SW11 - Midterm

76問 • 1年前

ユーザ名非公開

通報

問題一覧

Anything regarded as necessary in the carrying out of one’s occupation or profession.

Tool

Main tools for social worker are:

interviewing, discussion, and referral

__ complements these tools as it records the progress of a case.

Case recording

It is the main tool used in social work practice.

Interviewing

Set of verbal and nonverbal interactions usually conducted between two people although two or three others may be present and participating now and then.

Interviewing

Interviewing is a set of ___ usually conducted between two people although two or three others may be present and participating now and then.

verbal and nonverbal interactions

It is both an art and a technique which requires knowledge and skill.

Interviewing

Interviewing is an art because while interviewers may follow the same principles, it ___ .

allows for the expression of one’s personality

SKILLS IN INTERVIEWING

Skill in relating with the interviewee, Skill in observing the interviewee, Skill in listening, Skill in asking questions, Skill in answering personal questions, and Interpreting the client’s response

It is guided by the professional principles

Skill in relating with the interviewee

Skill in relating with the interviewee. It is guided by the professional principles which includes:

Accepting people as they are, Individualizing people, Protecting the confidential nature of the interview, Exercising discipline in the use of one’s self, and Allowing the interviewee to participate and become self-determining

A skilled interviewer is very observant, is sensitive to what his eyes can see. Also, the interviewer should also be aware of her own limitations in observing that is: “seeing only what he/she wants to see”

Skill in observing the interviewee

A skilled interviewer is very observant, is ___ . Also, the interviewer should also be ___ .

sensitive to what his eyes can see, aware of her own limitations in observing

“seeing only what he/she wants to see”

Skill in observing the interviewee

An interviewer listens before talking and starts the interview usually by giving its purpose and then lets the interviewee talk.

Skill in listening

She picks up important points for elaboration or discussion.

Skill in listening

The interviewee says, “Everything I do is wrong”. The interviewer can respond in any of the following ways: – Perhaps you would like to tell me about it. – Tell me about the “everything” – Silence (just being silent, with a waiting expression can encourage the interviewee to continue talking)

Skill in listening

A friendly manner in asking questions can make the difference between getting correct or wrong information.

Skill in asking questions

Leading rather than pointed questions are generally preferred.

Skill in asking questions

It is also advisable to avoid questions that call for a “yes” or “no” answer. The matter of asking personal questions also deserves our attention.

Skill in asking questions

It is also advisable to avoid questions that call for a ___ .

yes or no answer

The Filipino social worker should realize that he/she is entitled to her privacy and must not feel obliged to answer every question of the client.

Skill in answering personal questions

How does a social worker handle personal questions from a client?

Set limits by giving a brief and truthful reply Be sensitive to the motive for asking personal question. If need be, a little “white lie” may be given.

The interviewer gives meaning to the client’s words, expressions and behavior.

Interpreting the client’s response

“Know yourself” is a good motto for the interviewer.

interpreting the client’s response

It is a good motto for the interviewer.

Know yourself

There is also a need to understand the client’s culture.

Interpreting the client's response

Main purpose of interviewing is:

To gather information in order to decide on a course of action To provide therapy To resolve a disagreement To consider a joint undertaking

An interview must have its own structure:

Beginning, Middle, and Ending

The worker must bear in mind the goal and specific objective of each interview:

To give information, obtain it, clarify certain points, consider a decision, necessary steps to take and to give therapy.

The purpose of ___ is to obtain information.

initial interviews

The worker should be guided by the intake sheet or the case study which contains the presenting problem. (starting point)

Initial interviews

The worker should be guided by the ___ or the case study which contains the presenting problem. (___)

intake sheet, starting point

Every interview should:

Begin with the establishment of a common understanding and in the course of helping process be related to what has happened before Continue through the work of weighing and considering feelings, behaviors, and events Conclude with a summing up of what has taken place.

