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問題一覧
1
Describe the characteristic affecting purchases of goods and services
buyer behavior models
2
It is the internal psychological and cognitive process of the consumer It includes factors like perception motivation beliefs and attitudes
black box model
3
A statistical technique used to analyze and understand the relationship between multiple variables simultaneously This model helps in determining how different factors influence marketing outcomes
multivariate model
4
Marketers think about their own probable behavior
introspective method
5
Customers can be interviewed after purchasing their goods and question
retropestive method
6
Prospective customers can be asked about they will purchase the product
prospective method
7
A group of customers should a semi structured interview typically involving 6 to 10 individuals
focus group
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Less frequently used for researching buyer behavior than focus groups
depth interview
9
Critics of focus groups argue that participants often subconsciously dictate the own opinions
criticisms
10
This is not solely about forecasting the future whether it is the application of innovative research techniques
future research
11
Marketing communications are all around us some of these are retained our memory and we have an image or companies and the good services they provide
environmental influence
12
Is a set of values and attitudes that an individual possesses
culture
13
This is the grouping together of individuals of all families who have certain common social or economic characteristics
social class
14
Influences significantly impact purchases decisions
groups and families
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Have influence over members of their reference group
opinion leaders
16
Determine a purchase or consumption situation and can be a major aspect of which is behavior
situational factor
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How many stages decision making have
5 stages
18
There are three categories of organizational purchasers
institutional buyer retail buyers industrial buyers
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Involves the acquisition of complex products
organizational buying
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Typically consists of fewer but larger buyers
organizational markets
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The organizational culture of the business
organizational forces
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In any buying center individuals make buying decisions
individual forces
23
On buying behavior include economic legal political cultural physical and technological factors
environmental forces
24
Originally developed in japan is a system where parts and components are delivered to the production like only when the i needed
just in time purchasing
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Is essential in git purchasing because parts are used are most immediately after delivery
zero defects
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Internal to the organization
strength and weaknesses
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External organization
opportunities and threats
28
From an analysis of consumer behavior
market opportunity analysis
29
The study of consumer behavior should indicate the time of product or services that will be successful
product
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The relationship between price and consumer behavior is important to the marketer
price
31
This decision concerns channel of distribution from the producer to the consumer
place
32
Different consumer groups respond positively or negatively marketing communications
promotion
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By observing and analyzing consumer behavior we can evaluate the success of marketing programs
control of marketing effort