問題一覧
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essential function of the housekeeping
cleaning
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improves the appearance and enhance the image
cleaning
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esures that it will reduces the risk of disease
cleaning
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cleaning methods
washing friction suction force dusting
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using water and a cleaning agent
washing
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usin an abrasive
friction
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using a vacuum cleaner
suction
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using pressurized water
force
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using duster to clean
dusting
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more effective when using a clean cloth and dampening it
damp dusting
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most surfaces can be cleaned this way
damp dusting
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polish is used to nourish wood
polishing
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only use this method where it appropriate to use damp dusting
dry dusting
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this is to drag dirt on the floor
sweeping
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cleaning floor surfaces has variety of floor surfaced
floor cleaning
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this is to kill some types of bacteria
disinfecting
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the dust is sucked into a bag
suctioning
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it is the most effective type of cleaning
suctioning
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has a knowledge about the areas
housekeeper/ room attendant
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it has single bed
single room
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with one double bed
double room
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this room is well furnished
deluxe room
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are avilable with single and double beds
deluxe room
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it has room with twin single beds meant for two people
twin room
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it is a room for the guest with option of self catering
studio room
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it has queen size bed
studio room
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there is also a dining area and seating area
studio
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it is a luxury that offers more space and furniture
suite room
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it typically has a living room
suite room
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it is a larger bedroom with a sitting area
executive room
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there is a dressing table as well as writing table
executive room
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a set of rooms not at same level
duplex room
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the parlor is at the lower level
duplex room
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two rooms adjacent to each other
interconnected rooms
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it is a ser of room situated in the terrace level
penthouse suite
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it is a room that has two single bed with a single head board
hollywood twin bed rooms
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it is a separated small room that is independent of the hotel
cabana
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are complete with small sitting room
cabana
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requested by guest who have small children
baby cot
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used to put an extra bed into a room
roll away beds
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they have wheels
roll away beds
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bed linens
bed sheets duvet pillow cases bedspreads
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used to cover mattress
bed sheets
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consist of duvet filter
duvet
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these are place on the pillows
pillow case
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place on top of made bed
bedspreads
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bed elements
blankets duvets pillows
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is device to open a lock
key
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type of keys
emergency key master key guest key
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it open all doors even with double lock
emergency key
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should be highly protected
emergency key
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it is usually locked in a safe deposit box
emergency key
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open a set of several locks
master key
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it operates all locks in the hotel
grand master key
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it operates all secrions in the floor
floor supervisor master key
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it operates all rooms serviced
housekeeping staff master key
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it is issued to guest to open ther assigned guestroom
guest key
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it is an electronically coded cards
key card
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is a plastic card
key card
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type of key cards
mechanical hole card bar code card magnetic stripe card smart card
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single twin
37in.x80in. (94cmx203cm)
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double of full
54in.x75in. (137cmx191cm)
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queen
60in.x80in. (152cmx203cm)
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olympic queen
66inx80in.(168cmx203cm)
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king
76in.x80in. (193cmx203cm)
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california king
72 in. x84 in. (183cmx213cm)
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single twin A
36in. x74in (92cmx187cm)
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double of full A
54in x 75 in (137cmx191cm)
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queen A
60in.x80in (152cmx203cm)
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king
72x80 (183x203)
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super king
80x80 (203x203)
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single twin UK
36x75(92x191)
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double of full UK
54x75 (137x191)
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king
59x79 (150x200)
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super king
71x79 (180x200)
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single twin E
35x79 (190x200)
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double of full E
55x79 (140x200)
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9 king
63x79 (160x200)
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items in stock that are consumed or used up
non-recycled inventories
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including cleaning supplies, small equipment items
non-recycled inventories
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items in stock that have relatively limited useful lives
recycled inventories
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particular inventory item that represents the quantity of the item
par number
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quantity of each type of linen
floor par
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key that opens all guest room that are not double locked
master key
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key that opens all guest room and doors even when double locked
grand master/ emergency key
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key that opens one guest room
guest room key
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detailed process in which guest rooms are systematically checked
room inspection
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standard pillowcase
20"x30"
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king pillowcase
20"x40"
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standard pillow
20x26
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king pillow
20x36
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bath sheet
36x70
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bath
20x40
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hand
16x26
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wash cloth
12x12
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bath mat
18x24
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proximity cards
RFID
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report prepared by the housekeeping department
housekeeping status report
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systematic approach to maintenance
preventive maintenance
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which the housekeeping department description of room differs
room status discrepancy