The following are suggestions for conducting interview:

1. Prepare for the interview 2. Always start by making the client feel comfortable 3. Use your intuition or “sixth sense” 4. Exercise care in the use of interview instruments like intake and survey forms. 5. Be conscious of time. 6. Do not rush into direct action or help without fully understanding the client’s situation. 7. The interviewer should have proper deportment.

An arrangement of elements or parts of a whole

Structure

A systematic arrangement of composite parts

Structure

An organization of constituents of an entity in a systematic framework or sequence.

Structure

The basic elements of structure are- a beginning, middle, and an ending.

Linear model

LINEAR MODEL The basic elements of structure are- a beginning, middle, and an ending. Porter Lee has listed four structural elements of the interview:

1) the start, 2) crises in the trend of discussion, 3) psychological moments, and 4) conclusion.

Make the purpose of the interview clear to the client at the earliest possible moment.

The start

Where necessary to explain the function of the agency he represents briefly and in terms that can be readily understood.

The start

‘begin where the client is’

The start

___ of an interview is in motion when the client and the worker’s discussion progressively centres on the main purpose for which the encounter has been conducted.

The middle phase

Critical moments and the psychological blocks within the client or the worker arise.

The middle phase

Expiry of a predetermined period of time

The ending

The client and the worker decide that the purpose of the interview has been achieved.

The ending

Involve final reinforcement, recapitulation and review of the content and process of the interview.

The ending

The theory is that each participant in turn furnishes the stimulus on which the next response is based.

Circular model

Each response becomes a new stimulus until the circle ends by the accomplishment or failure of the purpose of the interview.

Circular model

Takes the circular model further.

Spiral model

After each stimulus – response step a new level of relationship is attained by the worker and the client jointly.

Spiral Model

___ response step a new level of relationship is attained by the worker and the client jointly.

After each stimulus

Each set of stimulus-response takes the interview to a new level. The position where the interview ends should be away from the starting point, or else it will mean that nothing useful has been accomplished.

Spiral model

Each set of stimulus-response takes the interview to a new level. The position where the interview ends should be ___ , or else it will mean that nothing useful has been accomplished.

away from the starting point

The interviewer allows the client steer the interview.

Non-Structured Interviews

There is no prearranged schedule or framing of questions – simply thinking of the purpose and making a mental note of a few possible areas or topics which need to be covered.

Non-Structured Interviews

Questions are close-ended – the interviewee to choose from only given response choices.

Highly-Structured/Standardized Interview

A type of verbal interaction, of informal conversation among a group of people.

Discussion

At best, it is a democratic growth experience for the participants.

Discussion

In general, group discussions provide opportunities for:

1) Contributions from different viewpoints 2) Participation in decision-making 3) Developing creative potential for group members 4) Learning 5) Growth and change.

Decisions resulting from discussion serves as a ___ for the participants to translate these into action as they have contributed to its formulation.

greater motivation

Sometimes, only a few, two or three persons, tend to dominate the ___ and arrive at what they think is consensus.

discussion

Silence does not always mean ___ . “Kayo ang may gusto eh, di kayo ang gumawa”.

tacit consent

Some similarities between discussion and interviewing are:

Each involves two or more persons. There is give and take between and among the participants Communication is both verbal and non verbal They both have a common purpose: to reach some kind of understanding or decision. Both may be formal, informal, spontaneous, or planned Goals may be either immediate or long-term or both.

Their difference (discussion and interviewing) lie ___ .

in structure and in process

It is the process by which a client is helped to move on to another resource for service.

Referrals

In order to make a good referral, the worker must:

possess a good working knowledge of available resources familiarize himself with what his particular community provide in terms of organized as well as informal institutions, whenever possible, should add a personal touch by way of a small note or a phone call if personally acquainted with the worker or the person whom he/she is making the referral.

