問題一覧
1
One common notion of quality, often used by consumers, is that it is synonymous with superiority or excellence.
transcendent perspective
2
Who was one of the pioneers of quality control first defined quality as the goodness of a product
Walter Shewhart
3
Quality is "both absolute and universally recognizable, a mark of a uncompromising standards and high achievement".
transcendent perspective
4
It is related to the quantity of some product attribute.
product perspective
5
Excellence is abstract and subjective and standards of excellence may very considerably among individuals.
transcendent perspective
6
This assessment implies it larger numbers of product attributes or equivalent to higher quality, so the sinus of them try to incorporate more pictures into products, whether the customer want them or not.
product perspective
7
Individuals of different wants and need, and hence, different expectations of a product
user perspective
8
It leads to a user based definition of quality fitness for intented use or how well the product perform its intended function
user perspective
9
It is the relationship of product benefits to price, consumer no longer by soul lead on the basis of price.
value perspective
10
Quality product is one that provides similar benefits as competing product at a lower price or one that offers greater benefits at a comparable price.
value perspective
11
It includes the physical product and its quality dimensions; such as ease of ordering rapid on time and accurate delivery and postsale support.
customer benefit package
12
Consumers and organizations want consistency goods and services
manufacturing perspective
13
Having standards for goods and services and meeting this standards leads to the fifth definition of quality; conformance to specifications
manufacturing perspective
14
These are targets and tolerance determined by designers of goods and services
specifications
15
These are the ideal values for which product is to strive
targets
16
These are necessary because it is impossible to make targets all of the time
tolerances
17
The american national standards institutes (ANSI) and american society for quality (ASO) standardized official definitions of quality technology in 1978.
customer perspective
18
They define quality as the totality of features and characteristic of a product or service that bears on its ability to satisfy given needs.
ANSI and ASO
19
Who received goods or services from suppliers within the organization
internal customers
20
The customer is the driving force for the production of goods and services and customers generally view quality from either the _______.
transcendent or product perspective
21
The goods and services produced should meet customers needs and expectations it is the role of the marketing function to determine this.
user perspective
22
Product designers must balance performance and cost to meet perspective of quality is the most useful at financial and marketing objectives.
value perspective
23
The manufacturing function is responsible for guaranteeing that design specifications of met during production that the final product performed as intended.
manufacturing perspective
24
It is responsible for guaranteeing that design specifications of met during production that the final product performed as intended.
manufacturing function
25
Throughout the value chain which function is an internal customer of others and the firm itself may be an external customer or supplier to other firms
customer perspective
26
It provides the basis for coordinating the entire value chain
customer perspective
27
A philosopher one said "those who cannot remember the past or condemned to be it".
George Santayana
28
A french gunsmith develop a system for manufacturing muskets to standard pattern using interchangeable parts
Honore Blanc
29
He brought the idea to america
Thomas Jefferson
30
He was awarded by the US government a two-year contract to supply 10,000 mascots to its armed force.
Eli Whitney
31
He was called the "father of scientific management".
Frederick W. Taylor
32
This book had become japan's industrial bible and help ford motor company realize how it had straight from its principle over the years.
my life and work
33
It was the leader in the early modern history of industrial quality management
bell system
34
It refers to any plant and systematic activity directed toward providing consumers with products of appropriate quality along with the confidence that products meet consumers requirements and development a useful techniques for measuring controlling and improving quality.
quality assurance
35
It is the application of statistical methods for controlling quality
statistical quality control
36
It is a people focus management system that aims a continual increase in customer satisfaction at continually lower real coast
total quality
37
It is a total system of approach and integral part of high level strategy
total quality
38
It is a customer focus results oriented approach to business improvement that integrates many traditional quality improvement tools and techniques that have been tested and validated over years
six sigma
39
What is your teacher name
Glaiza Marie Lagman Mamawan
40
The role of this is to determine the goods and services produced should meet customers needs and expectations
marketing function