II

the facade exposure to the paying customers and guests

the unglamorous sweatshops or working production areas

Behind the glamorous side of the industry is a lot of hard work meticulous planning training and preventive troubleshooting to ensure utmost satisfaction by customers and guests

Government and regulators, Labour sector, Academe, Market segment, Business sector, Intermediaries, Supply and service provider, Media and advocacy group

Philippine food service market is highly competitive market with substantial market share by leading players

Embarking on market expansion and innovation in terms of online deliveries

New types of customer friendly services infused with latest technology

Enhance online ordering by offering improved selection, Convenience, Transparency, Security to customers

National union of workers in the hotel restaurant and allied industries, Genuine labour organisation of workers in the hotel restaurant and allied industries

The most important element in the industry because without them the industry won’t stay and survive in the business

Customer feedback is crucial as it has to be documented feedback may lead to counseling and disciplinary action if repeated

Cited and recognized employee are influential factors in boosting employee career

Demographics and psychographics are important in conceptualizing and designing products services and facilities for different tourist market segments

DOT DPWH DOTC DTI DFA DILG DOH PCG

SEC BSP AMLC PRC BFAD BI BIR BOC

CHED TESDA

Organization that act as middleman of key players in the industry