hospitality and tourism business

F - Robles, Jorelyn · 25問 · 1年前

通報

問題一覧

The primary function of a hotel is to provide ____

lodging accommodation

A large hotel is run by a ___ and___

general manager and executive committee

it differs among larger, midscale, and smaller properties

Management structure

The ____are less complex in their management structure than the larger ones.

midscale and smaller properties

it is held responsible by the GM for the efficient and effective leadership and operation of all the room division departments

room division director

room divisions department:

front office, reservations, housekeeping, concierge, guest services, security, and communications.

its main duty is to enhance guest services by constantly developing services to meet guest needs

The front office manager’s (FOM)

The front office has been described as the ___ of the hotel.

hub or nerve center

it occurs when the guest service agent/front desk clerk suggestively sells the feature of a larger room, higher floor, or perhaps a better view.

Upselling

To sell rooms. The hotel department work like a team in a relay race. The front desk team will try to sell out (achieve ___ occupancy)

100 percent

The night auditor waits until the hotel quiets down about ___., and then begins the task balancing the guests’ accounts receivable

1:00am

it is used to maximize room revenue at a hotel. It is based on the economics of supply and demand, which means that process rise when demand is strong and drop when demand is weak.

Revenue Management

this track guest room charges. Software packages can be used to monitor where calls are being made from which phones on the property

Call accounting Systems (CAS

Airlines were the first to start using ___.

global distribution systems (GDS).

these are electronic market for travel, hotel, car rental, and attraction bookings

Global distribution systems

__ were the first to start using global distribution systems (GDS).

Airlines

Each business in the hospitality industry offers some sort of ____ for their guest and employees

security

Hotels provide ___ to maintain a home-away-from-home feeling for their guest.

guest comfort and convenience

The ____ is a uniformed employee of a hotel who has her or his own separate desk in the lobby or on special concierge floors.

concierge

The guest service department or uniformed staff is headed by a guest services manager who may also happen to be the __

bell captain.

The largest department in terms of the number of people employed is house keeping. Up to ___ of the hotel employees may work in the department.

50 percent

The largest department in terms of the number of people employed

house keeping

These officers makes regular rounds of the hotel premises. •

security officers

Duties involve observing suspicious behavior and taking appropriate action, investigating incidents, and cooperating with local law enforcement agencies

security officers

it is related to all the activities pertaining to preparing for service and serving food and beverages

FOOD AND BEVERAGE SERVICES

can be broadly defined as the process of preparing, presenting and serving of food and beverages to the customers

FOOD AND BEVERAGE SERVICES

CATEGORIES OF F&B SERVICES

❖ On Premise ❖ Off Premise or Outdoor Catering

TWO SEGMENTS OF FOOD AND BEVERAGE SERVICES

Commercial Non-Commercial •

In this case, F&B Services is the primary business -

Commercial

Commercial makes up almost ___ of the F&B industry -

80 percent ❖

Secondary businesses in alliance with the main business

Non-Commercial

Non-Commercial epresents about __ of the foodservice industry -

20 percent

TYPES OF SERVICES

Table Service • Assisted • Self Service • Single Point Service • Special Service

-In this type of service, the guests enter the dining area and take seats and a waiter offers them water and menu card

TABLE SERVICE

Here, the guests enter the dining area, collect their plates, and go to buffet counters and help themselves

ASSISTED SERVICE

In this type of service, the guests enter the dining area and select food items

SELF SERVICE

In this type of service, the guest orders, pays for his order and gets served all at a single point

SINGLE POINT SERVICE

it provides food and beverage at the places which are not meant for food & beverage service. .

SPECIAL SERVICE

TYPES OF TABLE SERVICE:

french service american or plate service russian service English or family service silver service cart/guèridon service

-Requires the food to be placed on large platters or in large bowls and delivered to the guest’s table by waiters/servers

ENGLISH OR FAMILY SERVICE

the servers take guests orders in the dining area. The order is sent to kitchen staff via KOT (Kitchen Order Ticket). Food is prepared and pre-plated in the kitchen itself by the chef

AMERICAN OR PLATE SERVICE

It is very elaborate and expensive wherein the chefs demonstrate culinary skill, by preparing meals in front of the guests and involves professional waiters to the serve properly and slowly

FRENCH SERVICE

in AMERICAN OR PLATE SERVICE the order is sent to kitchen staff via __ -

KOT (Kitchen Order Ticket).