It must be stressed that regardless of personal touch, the ___ .

formal letter of referral is still a must

Some agencies uses a ___ where the referring worker or supervisor simply fills out the pertinent blanks.

form

In making a ___ , the worker must know at least what the client can do for himself, worker’s role and task, and that of the client in using it.

referral

The main tools of the social worker in helping people solve a problem or a difficulty are ____ .

interviewing, discussion, and referral

How he uses these tools (interviewing, discussion and referral) will be determined by his ___ , his personal touch, the needs of the client, and what resources is available to use.

theoretical base

How he uses these tools (interviewing, discussion and referral) will be determined by his theoretical base , his ___ , the needs of the client, and what resources is available to use.

personal touch

How he uses these tools (interviewing, discussion and referral) will be determined by his theoretical base , his personal touch, the ___ , and what resources is available to use.

needs of the client

How he uses these tools (interviewing, discussion and referral) will be determined by his theoretical base , his personal touch, the needs of the client, ___ to use.

what resources is available

SW7 - Midterm (Stages and Models of Policy Formulation/Making)

ユーザ名非公開 · 83問 · 1年前

SW7 - Midterm (Stages and Models of Policy Formulation/Making)

SW10 - Midterm

SW10 - Midterm

SW 9

SW 9

SW 9 - 2

SW 9 - 2

SW9 Report

SW9 Report

Statistics

Statistics

Statistics 2

Statistics 2

SW 11 - 1

SW 11 - 1

SW 11 - 2

SW 11 - 2

SW 10 - Casework 1

SW 10 - Casework 1

SW 10 - Casework 2

SW 10 - Casework 2

SW 7

SW 7

SW 7 - Report

SW 7 - Report

問題一覧

Anything regarded as necessary in the carrying out of one’s occupation or profession.

Tool

Main tools for social worker are:

interviewing, discussion, and referral

__ complements these tools as it records the progress of a case.

Case recording

It is the main tool used in social work practice.

Interviewing

Set of verbal and nonverbal interactions usually conducted between two people although two or three others may be present and participating now and then.

Interviewing

Interviewing is a set of ___ usually conducted between two people although two or three others may be present and participating now and then.

verbal and nonverbal interactions

It is both an art and a technique which requires knowledge and skill.

Interviewing

Interviewing is an art because while interviewers may follow the same principles, it ___ .

allows for the expression of one’s personality

SKILLS IN INTERVIEWING

It is guided by the professional principles

Skill in relating with the interviewee

Skill in relating with the interviewee. It is guided by the professional principles which includes:

Skill in observing the interviewee

A skilled interviewer is very observant, is ___ . Also, the interviewer should also be ___ .

sensitive to what his eyes can see, aware of her own limitations in observing

“seeing only what he/she wants to see”

Skill in observing the interviewee

An interviewer listens before talking and starts the interview usually by giving its purpose and then lets the interviewee talk.

Skill in listening

She picks up important points for elaboration or discussion.

Skill in listening

A friendly manner in asking questions can make the difference between getting correct or wrong information.

Skill in asking questions

Leading rather than pointed questions are generally preferred.

Skill in asking questions

It is also advisable to avoid questions that call for a “yes” or “no” answer. The matter of asking personal questions also deserves our attention.

Skill in asking questions

It is also advisable to avoid questions that call for a ___ .

yes or no answer

The Filipino social worker should realize that he/she is entitled to her privacy and must not feel obliged to answer every question of the client.

Skill in answering personal questions

How does a social worker handle personal questions from a client?

Set limits by giving a brief and truthful reply Be sensitive to the motive for asking personal question. If need be, a little “white lie” may be given.

The interviewer gives meaning to the client’s words, expressions and behavior.

Interpreting the client’s response

“Know yourself” is a good motto for the interviewer.

interpreting the client’s response

It is a good motto for the interviewer.

Know yourself

There is also a need to understand the client’s culture.

Interpreting the client's response

Main purpose of interviewing is:

To gather information in order to decide on a course of action To provide therapy To resolve a disagreement To consider a joint undertaking

An interview must have its own structure:

Beginning, Middle, and Ending

The worker must bear in mind the goal and specific objective of each interview:

To give information, obtain it, clarify certain points, consider a decision, necessary steps to take and to give therapy.

