暗記メーカー

暗記メーカー

​
ログイン

III

III
42問 • 1年前
  • Chynah Galino
    • 通報

    問題一覧

  • 1

    A normative measure of the capacity of a persons brain to think a variety of domains

    IQ

  • 2

    Traditional way of labeling peoples, intellectual level or capacity

    IQ

  • 3

    Standard IQ test

    typically have a cultural and professional bias

  • 4

    According to Gregor Mendel, intelligence is…?

    hereditary (genetic)

  • 5

    According to Charles Darwin, intelligence is…?

    acquired (environment)

  • 6

    Businesses and recruiters expect tourism students to be?

    multi-skilled

  • 7

    Administer either standardized or improvised and customized IQ tests when selecting employees to be hired

    hr-dot companies

  • 8

    The frequent social interactions and the people oriented nature of the industry, prompted many managers to place considerable and sometimes severe weight and emotional quotient of an applicant

    multiple intelligence

  • 9

    What are the multiple intelligence

    body-kinesthetic, interpersonal, intrapersonal, logical-mathematical, naturalistic, musical, verbal-linguistic, visual-spatial

  • 10

    It is the ability to monitor one’s own, as well as other people’s emotions, discriminate, and label them properly and use emotional information to guide thinking and behavior

    EI

  • 11

    People with high EQ

    have better mental health, job performance, and leadership competencies

  • 12

    Measure of how silent a person is in the phase of stress and adversities

    AQ

  • 13

    What factors influenced AQ

    emotional, physical, and mental health

  • 14

    a method developed by Paul Stoltz

    adversity response profile (arp)

  • 15

    Also referred to as soft skills of a tourism professional

    excellent social skills

  • 16

    The essence of a person’a EI or EQ

    social skills

  • 17

    Top 10 Essential soft skills expected of future tourism and hosp. professionals

    customer service, networking, communication, flexibility, organizational skills, languages, committment, self-efficacy, multi-tasking, cultural awareness

  • 18

    Understanding the customer’s needs and being able to deliver a positive customer service experience all time

    customer service

  • 19

    Stimulating repeat business from customers and building a loyal clientele or interested in returning in the long run

    networking

  • 20

    Highly valued in the industry and the higher in the hierarchy, the more important they become

    communication

  • 21

    Hospitality and tourism jobs often demand odd work hours like nights and weekends graveyard shift 11 PM to 7 PM the toughest shift when an employee needs to cover or substitute for a colleague switching rapidly from one task to another weekly switching of schedules

    flexibility

  • 22

    Expected to do multitasking assignments as one needs to respond to spur-of-the-moment request

    organizational skills

  • 23

    Be able to speak a third or fourth language is a particular plus in the field and increase one’s value

    languages

  • 24

    Speaking the language of the client enables one establish rapport instantly and intimate relationship promoting customer, trust satisfaction, and loyalty

    languages

  • 25

    Understanding the job, which is to keep clients happy and satisfied whatever the cost is

    committment

  • 26

    Being prepared to accept challenges in the workplace, no matter how difficult the task may appear

    self-efficacy

  • 27

    Being able to fulfill multiple rules is a way to render themselves is indispensable to the employers

    multi-tasking

  • 28

    It’s an essential social skills that will help customers feel comfortable and at home with their surroundings

    cultural awareness

  • 29

    It is a reflection of an employees entire organization

    professional image

  • 30

    It contributes the efficiency, productivity, and morale as well as a goodwill and improves network

    professional image

  • 31

    Lead to personal and career development

    professionalism

  • 32

    Vital in the conduct of at tourism and hospitality professionals work

    credibility and integrity

  • 33

    Most professions are jobs adhere to specific standard looks that are ideal and pleasing to the eyes of their served clients or customers.

    professional standards

  • 34

    Most companies provide a set of uniforms for every job position, which includes accessories, such as nameplate, gloves, footwear, etc.

    organizational norms

  • 35

    When work attires are not prescribed by the company, and employees are free to wear any appropriate attire, one must always consider his or her physical build heights skin color, etc.

    physical (body and face) features

  • 36

    Can be manifested with customers or guests in many possible ways, such as:

    verbal, written, and non-verbal communication

  • 37

    Eighth purpose of communication

    address concern, build rapport and trust, educate and understand better, express oneself, inform and create awareness, influence perception, modify behaviour, promote action

  • 38

    Barriers defective communication

    sender, receiver, methodology, message, environment

  • 39

    Types of communication in the corporate world

    passive-aggressive communication, aggressive communication, assertive communication

