SW 11 - 1

48問 • 1年前

ユーザ名非公開

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問題一覧

Communication is a term derived from the Latin words?

Communis and communi-care

“communis” which means to

make common

“communicare” which means to

share or to impart

It is a two-way process

Communication

Elements of the Communication Process

Source, message, channel, and receiver

From an individual, a group, or an institution. Initiated by a social worker, with her client, her co-worker, her agency, with a worker in another agency.

Source

A knowledge, an attitude, and/or behavior.

Message

It can be conveyed in various ways: verbally, non-verbally, and through symbols.

Message

Message can be conveyed in various ways:

verbally, non-verbally, and through symbols

It refers to the proper course of transmission of communication.

Channel

Channel:

Interpersonal communication and mass media

It involves face-to-face contact with people. This can be a one-to-one basis or can also be on a group level.

Interpersonal communication

As a channel comes in two forms: (1) printed materials such as leaflets, posters, pamphlets, magazines, newspapers, etc. (2) electronics like radio, television, and films.

Mass media

Person, group, or population segment/total population that is intended audience of a communication.

Receiver

Involves the use of words, whether spoken or written.

Verbal communication

Communication without the use of words

Non-verbal communication

Conveyed through the person’s physical appearance, dress, facial expression, behavior, gestures, sounds, silence, touch, eye contact.

Non-verbal communication

A ___ can also communicate messages.

physical setting

(of pictures, diagrams, posters, logos, etc.)

symbols

To be able to place themselves emotionally and psychologically in the situation of the service user.

Empathy skills

Includes ‘reflective listening’ (a term used by Cameron, 2008) as well as other skills, such as ‘reach for feeling’ (Shulman, 2009) and ‘putting feelings into words’

Empathy skills

Feelings may be evident by the narrative but also revealed through tone of voice and attitude, and non-verbally through gesture and body position.

Reflective listening

The social worker needs to receive these feelings in an open, warm and receptive manner. (Cameron, 2008).

Reflective listening

According to ___ skills of ‘reach for feeling’ and ‘putting feelings into words’ are useful for drawing out these feelings which may not be immediately at the surface or are difficult to express.

Shulman's (2009)

It involves the social worker directly asking the service user about how they feel about a particular issue.

Reach for feeling

Needs to be an ‘open question’

Reach for feeling

The acronym SOLER is usefully provided by Egan (2007) to describe the key elements of such positioning:

Square on at 90 degrees, Open stance, Leaning forward, Eye contact, and Relaxed

The second part of ‘reflective listening’ is for the social worker to be focused on ___ of the other person.

hearing the experience

Put the focus on the other person and on what they are offering, rather than asking for additional information, or talking about other things.(Cameron, 2008)

Good listeners

Restating what the other person is saying, but using different words.

Paraphrasing

Making certain that what another person says is understood.

Clarification

Translating into words what you think the other person is feeling.

Reflective responding

It has a variety of purposes: It can communicate to another person that you are really trying to listen to what she’s saying, and it can let her know you did not understand her real intent so she can clarify her meaning.

Paraphrasing

Example: a colleague might state, “I’m so furious with my supervisor. He never gives me any credit for anything!” You might then reply by ___ his statement: “You’re mad at your boss because you don’t think he appreciates all the work you do.”

Paraphrasing

Help another person say more clearly what he really means by providing the words for it. This is clarification ___.

for the other person's benefit

To explain what the other person is saying ___.

for your own benefit

Example: Director of another agency’s rehabilitation unit might say to you, “I think your agency should maintain more involvement with my program.” ___ what the director said, you might respond, “You mean that you would like to have representatives from my agency visit your staff.” In this situation you are attempting to ___ for both yourself and the director exactly what “more involvement” means.

Clarification

A verbal means of displaying empathy that conveys that you understand both what others are going through and how they feel about it.

Reflective responding

Example: a colleague approaches you and says, “I can’t seem to keep up with all that *%#&*#! paperwork!” A ___ might be, “Wow, you really sound mad. I guess this load of paperwork is getting to you.”

Reflective responding

It is important to look another person directly in the eye as you communicate

Eye contact

This establishes a rapport between you and conveys that you are attending to what the other is saying.

Eye contact

It can be used to reinforce what is said verbally and the fact that you mean what you say.

Facial expressions

The amount of space you allow between you and others is another aspect of?

Body positioning

Mass media as a channel comes in two forms:

Printed materials and electronics

Help another person say more clearly what he really means by providing the words for it.

Clarification

To explain what the other person is saying for your own benefit.

