PPT 1

Total quality management is the act of overseeing all the activities needed to maintain a desired level of excellence. It includes determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.

customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decesion making, mutually beneficial supplier relationship

Customer focus means understanding and meeting the needs and expectation of a customer, ensuring satisfaction, and striving to exceed their requirements

Leadership is the ability to guide, motivate, and inspire other toward achieving common goals and creating a positive, productive environment

Involvement of people people at all levels are essential to the success of an organisation. This involvement encourages innovation and creative problem-solving, helping address workplace challenges effectively.

Process approach involves a structured series of actions aim at achieving specific results

System approach management focuses on understanding, identifying, and managing interrelated processes within a system to enhance organizational effectiveness and efficiency

Continual improvement involves ongoing efforts to enhance products, processes, and outcomes across organizations

Factual approach the decision-making is a method of making decisions based on the analysis of accurate and reliable data rather than assumption and intuition