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Supply chain
  • Lady Rose Joy Domalanta

  • 問題数 157 • 9/12/2023

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    問題一覧

  • 1

    Best practices in financial measure

    setting defined goals regular monitoring fostering interdepartmental collaboration

  • 2

    Things to Consider When Using CRM

    Define Your Goals Train your staff Indulge in regular monitoring Plan integrations in advance Understand legal aspect

  • 3

    BEST PRACTICES FOR PROVIDING EXCEPTIONAL CUSTOMER SERVICE IN THE HOTEL INDUSTRY

    -Train Employees on Customer Service Skills -Encourage a Customer – Centric Culture -Implement Feedback Mechanisms for Guest -Monitor and Measure Customer Service Performance

  • 4

    is a company's optimal order quantity

    EOQ

  • 5

    Best Practices for Effective Use of Financial Measures

    Defined Goals •Establish clear goals and align financial measures to track progress towards achieving them. •Regular Monitoring •Consistently monitor financial measures to identify trends and make timely adjustments to optimize performance. •Interdepartmental Collaboration •Promote collaboration between finance, operations, and marketing teams to ensure a comprehensive and holistic approach to financial performance.

  • 6

    Benefits of Financial Measures

    •Data-Driven Decisions •Financial measures provide concrete information to make informed decisions and drive strategic planning in the hospitality industry. •Performance Evaluation •Measuring financial metrics enables benchmarking against industry standards and tracking progress towards goals to ensure continuous improvement. •Investor Confidence •Strong financial performance attracting potential investors and creating opportunities for growth and expansion.

  • 7

    customer satisfaction and product quality

    qualitative measures

  • 8

    5 key components of supply chain

    -planning -sourcing -making -delivery -returning

  • 9

    THE NEED OF CRM

    Track Occupancy Provides a Centralized Database Boost Customer Engagement Enhances Customer Loyalty Boost Conversions Work Efficiently Automate Communication IVR Integration

  • 10

    CRM provides a centralized platform

    provides a centralized database

  • 11

    include prerecorded audio

    contact center automation

  • 12

    track customer interactions and automate

    sales force automation

  • 13

    defined as the end-to-end delay

    cycle time

  • 14

    provide valuable insights for improving efficiency

    financial measures

  • 15

    CRM platforms typically offer communication tools

    improve communication and collaboration

  • 16

    to provide a buffer between production and sales

    inventory

  • 17

    also what keeps your customers coming back to your company over time

    essential customer service

  • 18

    CRM systems help track employee information

    human resource management

  • 19

    measure of sellers versus buyers

    stock turnover ratio

  • 20

    hotel CRM provides you the status of a customer

    boost conversions

  • 21

    to be available and present for guests

    customer service department

  • 22

    can improve your relationships with customers

    essential customer service

  • 23

    business use to manage and improve their interactions

    CRM

  • 24

    expenses associated with holding inventory

    carrying costs

  • 25

    focuses on strengthening customer relationships

    hotel CRM

  • 26

    which goods are received from suppliers only

    JIT

  • 27

    is a metric that analysts use to determine the efficiency of sales

    DSI

  • 28

    ecompases various aspects

    supply chain performance

  • 29

    Benefits of CRM

    Improved Customer Satisfaction Increased customer loyalty Enhanced guest service Improved marketing and sales efforts

  • 30

    focuses on strengthening customer relationships

    hotel CRM

  • 31

    not only helps you in keeping a record

    IVR intergration

  • 32

    four major KPIs

    cost saving delivery accuracy supplier compliance cycle time

  • 33

    is a system for calculating the materials

    MRP

  • 34

    direct connection between your customers and your company

    customer service team

  • 35

    business use to manage and improve their interactions

    CRM

  • 36

    may face challenges related to data

    financial measures

  • 37

    to better understand the preferences and needs of their guests.

    improved customer satisfaction

  • 38

    measurement how well a supply chain

    supply chain performance

  • 39

    is the total cost of sales divided by inventory

    stock turnover

  • 40

    often called the lead time

    cycle time