– most seat in aircraft are located in this class.

– this is the 2nd to the most expensive, offer similar features but not quite the same luxury, as first class

sometimes referred to as upper class, or premier service, it is the highest class of service on the aircraft

Classes of Services

3 different types of travel agents

this is travel agents that has only one branch and it is not associated with any other travel agency stores or companies. this are commonly found in small towns and villages.

this is travel agents that have several branches. These are usually mid-sized companies. They are often regional

this is travel agents which has a chain of branches. They are typically large organisations with a strong high street presence.**** did have a monopoly of the market for many years.

this is travel agents that has only one branch and it is not associated with any other travel agency stores or companies. this are commonly found in small towns and villages.

Types of Customers

3 different types of travel agents

____customers who may want to travel, using their disposable income to buy other products and services.

this is customer who have to travel and time is of the essence – they want efficient and effective attention to their needs. Known as corporate account paid all the expenses by their company.

2 RATES

the rate charged daily for a hotel room.  

this is full, standard, non-discounted rate

Classifications of Hotels

5 star hotels located in urban center and resorts, offer full service

often called superior or first class hotel, consist of 4 – 5 star hotels and cater business travelers

2-3 star hotel, can be found in any geographic, sometimes referred to as Tourist Hotel

1 to 2 star hotel, offer clean and comfortable place to sleep with limited service.

Rate Classification

– rate generally offered when the Hotel is not full.

rates negotiated with wholesalers who book large volume of business.

rates offered to military personnel

–rates fluctuate due to season, advance payment, deposits, individual property agreement.

rate for employee within travel industry, including those of airlines, hotels, agencies, tour operators, wholesale packager.

specific negotiated rate between a specific government agency and the hotel.

negotiated rates based on volume.

rates typically offered the business traveler ranging from 20-30% off rack rate.

1.: system of registration upon arrival at a hotel. Also," ***" The designated hour in which hotels receive guests into room.

2. system of payment upon departure from the hotel. Also, "***/the designated hour at which hotel expect guests to vacate rooms. -

Different sections of Airport terminals

Meal Plans

includes two full meals per day. Also referred to as 'half Board'.

includes three meals a day. this are rarely used anymore but may be offered in certain resorts or packages. Also referred to as 'full-board'.

no meals included

6.: full breakfast of cereal, bacon, sausages, eggs, toast, juice, tea, and coffee.

5. includes coffee, tea and juices, toast, roll and pastry, and perhaps fruit.

4. breakfast only included.

7: a menu in which each item is priced and charged separately

8.: a fixed price meal offered daily.

A ____is a document that gives a passenger permission to board the plane. It contains information about flight times, boarding times, and seat assignments for that flight

a complex of runways and buildings for the takeoff, landing, and maintenance of civil aircraft, with facilities for passengers.

what are the 2 listening techniques

When customers come to you they bring certain ____that the service provider

Check-in Counters - "

4 Transportation

___pump boat or lantsa

water based vessel design to carry passenger and land-based transportation vehicles

___smaller yet high speed ferries that carry passenger only

___cruise lines or large ships for long-distance sea travel with wide range of service facilities

___were used to hold meetings, seminars and conferences especially when participants are flying in from different locations.

These includes bedroom and living room with limited kitchen facilities (microwave, coffee maker, small ref and Bar.

Smaller independent non-branded hotels

Upscale (first-class) properties catering to corporate clients meeting.

Designed for corporate travelers who are on long term assignment and desire more home like accommodations

Provide only basic sleeping rooms and minimal food service outlet such as breakfast buffet and coffee and non-alcoholic vending machines

Properties are generally smaller and cater to people travelling by Car, (motor hotel =***)

this are establishments that accommodate tourist who are in search of rest, relaxation and recreation,

These are resort offering health, physical fitness, nutritional, advise or just plain pampering.

Information about the reaction to a product, a person’s performance of task which is use as basis of improvement.

accommodation sector

ensuring this with high standard, environmental management, health and sanitation, more critical, safety and security.

The 5 A’s Essential to a Successful Destination

Private Sectors

The 5 A’s Essential to a Successful Destination

Room Types

regular size sleeping rooms. The bedding might consists one or two double beds, don't count on a view. This room may be next to the elevator and/or the ice machine.

2.: room may be located on the lower floors, may have view, may include double, queen size or king size bed.

3.: a regular-sleeping room. This type of room would offer the best location, the best view, and highest level of comfort, furnishings, amenities and décor. Bedding usually includes a queen - size or king size bed.

4.: consist of two or more rooms, typically a living and sleeping room. A suite may have more than one bedroom or extra rooms such as kitchenette or conference room.

5.: room usually reserved for overflow or emergency situation and often has distinct drawbacks. It may have undersize or twin bedding, be exceptionally small or be in undesirable locations.

1.: a bed designed for one person

-beds are off the floor and visible all the time.

Bedding Types

5.: a bed that folds into the wall when not use.

4.: largest size double bed (larger than the queen)

3.: an extra large double bed (smaller than the king).

2.: a bed designed for two people.

bedding is stored out of sight during daytime and rolled out on the floor for sleeping. -