問題一覧
1
the part of business organization that is responsible for producing goods or services
operation
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the manangement of system or processes that create good and or provide services
operation management
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are physical items that include raw materials, parts, subassemblies, and final products. Automobile, Computer, Oven, Shampoo
goods
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are activities that provide some combination of tim form or psychological value Air travel, Education, Haircut, Legal counsel
services
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Tangible product Production usually separate from consumption Can be inventoried Low customer interaction
characteristics of goods
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Intangible product Produced & consumed at same time Often unique High customer interaction Often knowledge-based
characteristics of services
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Every aspect of business affects or is affected by operations
why study om
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Many service jobs are closely related to operations
financial services , marketing services , accounting services , information services
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There is a significant amount of interaction and collaboration amongst the functional areas It provides an excellent vehicle for understanding the in which we live
why study om
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The Operations Function consists of all activities directly related to producing goods or providing services.
role of the operations manager
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A primary function of the operations manager is to guide the system by decision making
system design decision , system operation decision
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Scope of Operations Management The scope of operations management ranges across the organization. The operations function includes many interrelated activities such as
forecasting , capacity planning , facilities and layout , scheduling , managing inventories , assuring quality , motivating employees , deciding where to locate facilities
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System Operation These are generally tactical and operational decisions
management of personnel , inventory management and control , scheduling , project management , quality assurance
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System Design Decisions System Design
capacity , facility location , facility layout , product and service planning , acquisition and placement of equipment
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Key Issues for Operations Managers Today
economic conditions , innovating , quality problems , risk management , competing in global economy
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Operations managers spend more time on system operation decision than any other decision area They still have a vital stake in system cerion
system operation decision
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These are typically strategic decisions that usually require long-term commitment of resources determine parameters of system operation
system design decision
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Manages customer demanda Generates sales to goods and services
marketing
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ages people equipment technology materiais, and information To produce goods andfor services
operation
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Manage cash flow. Current assels and capital investmerm
finance
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Industrial revolution Division of Labor, Adam Smith
1776
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Scientific Management Moving Assembly Line, Henry Ford
1913
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Human Relations Motivation theories
1940 1960
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Management Science Linear Programming, George Dantzig
1947
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Quality revolution JIT and TQM
1970
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Globalization EU
1970 1980
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Information Age/Internet revolution www, ERP, E-commerce, supply chain management
1990
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basic function of the business organization
marketing , operation , finance
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the transformation process
input , transformation , output
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example of input
land , labor , capital , information
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example of transformation conversion
process
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example of output
goods , services