Multiple choice

40問 • 1年前

Alyssa Laciste

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問題一覧

One common notion of quality, often used by consumers, is that it is synonymous with superiority or excellence.

transcendent perspective

Who was one of the pioneers of quality control first defined quality as the goodness of a product

Walter Shewhart

Quality is "both absolute and universally recognizable, a mark of a uncompromising standards and high achievement".

transcendent perspective

It is related to the quantity of some product attribute.

product perspective

Excellence is abstract and subjective and standards of excellence may very considerably among individuals.

transcendent perspective

This assessment implies it larger numbers of product attributes or equivalent to higher quality, so the sinus of them try to incorporate more pictures into products, whether the customer want them or not.

product perspective

Individuals of different wants and need, and hence, different expectations of a product

user perspective

It leads to a user based definition of quality fitness for intented use or how well the product perform its intended function

user perspective

It is the relationship of product benefits to price, consumer no longer by soul lead on the basis of price.

value perspective

Quality product is one that provides similar benefits as competing product at a lower price or one that offers greater benefits at a comparable price.

value perspective

It includes the physical product and its quality dimensions; such as ease of ordering rapid on time and accurate delivery and postsale support.

customer benefit package

Consumers and organizations want consistency goods and services

manufacturing perspective

Having standards for goods and services and meeting this standards leads to the fifth definition of quality; conformance to specifications

manufacturing perspective

These are targets and tolerance determined by designers of goods and services

specifications

These are the ideal values for which product is to strive

targets

These are necessary because it is impossible to make targets all of the time

tolerances

The american national standards institutes (ANSI) and american society for quality (ASO) standardized official definitions of quality technology in 1978.

customer perspective

They define quality as the totality of features and characteristic of a product or service that bears on its ability to satisfy given needs.

ANSI and ASO

Who received goods or services from suppliers within the organization

internal customers

The customer is the driving force for the production of goods and services and customers generally view quality from either the _______.

transcendent or product perspective

The goods and services produced should meet customers needs and expectations it is the role of the marketing function to determine this.

user perspective

Product designers must balance performance and cost to meet perspective of quality is the most useful at financial and marketing objectives.

value perspective

The manufacturing function is responsible for guaranteeing that design specifications of met during production that the final product performed as intended.

manufacturing perspective

It is responsible for guaranteeing that design specifications of met during production that the final product performed as intended.

manufacturing function

Throughout the value chain which function is an internal customer of others and the firm itself may be an external customer or supplier to other firms

customer perspective

It provides the basis for coordinating the entire value chain

customer perspective

A philosopher one said "those who cannot remember the past or condemned to be it".

George Santayana

A french gunsmith develop a system for manufacturing muskets to standard pattern using interchangeable parts

Honore Blanc

He brought the idea to america

Thomas Jefferson

He was awarded by the US government a two-year contract to supply 10,000 mascots to its armed force.

Eli Whitney

He was called the "father of scientific management".

Frederick W. Taylor

This book had become japan's industrial bible and help ford motor company realize how it had straight from its principle over the years.

my life and work

It was the leader in the early modern history of industrial quality management

bell system

It refers to any plant and systematic activity directed toward providing consumers with products of appropriate quality along with the confidence that products meet consumers requirements and development a useful techniques for measuring controlling and improving quality.

quality assurance

It is the application of statistical methods for controlling quality

statistical quality control

It is a people focus management system that aims a continual increase in customer satisfaction at continually lower real coast

total quality

It is a total system of approach and integral part of high level strategy

total quality

It is a customer focus results oriented approach to business improvement that integrates many traditional quality improvement tools and techniques that have been tested and validated over years

six sigma

What is your teacher name

Glaiza Marie Lagman Mamawan

The role of this is to determine the goods and services produced should meet customers needs and expectations

marketing function

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