A normative measure of the capacity of a persons brain to think a variety of domains

Traditional way of labeling peoples, intellectual level or capacity

Standard IQ test

According to Gregor Mendel, intelligence is…?

According to Charles Darwin, intelligence is…?

Businesses and recruiters expect tourism students to be?

Administer either standardized or improvised and customized IQ tests when selecting employees to be hired

The frequent social interactions and the people oriented nature of the industry, prompted many managers to place considerable and sometimes severe weight and emotional quotient of an applicant

What are the multiple intelligence

It is the ability to monitor one’s own, as well as other people’s emotions, discriminate, and label them properly and use emotional information to guide thinking and behavior

People with high EQ

Measure of how silent a person is in the phase of stress and adversities

What factors influenced AQ

a method developed by Paul Stoltz

Also referred to as soft skills of a tourism professional

The essence of a person’a EI or EQ

Top 10 Essential soft skills expected of future tourism and hosp. professionals

Understanding the customer’s needs and being able to deliver a positive customer service experience all time

Stimulating repeat business from customers and building a loyal clientele or interested in returning in the long run

Highly valued in the industry and the higher in the hierarchy, the more important they become

Hospitality and tourism jobs often demand odd work hours like nights and weekends graveyard shift 11 PM to 7 PM the toughest shift when an employee needs to cover or substitute for a colleague switching rapidly from one task to another weekly switching of schedules

Expected to do multitasking assignments as one needs to respond to spur-of-the-moment request

Be able to speak a third or fourth language is a particular plus in the field and increase one’s value

Speaking the language of the client enables one establish rapport instantly and intimate relationship promoting customer, trust satisfaction, and loyalty

Understanding the job, which is to keep clients happy and satisfied whatever the cost is

Being prepared to accept challenges in the workplace, no matter how difficult the task may appear

Being able to fulfill multiple rules is a way to render themselves is indispensable to the employers

It’s an essential social skills that will help customers feel comfortable and at home with their surroundings

It is a reflection of an employees entire organization

It contributes the efficiency, productivity, and morale as well as a goodwill and improves network

Lead to personal and career development

Vital in the conduct of at tourism and hospitality professionals work

Most professions are jobs adhere to specific standard looks that are ideal and pleasing to the eyes of their served clients or customers.

Most companies provide a set of uniforms for every job position, which includes accessories, such as nameplate, gloves, footwear, etc.

When work attires are not prescribed by the company, and employees are free to wear any appropriate attire, one must always consider his or her physical build heights skin color, etc.

Can be manifested with customers or guests in many possible ways, such as:

Eighth purpose of communication

Barriers defective communication

Types of communication in the corporate world

Employee doesn’t care much about himself and does not care about others Tends to be submissive on some issues, but contradicts on other issues

Characterized as a constant hostile attitude and behavior toward colleagues and most likely exudes a vigorous personality

Refers to a person’s ability to express both positive and negative ideas and feelings in an open, honest, or transparent direct yet respectful way