practices

Alyssa Laciste · 14問 · 2年前

通報

問題一覧

It is the result of delivering a product or service that meets customer requirements.

customer satisfaction

It is vital to keeping customers and growing a business.

customer satisfaction

It refers to customers investment in or commitment to a brand and product offerings.

customer engagement

It is influenced by an organization's integrity and relationships it builds with its customers.

customer engagement

It is an economic indicator that measures customer satisfaction at the national level.

american customer satisfaction index

It is based on customer evaluations of the quality of goods and services purchase in the united states and produced by both domestic firms and foreign firms with a substantial us market share.

american customer satisfaction index

It is the recipient of another's output.

internal customer

Those who fall between the organization and the consumer, but are not part of the organization

external customer

It allows a company to prioritize customer groups, for instance by considering for each group the benefits of satisfying the requirements and the consequences of failing to satisfy their requirements.

segmentation

It might be based on geography, demographic factors, ways in which products are used, volumes, or expected levels of service.

customer segmentation

He suggested classifying customers into two main groups

Joseph Juran

It is another way of segmenting customer with an eye toward business results

profitability

He suggested the products of multiple dimensions of quality

David A. Garvin

A products primary operating characteristics.

performance

The "bells and whistles" of a product.

features

The probability of a product surviving over specified periods of time under stated conditions of used

reliability

The degree to which physical and performance characteristic of a product match pre-established standards

conformance

The amount of use one gets from a product before it physically deteriorates or until replacement is preferable.

durability

The speed, courtesy, and competence of repair work.

serviceability

How a product looks, feels, sounds, taste, or smells

aesthetics

The ability to provide what was promised, dependably and accurately

reliability

The knowledge and courtesy of employees, and their ability to convey trust and confidence

assurance

The physical facilities and equipment, and the appearance of person

tangibles

The degree of caring an individual attention provided to customers

empathy

The willingness to help customers and provide prompt service

responsiveness

He is a professor emeritus of the Tokyo University Of Science suggested segmenting customer requirements into three groups

Noriaki Kano

Basic requirements that customer expected in a product or service.

dissatisfiers

Requirement that customers expressly say they want.

satisfiers

New or innovative pictures that customers do not expect or even anticipate.

exciters/delighters

It provides a view of the process in which customer needs and expectations are translated into design, production, and delivery processes.

gap model

It is what the customer assumes will be received from the product

expected quality

It is the outcome of the production process and what is delivered to the customer.

actual quality

The term "moment of truth" was coined by the ceo of scandinavian airlines system

Jan Carlzon

It is the every interaction between a customer and the organization.

moment of truth

They was the first company turns to light to toll-free number for its products in 1974.

Procter and Gamble

These are measurable performance levels or expectations that define the quality of customer contact with an organization.

customer contact requirements

They call its consumer relations department "the voice of the company"

Procter and Gamble

It is a vital element to maintaining customer relationships.

service recovery

It is a long term relationships characterized by teamwork and mutual confidence represent an important strategic alliance in achieving expense and business.

customer-supplier partnerships

It is a key enabler of customer relationship management

technology

Who develop the net promote scores

Fred Reichheld

It is claimed to correlate strongly with market and revenue group

net promoter score

He suggested several reasons why customer satisfaction efforts fail to produce useful results

A. Blanton Godfrey

It allows customers to express their degree of opinion

likert scale

It is commonly used to measure the response

likert scale

It includes market segmentation and analysis, customer service and relationship building, effective complaint resolution, cross selling goods and services for their processing and field service.

