問題一覧
1
example of input
land , labor , capital , information
2
Globalization EU
1970 1980
3
Scientific Management Moving Assembly Line, Henry Ford
1913
4
Human Relations Motivation theories
1940 1960
5
ages people equipment technology materiais, and information To produce goods andfor services
operation
6
Intangible product Produced & consumed at same time Often unique High customer interaction Often knowledge-based
characteristics of services
7
Every aspect of business affects or is affected by operations
why study om
8
the part of business organization that is responsible for producing goods or services
operation
9
are activities that provide some combination of tim form or psychological value Air travel, Education, Haircut, Legal counsel
services
10
Key Issues for Operations Managers Today
economic conditions , innovating , quality problems , risk management , competing in global economy
11
There is a significant amount of interaction and collaboration amongst the functional areas It provides an excellent vehicle for understanding the in which we live
why study om
12
are physical items that include raw materials, parts, subassemblies, and final products. Automobile, Computer, Oven, Shampoo
goods
13
Industrial revolution Division of Labor, Adam Smith
1776
14
Tangible product Production usually separate from consumption Can be inventoried Low customer interaction
characteristics of goods
15
Many service jobs are closely related to operations
financial services , marketing services , accounting services , information services
16
These are typically strategic decisions that usually require long-term commitment of resources determine parameters of system operation
system design decision
17
A primary function of the operations manager is to guide the system by decision making
system design decision , system operation decision
18
System Design Decisions System Design
capacity , facility location , facility layout , product and service planning , acquisition and placement of equipment
19
example of output
goods , services
20
Scope of Operations Management The scope of operations management ranges across the organization. The operations function includes many interrelated activities such as
forecasting , capacity planning , facilities and layout , scheduling , managing inventories , assuring quality , motivating employees , deciding where to locate facilities
21
the manangement of system or processes that create good and or provide services
operation management
22
basic function of the business organization
marketing , operation , finance
23
Manage cash flow. Current assels and capital investmerm
finance
24
example of transformation conversion
process
25
System Operation These are generally tactical and operational decisions
management of personnel , inventory management and control , scheduling , project management , quality assurance
26
Quality revolution JIT and TQM
1970
27
Management Science Linear Programming, George Dantzig
1947
28
Information Age/Internet revolution www, ERP, E-commerce, supply chain management
1990
29
the transformation process
input , transformation , output
30
Manages customer demanda Generates sales to goods and services
marketing
31
The Operations Function consists of all activities directly related to producing goods or providing services.
role of the operations manager
32
Operations managers spend more time on system operation decision than any other decision area They still have a vital stake in system cerion
system operation decision