Clarification

Help another person say more clearly what he really means by providing the words for it. This is ___ for the other person's benefit.

clarification

Good listeners put the focus on the other person and on what they are offering, rather than asking for additional information, or talking about other things.(Cameron, 2008)

Reflective listening

SW7 - Midterm (Stages and Models of Policy Formulation/Making)

ユーザ名非公開 · 83問 · 1年前

SW7 - Midterm (Stages and Models of Policy Formulation/Making)

SW10 - Midterm

SW10 - Midterm

SW11 - Midterm

SW11 - Midterm

SW 9

SW 9

SW 9 - 2

SW 9 - 2

SW9 Report

SW9 Report

Statistics

Statistics

Statistics 2

Statistics 2

SW 11 - 2

SW 11 - 2

SW 10 - Casework 1

SW 10 - Casework 1

SW 10 - Casework 2

SW 10 - Casework 2

SW 7

SW 7

SW 7 - Report

SW 7 - Report

問題一覧

Communication is a term derived from the Latin words?

Communis and communi-care

“communis” which means to

make common

“communicare” which means to

share or to impart

It is a two-way process

Communication

Elements of the Communication Process

Source, message, channel, and receiver

From an individual, a group, or an institution. Initiated by a social worker, with her client, her co-worker, her agency, with a worker in another agency.

Source

A knowledge, an attitude, and/or behavior.

Message

It can be conveyed in various ways: verbally, non-verbally, and through symbols.

Message

Message can be conveyed in various ways:

verbally, non-verbally, and through symbols

It refers to the proper course of transmission of communication.

Channel

Channel:

Interpersonal communication and mass media

It involves face-to-face contact with people. This can be a one-to-one basis or can also be on a group level.

Interpersonal communication

As a channel comes in two forms: (1) printed materials such as leaflets, posters, pamphlets, magazines, newspapers, etc. (2) electronics like radio, television, and films.

Mass media

Person, group, or population segment/total population that is intended audience of a communication.

Receiver

Involves the use of words, whether spoken or written.

Verbal communication

Communication without the use of words

Non-verbal communication

Conveyed through the person’s physical appearance, dress, facial expression, behavior, gestures, sounds, silence, touch, eye contact.

Non-verbal communication

A ___ can also communicate messages.

physical setting

(of pictures, diagrams, posters, logos, etc.)

symbols

To be able to place themselves emotionally and psychologically in the situation of the service user.

Empathy skills

Includes ‘reflective listening’ (a term used by Cameron, 2008) as well as other skills, such as ‘reach for feeling’ (Shulman, 2009) and ‘putting feelings into words’

Empathy skills

Feelings may be evident by the narrative but also revealed through tone of voice and attitude, and non-verbally through gesture and body position.

Reflective listening

The social worker needs to receive these feelings in an open, warm and receptive manner. (Cameron, 2008).

Reflective listening

Shulman's (2009)

It involves the social worker directly asking the service user about how they feel about a particular issue.

Reach for feeling

Needs to be an ‘open question’

Reach for feeling

The acronym SOLER is usefully provided by Egan (2007) to describe the key elements of such positioning:

Square on at 90 degrees, Open stance, Leaning forward, Eye contact, and Relaxed

The second part of ‘reflective listening’ is for the social worker to be focused on ___ of the other person.

hearing the experience

Put the focus on the other person and on what they are offering, rather than asking for additional information, or talking about other things.(Cameron, 2008)

Good listeners

Restating what the other person is saying, but using different words.

Paraphrasing

Making certain that what another person says is understood.

Clarification

Translating into words what you think the other person is feeling.

Reflective responding

Paraphrasing

Help another person say more clearly what he really means by providing the words for it. This is clarification ___.

for the other person's benefit

To explain what the other person is saying ___.

for your own benefit

Clarification

A verbal means of displaying empathy that conveys that you understand both what others are going through and how they feel about it.

Reflective responding

It is important to look another person directly in the eye as you communicate

Eye contact

This establishes a rapport between you and conveys that you are attending to what the other is saying.

Eye contact

It can be used to reinforce what is said verbally and the fact that you mean what you say.

Facial expressions

The amount of space you allow between you and others is another aspect of?

Body positioning

Mass media as a channel comes in two forms:

Printed materials and electronics

Help another person say more clearly what he really means by providing the words for it.

Clarification

To explain what the other person is saying for your own benefit.

Clarification

Help another person say more clearly what he really means by providing the words for it. This is ___ for the other person's benefit.

clarification

Good listeners put the focus on the other person and on what they are offering, rather than asking for additional information, or talking about other things.(Cameron, 2008)

Reflective listening