tourism and hospitality business

F - Robles, Jorelyn · 25問 · 1年前

通報

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Defined as the pursuit of leisure activities during one's spare time and can include vastly different activities

RECREATION

TWO COMMON RECREATION-BASED TERM IN TOURISM:

✓ Outdoor recreation ✓ Adventure tourism

Defined as "outdoor activities that take place in a natural setting, as opposed to a highly cultivated or managed landscape such as a playing field or golf course"

OUTDOOR RECREATION

This term is typically applied to outdoor activities that individuals engage in and that are located close to their community

OUTDOOR RECREATION

A trip that includes at least two of the following three elements: physical activity, natural environment, and cultural immersion

ADVENTURE TOURISM

TWO TYPES OF ADVENTURE TOURISM:

Hard Soft

DIFFERENTIATING THE TWO( Adventure tourism gard and soft) IS LOOSELY BASED ON THE FOLLOWING:

Level of experience required Level of fitness required ✓ Degree to which the participant is exposed to risk

Activities with high levels of risk, requiring intense commitment and advanced skills

HARD ADVENTURE

EXAMPLE OF HARD ADVENTURE ✓

Sky Diving ✓ Caving ✔Mountain Climbing Rock Climbing ✔ Trekking

Activities with a perceived risk but low levels of risk requiring minimal commitment and beginning skills

SOFT ADVENTURE

EXAMPLE OF SOFT ADVENTURE ✓

Backpacking Birdwatching ✓ Camping Fishing ✓ Hiking ✓ Horseback riding ✓ Kayaking ✓ Snorkeling

is a very broad category which overlaps with many of the areas discussed on the previous topics, like hotels and accommodation

ENTERTAINMENT

TWO MAJOR TYPES OF ENTERTAINMENT: ✓

Theme parks ✓ Gaming

A subset of visitor attractions

THEME PARKS

THREE LEVELS OF PRODUCT IN A THEME PARK

✓ Level 1: Core product ✓ Level 2: Supporting (Tangible) product ✓ Level 3: Facilitating (Augmented) product

It is the most fundamental level and is what the visitor is really buying

THE CORE PRODUCT

it is extra products to offer the added value to the core product itself and to help to differentiate it from the competitors

THE SUPPORTING PRODUCT (TANGIBLE PRODUCT)

This includes all the additional services and facilities that enhance the visitors' experiences, and they are both tangible and intangible in nature

THE FACILITATING PRODUCT (AUGMENTED PRODUCT)

Includes a whole range of activities including casinos, card games, charitable games, lottery operated games and betting on greyhound and horse races

GAMING

offers games of risk as part of a total package of entertainment and leisure activities.

GAMING ENTERTAINMENT

gaming serves "____" or customers who combine gambling with many other activities during their stay

SOCIAL GAMBLERS

REASONS FOR VISITING CASINOS

THE LURE OF GAMBLING CURIOSITY/MUST-SEE ATTRACTIONS AMENITY OFFERINGS RECREATION ECONOMIC SOCIAL T CARES

Many people just like to gamble, wager or enter games of chance or skill

THE LURE OF GAMBLING

The casino environment is an exciting form of entertainment and for many, it is a mental escape from the stressful pressures of work

RECREATION

Senior citizens and retirees are drawn to the casinos for the social interaction that occurs with other customers and the casino's employees

SOCIAL

Some casinos operate their rooms division at break-even or offer low room rates to attract gamblers

ECONOMIC

Today's mega resorts motivate curiosity seekers to visit the must-see attractions

CURIOSITY/MUST-SEE ATTRACTIONS

Hotel/Casinos draw people to their health spas, hair salons, beauty parlors. barbershops, amusement centers and theme parks

AMENITY OFFERINGS

GAMES AND FACILITIES THAT EXIST ON CASINO FLOOR

Table games Race and Sport Books Ancillary Departments Card Games Casino Cage Keno and Bingo Surveillance Slot Machines/Video Games TRACCKSS

Involves wagering or betting between the casino and customers

TABLE GAMES

these are different from table games in that the casino does not wager against the player but merely offers games in which players can gamble against each other with the casino providing or dealing the games.

CARD GAMES

it features simulated or actual spinning reels that are activated by the pull of a handle or the push of a button

SLOT MACHINE/VIDEO GAMES

Pay offs are based on a computerized random number generator program or the alignment of the same graphics or symbols on each reel such as "____"

three cherries across"

feature wagering on horse track betting

RACE BOOKS

feature professional and collegiate sporting events

SPORTS BOOKS

Both are based on random number

KENO AND BINGO

The financial customer transactions and accounting for monies handled on the casino floor represent integral activities for the cage

CASINO CAGE

It maintains a careful watch on all gaming activities through the use of high-tech cameras and video recording devices. It is also known as the "eye-in-the-sky"

SURVEILLANCE

surveillance maintains a careful watch on all gaming activities through the use of high-tech cameras and video recording devices. It is also known as the "____"

"EYE-IN-THE-SKY"

These are the support departments that include restaurant operations, bars, entertainment centers such as lounges or show rooms and lodging facilities

ANCILLARY DEPARTMENTS

WHO ARE THE PEOPLE IN CASINOS?

CASINO MANAGER CAGE MANAGER CASINO CAGE PERSONNEL BOOTH CASHIERS PIT MANAGER SLOT MANAGER DEALER

Responsible for the overall operation of the casino's table games

CASINO MANAGER

Responsible for the operations of table games and designation of required personnel in a specific pit

PIT MANAGER

Responsible for the operation of a given table game

DEALER

Responsible for the operation of the slot department, including selection of machines and determination of floor configuration, as well as machine maintenance and operation

SLOT MANAGER

Responsible for completing jackpot payout and hopper fill transactions

BOOTH CASHIERS

Supervises the work of the credit manager, who approves credit to casino customers and the collection managers

CAGE MANAGER

Prepares cash banks and bank deposits

CASINO CAGE PERSONNEL

KEY PLAYERS IN THE GAMING INDUSTRY

CASINO DE MONTE CARLO (MONACO) BELLAGIO (LAS VEGAS, NEVADA) THE ATLANTIS RESORT (BAHAMAS) SUN CITY (SOUTH AFRICA) THE VENETIAN MACAU (MACAU, CHINA)

Arguably the most famous casino in the world

CASINO DE MONTE CARLO (MONACO)

Inspired by the breathtaking Lake Como resort town of the same name

BELLAGIO (LAS VEGAS, NEVADA)

Features the largest casino in the Caribbean

THE ATLANTIS RESORT (BAHAMAS)

, located about two hours outside of Johannesburg, is a giant Las Vegas-like resort in the middle of the bush

SUN CITY (SOUTH AFRICA)

A Portuguese colony from the mid-16th century until it was transferred back to China in 1999, Macau is known today as "the Monte Carlo of the Orient."

THE VENETIAN MACAU (MACAU, CHINA)

A Portuguese colony from the mid-16th century until it was transferred back to China in 1999, Macau is known today as "____"

the Monte Carlo of the Orient.

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