customer relationship management

It is a vital to a business

customer feedback

RIZAL QUIZ 1

RIZAL QUIZ 1

14問 • 2年前

Alyssa Laciste · 26問 · 2年前

ADVMATH

ADVMATH

26問 • 2年前

Alyssa Laciste · 28問 · 2年前

WSM Quiz 1

WSM Quiz 1

28問 • 2年前

Alyssa Laciste · 43問 · 2年前

ENGECON QUIZ 1

ENGECON QUIZ 1

43問 • 2年前

Alyssa Laciste · 18問 · 2年前

RIZAL QUIZ 2

RIZAL QUIZ 2

18問 • 2年前

Alyssa Laciste · 22問 · 2年前

KOMFIL Quiz 1

KOMFIL Quiz 1

22問 • 2年前

Alyssa Laciste · 78問 · 2年前

KOMFIL QUIZ 2

KOMFIL QUIZ 2

78問 • 2年前

Alyssa Laciste · 59問 · 2年前

nnn

nnn

59問 • 2年前

Alyssa Laciste · 19問 · 2年前

yty

yty

19問 • 2年前

Alyssa Laciste · 40問 · 2年前

QUIZ 2

QUIZ 2

40問 • 2年前

Alyssa Laciste · 42問 · 1年前

WSM QUIZ 3

WSM QUIZ 3

42問 • 1年前

Alyssa Laciste · 91問 · 1年前

Quiz 2

Quiz 2

91問 • 1年前

Alyssa Laciste · 29問 · 1年前

Chapter 1

Chapter 1

29問 • 1年前

Alyssa Laciste · 17問 · 1年前

Rizal siblings

Rizal siblings

17問 • 1年前

Alyssa Laciste · 7問 · 1年前

7問 • 1年前

Alyssa Laciste · 15問 · 1年前

Chapter 2

Chapter 2

15問 • 1年前

Alyssa Laciste · 40問 · 1年前

Chapter 3

Chapter 3

40問 • 1年前

Alyssa Laciste · 22問 · 1年前

22問 • 1年前

Alyssa Laciste · 18問 · 1年前

18問 • 1年前

Alyssa Laciste · 19問 · 1年前

Chapter 7

Chapter 7

19問 • 1年前

Alyssa Laciste · 9問 · 1年前

Chapter 8

Chapter 8

9問 • 1年前

Alyssa Laciste · 6問 · 1年前

Chapter 9

Chapter 9

6問 • 1年前

Chapter 10, 11, 12

Chapter 10, 11, 12

Alyssa Laciste · 26問 · 1年前

26問 • 1年前

Alyssa Laciste · 6問 · 1年前

Quiz 2

Quiz 2

6問 • 1年前

Alyssa Laciste · 75問 · 1年前

chapter 1-3

chapter 1-3

75問 • 1年前

Quiz 1

Quiz 1

Alyssa Laciste · 47問 · 1年前

Chapter 6

Chapter 6

47問 • 1年前

Alyssa Laciste · 30問 · 1年前

Chapter 7

Chapter 7

30問 • 1年前

Alyssa Laciste · 37問 · 1年前

37問 • 1年前

Alyssa Laciste · 25問 · 1年前

25問 • 1年前

Alyssa Laciste · 51問 · 1年前

Final quiz

Final quiz

51問 • 1年前

Alyssa Laciste · 78問 · 1年前

Exam

Exam

78問 • 1年前

Alyssa Laciste · 28問 · 1年前

module 4

module 4

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Alyssa Laciste · 79問 · 1年前

one only

one only

79問 • 1年前

Alyssa Laciste · 32問 · 1年前

quiz 1

quiz 1

32問 • 1年前

Alyssa Laciste · 29問 · 1年前

Quiz 1

Quiz 1

29問 • 1年前

Alyssa Laciste · 29問 · 1年前

Quiz 1

Quiz 1

29問 • 1年前

Alyssa Laciste · 7問 · 1年前

7問 • 1年前

Alyssa Laciste · 40問 · 1年前

Multiple choice

Multiple choice

40問 • 1年前

overview

overview

Alyssa Laciste · 68問 · 1年前

module 1

module 1

68問 • 1年前

Alyssa Laciste · 11問 · 1年前

enumeration

enumeration

11問 • 1年前

Alyssa Laciste · 38問 · 1年前

identification

identification

38問 • 1年前

Alyssa Laciste · 31問 · 1年前

identification

identification

31問 • 1年前

Alyssa Laciste · 17問 · 1年前

practices part 2

practices part 2

17問 • 1年前

Alyssa Laciste · 28問 · 1年前

ddd

ddd

28問 • 1年前

module 3

module 3

module 4

module 4

Alyssa Laciste · 10問 · 1年前

enumeration module 3

enumeration module 3

10問 • 1年前

Alyssa Laciste · 6問 · 1年前

enumeration module 1

enumeration module 1

6問 • 1年前

quiz 2

quiz 2

Alyssa Laciste · 32問 · 1年前

quiz 1

quiz 1

32問 • 1年前

Alyssa Laciste · 7問 · 1年前

enumeration 1

enumeration 1

7問 • 1年前

Alyssa Laciste · 35問 · 1年前

module 4

module 4

35問 • 1年前

Alyssa Laciste · 43問 · 1年前

module 4

module 4

43問 • 1年前

Alyssa Laciste · 10問 · 1年前

practices 1

practices 1

10問 • 1年前

Alyssa Laciste · 26問 · 1年前

module 5

module 5

26問 • 1年前

Alyssa Laciste · 54問 · 1年前

identification

identification

54問 • 1年前

Alyssa Laciste · 15問 · 1年前

enumeration

enumeration

15問 • 1年前

Alyssa Laciste · 12問 · 1年前

12問 • 1年前

Alyssa Laciste · 27問 · 1年前

quiz 2

quiz 2

27問 • 1年前

Finals

Finals

Alyssa Laciste · 36問 · 1年前

identification

identification

36問 • 1年前

Alyssa Laciste · 8問 · 1年前

enumeration

enumeration

8問 • 1年前