  • 40

    Employee doesn’t care much about himself and does not care about others Tends to be submissive on some issues, but contradicts on other issues

    passive-aggressive communication

  • 41

    Characterized as a constant hostile attitude and behavior toward colleagues and most likely exudes a vigorous personality

    aggressive communication

  • 42

    Refers to a person’s ability to express both positive and negative ideas and feelings in an open, honest, or transparent direct yet respectful way

    assertive communication

    • CHAPTER 1

    CHAPTER 1

    Chynah Galino · 23問 · 2年前

    CHAPTER 1

    CHAPTER 1

    23問 • 2年前
    Chynah Galino

    CHAPTER 2

    CHAPTER 2

    Chynah Galino · 8問 · 2年前

    CHAPTER 2

    CHAPTER 2

    8問 • 2年前
    Chynah Galino

    PRINCIPLES OF AN ORGANIZATION

    PRINCIPLES OF AN ORGANIZATION

    Chynah Galino · 19問 · 2年前

    PRINCIPLES OF AN ORGANIZATION

    PRINCIPLES OF AN ORGANIZATION

    19問 • 2年前
    Chynah Galino

    ENGLISH - KOREAN

    ENGLISH - KOREAN

    Chynah Galino · 16問 · 2年前

    ENGLISH - KOREAN

    ENGLISH - KOREAN

    16問 • 2年前
    Chynah Galino

    ENTREPRENEURSHIP AND ENTREPRENEUR

    ENTREPRENEURSHIP AND ENTREPRENEUR

    Chynah Galino · 12問 · 2年前

    ENTREPRENEURSHIP AND ENTREPRENEUR

    ENTREPRENEURSHIP AND ENTREPRENEUR

    12問 • 2年前
    Chynah Galino

    REST OF LUZON / SIERRA MADRE MOUNTAIN

    REST OF LUZON / SIERRA MADRE MOUNTAIN

    Chynah Galino · 16問 · 1年前

    REST OF LUZON / SIERRA MADRE MOUNTAIN

    REST OF LUZON / SIERRA MADRE MOUNTAIN

    16問 • 1年前
    Chynah Galino

    CENTRAL MINDANAO

    CENTRAL MINDANAO

    Chynah Galino · 15問 · 1年前

    CENTRAL MINDANAO

    CENTRAL MINDANAO

    15問 • 1年前
    Chynah Galino

    SOUTHERN AND EASTERN MINDANAO

    SOUTHERN AND EASTERN MINDANAO

    Chynah Galino · 15問 · 1年前

    SOUTHERN AND EASTERN MINDANAO

    SOUTHERN AND EASTERN MINDANAO

    15問 • 1年前
    Chynah Galino

    MIXED

    MIXED

    Chynah Galino · 40問 · 1年前

    MIXED

    MIXED

    40問 • 1年前
    Chynah Galino

    3rd Lesson

    3rd Lesson

    Chynah Galino · 7問 · 1年前

    3rd Lesson

    3rd Lesson

    7問 • 1年前
    Chynah Galino

    4th Lesson

    4th Lesson

    Chynah Galino · 43問 · 1年前

    4th Lesson

    4th Lesson

    43問 • 1年前
    Chynah Galino

    I

    I

    Chynah Galino · 19問 · 1年前

    I

    I

    19問 • 1年前
    Chynah Galino

    II

    II

    Chynah Galino · 18問 · 1年前

    II

    II

    18問 • 1年前
    Chynah Galino

    MIDTERMS

    MIDTERMS

    Chynah Galino · 10問 · 1年前

    MIDTERMS

    MIDTERMS

    10問 • 1年前
    Chynah Galino

    OM

    OM

    Chynah Galino · 9問 · 1年前

    OM

    OM

    9問 • 1年前
    Chynah Galino

    PPT 1

    PPT 1

    Chynah Galino · 32問 · 1年前

    PPT 1

    PPT 1

    32問 • 1年前
    Chynah Galino

    PPT 2

    PPT 2

    Chynah Galino · 21問 · 1年前

    PPT 2

    PPT 2

    21問 • 1年前
    Chynah Galino

    PPT 3

    PPT 3

    Chynah Galino · 13問 · 1年前

    PPT 3

    PPT 3

    13問 • 1年前
    Chynah Galino

    PPT 5

    PPT 5

    Chynah Galino · 13問 · 1年前

    PPT 5

    PPT 5

    13問 • 1年前
    Chynah Galino

    PPT 1

    PPT 1

    Chynah Galino · 10問 · 1年前

    PPT 1

    PPT 1

    10問 • 1年前
    Chynah Galino

    PPT 2

    PPT 2

    Chynah Galino · 5問 · 1年前

    PPT 2

    PPT 2

    5問 • 1年前
    Chynah Galino

    INTERACTIVE ENGLISH

    INTERACTIVE ENGLISH

    Chynah Galino · 12問 · 1年前

    INTERACTIVE ENGLISH

    INTERACTIVE ENGLISH

    12問 • 1年前
    Chynah Galino

    問題一覧

  • 1

    A normative measure of the capacity of a persons brain to think a variety of domains