The purpose of ___ is to obtain information.

initial interviews

The worker should be guided by the intake sheet or the case study which contains the presenting problem. (starting point)

Initial interviews

The worker should be guided by the ___ or the case study which contains the presenting problem. (___)

intake sheet, starting point

Every interview should:

The following are suggestions for conducting interview:

An arrangement of elements or parts of a whole

Structure

A systematic arrangement of composite parts

Structure

An organization of constituents of an entity in a systematic framework or sequence.

Structure

The basic elements of structure are- a beginning, middle, and an ending.

Linear model

LINEAR MODEL The basic elements of structure are- a beginning, middle, and an ending. Porter Lee has listed four structural elements of the interview:

1) the start, 2) crises in the trend of discussion, 3) psychological moments, and 4) conclusion.

Make the purpose of the interview clear to the client at the earliest possible moment.

The start

Where necessary to explain the function of the agency he represents briefly and in terms that can be readily understood.

The start

‘begin where the client is’

The start

___ of an interview is in motion when the client and the worker’s discussion progressively centres on the main purpose for which the encounter has been conducted.

The middle phase

Critical moments and the psychological blocks within the client or the worker arise.

The middle phase

Expiry of a predetermined period of time

The ending

The client and the worker decide that the purpose of the interview has been achieved.

The ending

Involve final reinforcement, recapitulation and review of the content and process of the interview.

The ending

The theory is that each participant in turn furnishes the stimulus on which the next response is based.

Circular model

Each response becomes a new stimulus until the circle ends by the accomplishment or failure of the purpose of the interview.

Circular model

Takes the circular model further.

Spiral model

After each stimulus – response step a new level of relationship is attained by the worker and the client jointly.

Spiral Model

___ response step a new level of relationship is attained by the worker and the client jointly.

After each stimulus

Spiral model

Each set of stimulus-response takes the interview to a new level. The position where the interview ends should be ___ , or else it will mean that nothing useful has been accomplished.

away from the starting point

The interviewer allows the client steer the interview.

Non-Structured Interviews

There is no prearranged schedule or framing of questions – simply thinking of the purpose and making a mental note of a few possible areas or topics which need to be covered.

Non-Structured Interviews

Questions are close-ended – the interviewee to choose from only given response choices.

Highly-Structured/Standardized Interview

A type of verbal interaction, of informal conversation among a group of people.

Discussion

At best, it is a democratic growth experience for the participants.

Discussion

In general, group discussions provide opportunities for:

1) Contributions from different viewpoints 2) Participation in decision-making 3) Developing creative potential for group members 4) Learning 5) Growth and change.

Decisions resulting from discussion serves as a ___ for the participants to translate these into action as they have contributed to its formulation.

greater motivation

Sometimes, only a few, two or three persons, tend to dominate the ___ and arrive at what they think is consensus.

discussion

Silence does not always mean ___ . “Kayo ang may gusto eh, di kayo ang gumawa”.

tacit consent

Some similarities between discussion and interviewing are:

Their difference (discussion and interviewing) lie ___ .

in structure and in process

It is the process by which a client is helped to move on to another resource for service.

Referrals

In order to make a good referral, the worker must:

It must be stressed that regardless of personal touch, the ___ .

formal letter of referral is still a must

Some agencies uses a ___ where the referring worker or supervisor simply fills out the pertinent blanks.

form

In making a ___ , the worker must know at least what the client can do for himself, worker’s role and task, and that of the client in using it.

referral

The main tools of the social worker in helping people solve a problem or a difficulty are ____ .

interviewing, discussion, and referral

How he uses these tools (interviewing, discussion and referral) will be determined by his ___ , his personal touch, the needs of the client, and what resources is available to use.

theoretical base

How he uses these tools (interviewing, discussion and referral) will be determined by his theoretical base , his ___ , the needs of the client, and what resources is available to use.

personal touch

How he uses these tools (interviewing, discussion and referral) will be determined by his theoretical base , his personal touch, the ___ , and what resources is available to use.

needs of the client

How he uses these tools (interviewing, discussion and referral) will be determined by his theoretical base , his personal touch, the needs of the client, ___ to use.

what resources is available