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chapter 2
  • Chaster Howell V. Taduran

  • 問題数 33 • 10/7/2024

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    問題一覧

  • 1

    Describe the characteristic affecting purchases of goods and services

    buyer behavior models

  • 2

    It is the internal psychological and cognitive process of the consumer It includes factors like perception motivation beliefs and attitudes

    black box model

  • 3

    A statistical technique used to analyze and understand the relationship between multiple variables simultaneously This model helps in determining how different factors influence marketing outcomes

    multivariate model

  • 4

    Marketers think about their own probable behavior

    introspective method

  • 5

    Customers can be interviewed after purchasing their goods and question

    retropestive method

  • 6

    Prospective customers can be asked about they will purchase the product

    prospective method

  • 7

    A group of customers should a semi structured interview typically involving 6 to 10 individuals

    focus group

  • 8

    Less frequently used for researching buyer behavior than focus groups

    depth interview

  • 9

    Critics of focus groups argue that participants often subconsciously dictate the own opinions

    criticisms

  • 10

    This is not solely about forecasting the future whether it is the application of innovative research techniques

    future research

  • 11

    Marketing communications are all around us some of these are retained our memory and we have an image or companies and the good services they provide

    environmental influence

  • 12

    Is a set of values and attitudes that an individual possesses

    culture

  • 13

    This is the grouping together of individuals of all families who have certain common social or economic characteristics

    social class

  • 14

    Influences significantly impact purchases decisions

    groups and families

  • 15

    Have influence over members of their reference group

    opinion leaders

  • 16

    Determine a purchase or consumption situation and can be a major aspect of which is behavior

    situational factor

  • 17

    How many stages decision making have

    5 stages

  • 18

    There are three categories of organizational purchasers

    institutional buyer retail buyers industrial buyers

  • 19

    Involves the acquisition of complex products

    organizational buying

  • 20

    Typically consists of fewer but larger buyers

    organizational markets

  • 21

    The organizational culture of the business

    organizational forces

  • 22

    In any buying center individuals make buying decisions

    individual forces

  • 23

    On buying behavior include economic legal political cultural physical and technological factors

    environmental forces

  • 24

    Originally developed in japan is a system where parts and components are delivered to the production like only when the i needed

    just in time purchasing

  • 25

    Is essential in git purchasing because parts are used are most immediately after delivery

    zero defects

  • 26

    Internal to the organization

    strength and weaknesses

  • 27

    External organization

    opportunities and threats

  • 28

    From an analysis of consumer behavior

    market opportunity analysis

  • 29

    The study of consumer behavior should indicate the time of product or services that will be successful

    product

  • 30

    The relationship between price and consumer behavior is important to the marketer

    price

  • 31

    This decision concerns channel of distribution from the producer to the consumer

    place

  • 32

    Different consumer groups respond positively or negatively marketing communications

    promotion

  • 33

    By observing and analyzing consumer behavior we can evaluate the success of marketing programs

    control of marketing effort