In this type of F&B Service partially cooked food from the kitchen is brought to the service area in a Guèridon trolley that has a portable heating unit for completing the cooking process

CART/GUÈRIDON SERVICE

In this kind of service, the food and beverages are served in silver cutlery and cookery and the table is normally set with sterling silverware

SILVER SERVICE

Similar to the French Service but faster and less expensive

RUSSIAN SERVICE

To satisfy the following needs: •

Physiological – • Economical – • Social – • Psychological –

needs to taste different varieties of food

Physiological

needs to get F&B Services at the invested cost

Economical

needs to find friendly atmosphere

Social

needs to elevate self-esteem

Psychological

mix festival

mix festival

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Mix destination

Mix destination

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REGION 1 ILOCOS REGION

REGION 1 ILOCOS REGION

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ILOCOS NORTE (LAOAG CITY)

ILOCOS NORTE (LAOAG CITY)

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ILOCOS SUR (VIGAN CITY)

ILOCOS SUR (VIGAN CITY)

22問 • 2年前

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LA UNION (SAN FERNANDO CITY)

LA UNION (SAN FERNANDO CITY)

23問 • 2年前

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TOUR AND TRAVEL

TOUR AND TRAVEL

100問 • 2年前

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Tour and travel eks

Tour and travel eks

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PANGASIINAN (LINGAYEN)

PANGASIINAN (LINGAYEN)

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mix

mix

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mamamo

mamamo

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abbreviation

abbreviation

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mix

mix

36問 • 1年前

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mix destination

mix destination

46問 • 1年前

F - Robles, Jorelyn · 6問 · 1年前

NORTH AMERICA

NORTH AMERICA

6問 • 1年前

F - Robles, Jorelyn · 16問 · 1年前

COUNTRY: CANADA

COUNTRY: CANADA

16問 • 1年前

COUNTRY: USA

COUNTRY: USA

F - Robles, Jorelyn · 6問 · 1年前

SOUTH AMERICA

SOUTH AMERICA

6問 • 1年前

F - Robles, Jorelyn · 19問 · 1年前

COUNTRY: ARGENTINA

COUNTRY: ARGENTINA

19問 • 1年前

COUNTRY: BRAZIL

COUNTRY: BRAZIL

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COUNTRY: CHILE

COUNTRY: CHILE

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Tour and travel second

Tour and travel second

47問 • 1年前

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COUNTRY: ECUADOR

COUNTRY: ECUADOR

18問 • 1年前

COUNTRY: PERU

COUNTRY: PERU

F - Robles, Jorelyn · 19問 · 1年前

COUNTRY: VENEZUELA

COUNTRY: VENEZUELA

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EXAM TOM

EXAM TOM

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additional

additional

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PE QUIZ

PE QUIZ

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NEW FLAG

NEW FLAG

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ggc

ggc

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PURPOSIVE COMMUNICATION - E

PURPOSIVE COMMUNICATION - E

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INTRO TO MICE - 2

INTRO TO MICE - 2

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INTRO TO MICE - E

INTRO TO MICE - E

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HOSPITALITY AND TOURISM BUSINESS - E

HOSPITALITY AND TOURISM BUSINESS - E

33問 • 1年前

DESTINATION MANAGEMENT

DESTINATION MANAGEMENT

F - Robles, Jorelyn · 47問 · 1年前

DESTINATION MANAGEMENT - 2

DESTINATION MANAGEMENT - 2

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FOOD AND BEV

FOOD AND BEV

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SUSTAINABLE TOURISM

SUSTAINABLE TOURISM

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Sustainable

Sustainable

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sustainable part 2

sustainable part 2

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F&B

F&B

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art app

art app

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DMM

DMM

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intro to mice

intro to mice

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purposive communication

purposive communication

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jvh

jvh

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intro to mice

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tourism and hospitality business

tourism and hospitality business

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business 2nd

business 2nd

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dmm

dmm

22問 • 1年前

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sustainable tourism

sustainable tourism

48問 • 1年前

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business

business

65問 • 1年前

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TOURISM POLICY

TOURISM POLICY

24問 • 1年前

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mock interview

mock interview

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QUIZ #1

QUIZ #1

12問 • 1年前

F - Robles, Jorelyn · 40問 · 1年前

NAMES

NAMES

40問 • 1年前

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FOREIGN LANGUAGE

FOREIGN LANGUAGE

46問 • 1年前