    IQ

  • 2

    Traditional way of labeling peoples, intellectual level or capacity

    IQ

  • 3

    Standard IQ test

    typically have a cultural and professional bias

  • 4

    According to Gregor Mendel, intelligence is…?

    hereditary (genetic)

  • 5

    According to Charles Darwin, intelligence is…?

    acquired (environment)

  • 6

    Businesses and recruiters expect tourism students to be?

    multi-skilled

  • 7

    Administer either standardized or improvised and customized IQ tests when selecting employees to be hired

    hr-dot companies

  • 8

    The frequent social interactions and the people oriented nature of the industry, prompted many managers to place considerable and sometimes severe weight and emotional quotient of an applicant

    multiple intelligence

  • 9

    What are the multiple intelligence

    body-kinesthetic, interpersonal, intrapersonal, logical-mathematical, naturalistic, musical, verbal-linguistic, visual-spatial

  • 10

    It is the ability to monitor one’s own, as well as other people’s emotions, discriminate, and label them properly and use emotional information to guide thinking and behavior

    EI

  • 11

    People with high EQ

    have better mental health, job performance, and leadership competencies

  • 12

    Measure of how silent a person is in the phase of stress and adversities

    AQ

  • 13

    What factors influenced AQ

    emotional, physical, and mental health

  • 14

    a method developed by Paul Stoltz

    adversity response profile (arp)

  • 15

    Also referred to as soft skills of a tourism professional

    excellent social skills

  • 16

    The essence of a person’a EI or EQ

    social skills

  • 17

    Top 10 Essential soft skills expected of future tourism and hosp. professionals

    customer service, networking, communication, flexibility, organizational skills, languages, committment, self-efficacy, multi-tasking, cultural awareness

  • 18

    Understanding the customer’s needs and being able to deliver a positive customer service experience all time

    customer service

  • 19

    Stimulating repeat business from customers and building a loyal clientele or interested in returning in the long run

    networking

  • 20

    Highly valued in the industry and the higher in the hierarchy, the more important they become

    communication

  • 21

    Hospitality and tourism jobs often demand odd work hours like nights and weekends graveyard shift 11 PM to 7 PM the toughest shift when an employee needs to cover or substitute for a colleague switching rapidly from one task to another weekly switching of schedules

    flexibility

  • 22

    Expected to do multitasking assignments as one needs to respond to spur-of-the-moment request

    organizational skills

  • 23

    Be able to speak a third or fourth language is a particular plus in the field and increase one’s value

    languages

  • 24

    Speaking the language of the client enables one establish rapport instantly and intimate relationship promoting customer, trust satisfaction, and loyalty

    languages

  • 25

    Understanding the job, which is to keep clients happy and satisfied whatever the cost is

    committment

  • 26

    Being prepared to accept challenges in the workplace, no matter how difficult the task may appear

    self-efficacy

  • 27

    Being able to fulfill multiple rules is a way to render themselves is indispensable to the employers

    multi-tasking

  • 28

    It’s an essential social skills that will help customers feel comfortable and at home with their surroundings

    cultural awareness

  • 29

    It is a reflection of an employees entire organization

    professional image

  • 30

    It contributes the efficiency, productivity, and morale as well as a goodwill and improves network

    professional image

  • 31

    Lead to personal and career development

    professionalism

  • 32

    Vital in the conduct of at tourism and hospitality professionals work

    credibility and integrity

  • 33

    Most professions are jobs adhere to specific standard looks that are ideal and pleasing to the eyes of their served clients or customers.

    professional standards

  • 34

    Most companies provide a set of uniforms for every job position, which includes accessories, such as nameplate, gloves, footwear, etc.

    organizational norms

  • 35

    When work attires are not prescribed by the company, and employees are free to wear any appropriate attire, one must always consider his or her physical build heights skin color, etc.

    physical (body and face) features

  • 36

    Can be manifested with customers or guests in many possible ways, such as:

    verbal, written, and non-verbal communication

  • 37

    Eighth purpose of communication

    address concern, build rapport and trust, educate and understand better, express oneself, inform and create awareness, influence perception, modify behaviour, promote action

  • 38

    Barriers defective communication

    sender, receiver, methodology, message, environment

  • 39

    Types of communication in the corporate world

    passive-aggressive communication, aggressive communication, assertive communication

  • 40

    Employee doesn’t care much about himself and does not care about others Tends to be submissive on some issues, but contradicts on other issues

    passive-aggressive communication

  • 41

    Characterized as a constant hostile attitude and behavior toward colleagues and most likely exudes a vigorous personality

    aggressive communication

  • 42

    Refers to a person’s ability to express both positive and negative ideas and feelings in an open, honest, or transparent direct yet respectful way

    assertive communication