PPT 2
問題一覧
1
Service recovery strategies refers to the actions and strategies businesses in this industries use to address service failure and restore customer satisfaction
2
Service recovery is a process used by businesses to rectify service failure, appease dissatisfied customers and regain their trust
3
Service guarantees is a promise to perform a certain level of service, with compensation if the promise isn’t met. two components: • a promise of what service will be delivered • what the payout will be if the promise isnt fulfilled
4
boosts customer retention, enhances the brand reputation, leads to a positive word of mouth, guarantees customer satisfaction, helps de-escalate issues, increase customer lifetime value, provides learning opportunities, offers businesses a competitive advantage
5
Anticipate and empathize the needs of the customer, Acknowledge your customer’s feelings, Take responsibility and apologize, Offer alternatives or solutions for their problems, Make amends through follow up
CHAPTER 1
CHAPTER 1
Chynah Galino · 23問 · 2年前CHAPTER 1
CHAPTER 1
23問 • 2年前CHAPTER 2
CHAPTER 2
Chynah Galino · 8問 · 2年前CHAPTER 2
CHAPTER 2
8問 • 2年前PRINCIPLES OF AN ORGANIZATION
PRINCIPLES OF AN ORGANIZATION
Chynah Galino · 19問 · 2年前PRINCIPLES OF AN ORGANIZATION
PRINCIPLES OF AN ORGANIZATION
19問 • 2年前ENGLISH - KOREAN
ENGLISH - KOREAN
Chynah Galino · 16問 · 2年前ENGLISH - KOREAN
ENGLISH - KOREAN
16問 • 2年前ENTREPRENEURSHIP AND ENTREPRENEUR
ENTREPRENEURSHIP AND ENTREPRENEUR
Chynah Galino · 12問 · 2年前ENTREPRENEURSHIP AND ENTREPRENEUR
ENTREPRENEURSHIP AND ENTREPRENEUR
12問 • 2年前REST OF LUZON / SIERRA MADRE MOUNTAIN
REST OF LUZON / SIERRA MADRE MOUNTAIN
Chynah Galino · 16問 · 1年前REST OF LUZON / SIERRA MADRE MOUNTAIN
REST OF LUZON / SIERRA MADRE MOUNTAIN
16問 • 1年前CENTRAL MINDANAO
CENTRAL MINDANAO
Chynah Galino · 15問 · 1年前CENTRAL MINDANAO
CENTRAL MINDANAO
15問 • 1年前SOUTHERN AND EASTERN MINDANAO
SOUTHERN AND EASTERN MINDANAO
Chynah Galino · 15問 · 1年前SOUTHERN AND EASTERN MINDANAO
SOUTHERN AND EASTERN MINDANAO
15問 • 1年前MIXED
MIXED
Chynah Galino · 40問 · 1年前MIXED
MIXED
40問 • 1年前3rd Lesson
3rd Lesson
Chynah Galino · 7問 · 1年前3rd Lesson
3rd Lesson
7問 • 1年前4th Lesson
4th Lesson
Chynah Galino · 43問 · 1年前4th Lesson
4th Lesson
43問 • 1年前I
I
Chynah Galino · 19問 · 1年前I
I
19問 • 1年前II
II
Chynah Galino · 18問 · 1年前II
II
18問 • 1年前III
III
Chynah Galino · 42問 · 1年前III
III
42問 • 1年前MIDTERMS
MIDTERMS
Chynah Galino · 10問 · 1年前MIDTERMS
MIDTERMS
10問 • 1年前OM
OM
Chynah Galino · 9問 · 1年前OM
OM
9問 • 1年前PPT 1
PPT 1
Chynah Galino · 32問 · 1年前PPT 1
PPT 1
32問 • 1年前PPT 2
PPT 2
Chynah Galino · 21問 · 1年前PPT 2
PPT 2
21問 • 1年前PPT 3
PPT 3
Chynah Galino · 13問 · 1年前PPT 3
PPT 3
13問 • 1年前PPT 5
PPT 5
Chynah Galino · 13問 · 1年前PPT 5
PPT 5
13問 • 1年前PPT 1
PPT 1
Chynah Galino · 10問 · 1年前PPT 1
PPT 1
10問 • 1年前INTERACTIVE ENGLISH
INTERACTIVE ENGLISH
Chynah Galino · 12問 · 1年前INTERACTIVE ENGLISH
INTERACTIVE ENGLISH
12問 • 1年前問題一覧
1
Service recovery strategies refers to the actions and strategies businesses in this industries use to address service failure and restore customer satisfaction
2
Service recovery is a process used by businesses to rectify service failure, appease dissatisfied customers and regain their trust
3
Service guarantees is a promise to perform a certain level of service, with compensation if the promise isn’t met. two components: • a promise of what service will be delivered • what the payout will be if the promise isnt fulfilled
4
boosts customer retention, enhances the brand reputation, leads to a positive word of mouth, guarantees customer satisfaction, helps de-escalate issues, increase customer lifetime value, provides learning opportunities, offers businesses a competitive advantage
5
Anticipate and empathize the needs of the customer, Acknowledge your customer’s feelings, Take responsibility and apologize, Offer alternatives or solutions for their problems, Make amends through follow up