lesson 1

32問 • 1年前

問題一覧

the part of business organization that is responsible for producing goods or services

operation

the manangement of system or processes that create good and or provide services

operation management

are physical items that include raw materials, parts, subassemblies, and final products. Automobile, Computer, Oven, Shampoo

goods

are activities that provide some combination of tim form or psychological value Air travel, Education, Haircut, Legal counsel

services

Tangible product Production usually separate from consumption Can be inventoried Low customer interaction

characteristics of goods

Intangible product Produced & consumed at same time Often unique High customer interaction Often knowledge-based

characteristics of services

Every aspect of business affects or is affected by operations

why study om

Many service jobs are closely related to operations

financial services, marketing services, accounting services, information services

There is a significant amount of interaction and collaboration amongst the functional areas It provides an excellent vehicle for understanding the in which we live

why study om

The Operations Function consists of all activities directly related to producing goods or providing services.

role of the operations manager

A primary function of the operations manager is to guide the system by decision making

system design decision, system operation decision

Scope of Operations Management The scope of operations management ranges across the organization. The operations function includes many interrelated activities such as

forecasting, capacity planning, facilities and layout, scheduling, managing inventories, assuring quality, motivating employees, deciding where to locate facilities

System Operation These are generally tactical and operational decisions

management of personnel, inventory management and control, scheduling, project management, quality assurance

System Design Decisions System Design

capacity, facility location, facility layout, product and service planning, acquisition and placement of equipment

Key Issues for Operations Managers Today

economic conditions, innovating, quality problems, risk management, competing in global economy

Operations managers spend more time on system operation decision than any other decision area They still have a vital stake in system cerion

system operation decision

These are typically strategic decisions that usually require long-term commitment of resources determine parameters of system operation

system design decision

Manages customer demanda Generates sales to goods and services

marketing

ages people equipment technology materiais, and information To produce goods andfor services

operation

Manage cash flow. Current assels and capital investmerm

finance

Industrial revolution Division of Labor, Adam Smith

1776

Scientific Management Moving Assembly Line, Henry Ford

1913

Human Relations Motivation theories

1940 1960

Management Science Linear Programming, George Dantzig

1947

Quality revolution JIT and TQM

1970

Globalization EU

1970 1980

Information Age/Internet revolution www, ERP, E-commerce, supply chain management

1990

basic function of the business organization

marketing, operation, finance

the transformation process

input, transformation, output

example of input

land, labor, capital, information

example of transformation conversion

process

example of output

goods, services