Board'.

Modified American plan (MAP

includes three meals a day. this are rarely used anymore but may be offered in certain resorts or packages. Also referred to as 'full-board'.

American plan (AP

no meals included

European plan (EP)

6.: full breakfast of cereal, bacon, sausages, eggs, toast, juice, tea, and coffee.

- English breakfast

5. includes coffee, tea and juices, toast, roll and pastry, and perhaps fruit.

- Continental breakfast (CB):

4. breakfast only included.

- Bed and breakfast (B&B):

7: a menu in which each item is priced and charged separately

- . A la carte

8.: a fixed price meal offered daily.

- Table d' hote

A ____is a document that gives a passenger permission to board the plane. It contains information about flight times, boarding times, and seat assignments for that flight

boarding pass

a complex of runways and buildings for the takeoff, landing, and maintenance of civil aircraft, with facilities for passengers.

AIRPORT

what are the 2 listening techniques

Non verbal and Verbal

When customers come to you they bring certain ____that the service provider

“hopes and expectations”

Check-in Counters - "

checking of E-ticket - documents and luggage checking - issuance of 'boarding card" or "boarding pass

4 Transportation

*Airlines *Ferries *Land transport *Car rentals

___pump boat or lantsa

Bangkas

water based vessel design to carry passenger and land-based transportation vehicles

ROROs

___smaller yet high speed ferries that carry passenger only

Fast Crafts

___cruise lines or large ships for long-distance sea travel with wide range of service facilities

Passenger lines

___were used to hold meetings, seminars and conferences especially when participants are flying in from different locations.

Airport hotels

These includes bedroom and living room with limited kitchen facilities (microwave, coffee maker, small ref and Bar.

All Suites Hotels

Smaller independent non-branded hotels

Boutique Hotels

Upscale (first-class) properties catering to corporate clients meeting.

Conference Centre

Designed for corporate travelers who are on long term assignment and desire more home like accommodations

Extended Stays

Provide only basic sleeping rooms and minimal food service outlet such as breakfast buffet and coffee and non-alcoholic vending machines

Limited Service

Properties are generally smaller and cater to people travelling by Car, (motor hotel =***)

Motels

this are establishments that accommodate tourist who are in search of rest, relaxation and recreation,

resorts

These are resort offering health, physical fitness, nutritional, advise or just plain pampering.

Spa

Information about the reaction to a product, a person’s performance of task which is use as basis of improvement.

FEEDBACK

accommodation sector

airport hotel all suites hotel boutique hotel conference centre extended stays limited service motels spa resorts

ensuring this with high standard, environmental management, health and sanitation, more critical, safety and security.

Infrastructure

The 5 A’s Essential to a Successful Destination

*Accommodations *Accessibility *Activities *Amenities *Attractions

Private Sectors

*Transportation *Accommodations *Attractions *Adventures and Recreation *Food and Beverages *Ancillary Services

The 5 A’s Essential to a Successful Destination

*Accommodations *Accessibility *Activities *Amenities *Attractions

Room Types

1. Standard: 2. Superior: 3. De Luxe 4. Suite: 5. Minimum:

regular size sleeping rooms. The bedding might consists one or two double beds, don't count on a view. This room may be next to the elevator and/or the ice machine.

- Standard

2.: room may be located on the lower floors, may have view, may include double, queen size or king size bed.

- Superior

- De Luxe

4.: consist of two or more rooms, typically a living and sleeping room. A suite may have more than one bedroom or extra rooms such as kitchenette or conference room.

- Suite

5.: room usually reserved for overflow or emergency situation and often has distinct drawbacks. It may have undersize or twin bedding, be exceptionally small or be in undesirable locations.

- Minimum

1.: a bed designed for one person

Single

-beds are off the floor and visible all the time.

Western style

Bedding Types

1. Single: 2. Double: 3. Queen: 4. King: 5. Murphy: japanese style western style

5.: a bed that folds into the wall when not use.

Murphy

4.: largest size double bed (larger than the queen)

King

3.: an extra large double bed (smaller than the king).

Queen

2.: a bed designed for two people.

Double

bedding is stored out of sight during daytime and rolled out on the floor for sleeping. -

Japanese style