identification

36問 • 1年前

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It is a sequence of linked activities that is intended to achieve some result

process

It involves planning and administering the activities necessary to achieve a high level of performance and identifying opportunities for improving quality and operational performance and ultimately customer satisfaction.

process management

Ensuring that the inputs to the process, such as materials, technology, work methods, and trained purpose or adequate and that the process can achieve its requirements.

design

Maintaining consistency in output by assessing performance and taking corrective action when necessary.

control

Continually seeking to achieve higher levels of performance in the process such as reduce pollution higher yields fewer defects on errors smaller cycle times and so on.

improvement

Those most important to "running the business" and maintaining or achieving a sustainable competitive advantage.

value-creation processes

It involve all activities that are performed to incorporate customer requirements, new technology, and organize knowledge into the functional specifications of a manufactured goods or service.

design processes

Those that creator deliver products, this process create or deliver the actual product.

production/delivery processes

Those most important to an organization's value creation, processes employees and, daily operations.

support processes

It involves all activities associated with planning, scheduling, and controlling projects.

project management

This goal is to develop an efficient process that satisfies most internal and external customer requirements and is capable of achieving the requisite level of quality and performance.

process design

It refers to flexibility in short cycle times

agility

It refers to the ability to adapt quickly and effectively to changing requirements

flexibility

It is an approach for mistake proofing processes using automatic devices or simple methods to avoid human error

poka-yoke

Recognize in the tide effect is about talking and providing a warning

prediction

Recognizing that a defect has occurred and stopping the process

detection

It include doing work in correctly, work not requested, work on the wrong order, or working to slowly

task errors

Contact between the server and the customer, such as lack of courteous behavior, consider to acknowledge, listen, or react appropriately to the customer

treatment errors

It includes dirty uniforms, inappropriate temperature, and document errors

tangible errors

Such as the failure to bring necessary materials to the encounter, to understand the role in the service transaction, and to engage the correct service.

customer errors in preparation

Such as inattention, misunderstanding, or simply a memory lapse, and include failure to remember steps in the process or to follow instructions.

customer errors during an encounter

Include failure to signal service inadequacies, to learn from experience, to adjust expectations, and to execute appropriate post-encounter actions.

customer errors at the resolution stage

The activity of ensuring conformance to requirements and taking corrective action when necessary to correct problems and maintain stable performance.

control

It is the responsibility of those who directly accomplish the work such as machine operator, order fulfillment workers, and so on.

process control

Refers to both incremental changes, which are small and gradual, and breakthrough improvements, which are large and rapid.

continuous improvement

A japanese word that means gradual and orderly continuous improvement.

kaizen

Focus on small, gradual, and frequent improvements over the long term with minimum financial investment, and participation by everyone in the organization.

kaizen

It is an intense and rapid improvement process in which you think are a department throws all its resources into an important project over a short period of time.

kaizen blitz

Refers to discontinuous change, as supposed to the gradual continuous improvements philosophy of kaizen

breakthrough improvement

It is defined as "measuring your performance against that of best-in-class companies determining how the best-in-class achieve those performance level and using the information as a basic for your own company's targets strategies and implementation."

benchmarking

The search of industry best practices that lead to superior performance

benchmarking

Approaches that produce exceptional results, are usually innovative in terms of the use of technology for human resources and recognized by customer industry experts.

best practices

Studying products or business results against competitors to compare pricing, technical quality, features, and other quality of performance characteristics.

competitive benchmarking

Identifying the most effective practices in key work processes in organizations that perform similar functions, no matter in water industry

process benchmarking

It is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance such as cost, quality, service, and speed

reengineering

It is designed to read and certified suppliers who provide quality materials in a cost effective and timely manner

supplier certification

RIZAL QUIZ 1

Alyssa Laciste · 14問 · 1年前

RIZAL QUIZ 1