lesson 1

34問 • 1年前

問題一覧

refers to the physical actions of a person reflecting of his behavior. these actions may be similar or different when he is or out of organization. in organization ie referred to as organizational behavior

human behavior

defined as "the study of human behavior in organization, of the interaction between individuals and the organization, and of the organization itself."

organizational behavior

what is goal of organizational behavior

to explain behavior, to predict behavior, to control behavior

what is elements of ob

people, structure, technology, environment

consist of individual person and group. either formal or informal group

people

defines the formal relationship of people in the organization. describes how job tasks are formally divided

structure

refers to the combination of resources knowledge and techniques which affect the task that they performance

technology

refers to the forces outside the organization that potentially affect the organization performance

environment

doing things right

effective

doing the right things

efficient

Two types of skills that a person will need to succeed ir chosen career: The skill in doing his work; and The skill in relating with people.

development of people skill

knowledge of the behavior or other will help the person understand his own behavior

personal growth

knowledge of ob is very useful in making the right decision where effectiveness follows

enhancement of organizational and individual effectiveness

Improvements in this type of ability however, can still be made and great benefits can be derived if this is done.

sharpening and refinement of commonsense

what is the benefits of studying organizational behavior

development of people skill, personal growth, enhancement of organizational and individual effectiveness, sharpening and refinement of commonsense

The scientific management approach by Frederick W. Taylor The human relations approach by Elton Mayo and others

the human relations approach

Freud's model The behaviorist approach by Watson and Skinner The Humanist approach by Carl Rogers, Fritz Perls and Abraham Maslow

the personality theories

was the well-known blank. The primary purpose of scientific management was the application of scientific methods to increase the individual worker's productivity. used scientific analysis and experiment to increase worker output. He did it by regarding individuals as equivalents of machine parts and assessed them specific repetitive tasks.

frederick w taylor disciple of scientific management movement

and his research team conducted the blank in 1920 to determine what effect hours of work, periods of rests and lighting might have on worker fatigue and productivity. It was discovered that the social environment have an equivalent if not greater effect on productivity than the physical environment. Mayo concluded that social interaction is a factor for increased productivity.

elton mayo hawthorne studies

brought the idea that believed that irrational motives make up the hidden subconscious mind, which determines the major part of people's behavior.

sigmund freud people are motivate far more than conscious logical reasoning

an eminent psychologist, formulated the theory about learned behavior or behaviorism. This theory indicated that a person can be trained to behave according to the wish of the trainer.

jb watson

who contributed the theory about learned behavior or behaviorism.

jb watson

extended ________ theory with his own theory of behavior modification. concluded that when people receive a positive stimulus like money or praise for what they have done, they will tend to repeat their behavior. When they are ignored and receive no response to the action, they will not be inclined to repeat it.

bf skinner

focused on the person as an individual instead of adhering to a rigid methodology

carl rogers

contribution is the Gestalt psychology wherein the person is seen as being plagued by numerous split, or conflicting desires and needs, which dissipate energy and interfere with that person's ability to achieve his potential

fritz perls

forwarded his model which espouses the id developing the personality toward the ultimate achievement of ht potential. This process is referred to as blank. To achieve this objective, the person must work his way up the succeeding steps of a hierarchy of needs

abraham maslow self actualization

refers to the set of moral choices a person makes based on what he or she ought to do.

ethics

These are moral principles that define right or wrong behavior in organizations.

organization ethics

This refers to behavior that is accepted as morally "good" and "right" as opposed to "bad" and "wrong".

ethical behavior

There are important ethical issues that confront organizations. They consist of the following:

conflict of interest, fairness and honesty, communication, relationship within the organization

exists when a person is in the positic having to decide whether to advance the interests of organization or to operate in his or her own personal interests

conflict of interest

ethical behavior demands that beyond obeying the law they should not knowingly harm customers client and competition

fairness and honesty

organization that provides false and misleading information about their product qnd services

communication

People can become victims of organizations that provide false and misleading information about their products and services.

relationship within the organization