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問題一覧
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Best practices in financial measure
setting defined goals regular monitoring fostering interdepartmental collaboration
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Things to Consider When Using CRM
Define Your Goals Train your staff Indulge in regular monitoring Plan integrations in advance Understand legal aspect
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BEST PRACTICES FOR PROVIDING EXCEPTIONAL CUSTOMER SERVICE IN THE HOTEL INDUSTRY
-Train Employees on Customer Service Skills -Encourage a Customer – Centric Culture -Implement Feedback Mechanisms for Guest -Monitor and Measure Customer Service Performance
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is a company's optimal order quantity
EOQ
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Best Practices for Effective Use of Financial Measures
Defined Goals •Establish clear goals and align financial measures to track progress towards achieving them. •Regular Monitoring •Consistently monitor financial measures to identify trends and make timely adjustments to optimize performance. •Interdepartmental Collaboration •Promote collaboration between finance, operations, and marketing teams to ensure a comprehensive and holistic approach to financial performance.
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Benefits of Financial Measures
•Data-Driven Decisions •Financial measures provide concrete information to make informed decisions and drive strategic planning in the hospitality industry. •Performance Evaluation •Measuring financial metrics enables benchmarking against industry standards and tracking progress towards goals to ensure continuous improvement. •Investor Confidence •Strong financial performance attracting potential investors and creating opportunities for growth and expansion.
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customer satisfaction and product quality
qualitative measures
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5 key components of supply chain
-planning -sourcing -making -delivery -returning
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THE NEED OF CRM
Track Occupancy Provides a Centralized Database Boost Customer Engagement Enhances Customer Loyalty Boost Conversions Work Efficiently Automate Communication IVR Integration
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CRM provides a centralized platform
provides a centralized database
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include prerecorded audio
contact center automation
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track customer interactions and automate
sales force automation
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defined as the end-to-end delay
cycle time
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provide valuable insights for improving efficiency
financial measures
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CRM platforms typically offer communication tools
improve communication and collaboration
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to provide a buffer between production and sales
inventory
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also what keeps your customers coming back to your company over time
essential customer service
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CRM systems help track employee information
human resource management
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measure of sellers versus buyers
stock turnover ratio
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hotel CRM provides you the status of a customer
boost conversions
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to be available and present for guests
customer service department
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can improve your relationships with customers
essential customer service
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business use to manage and improve their interactions
CRM
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expenses associated with holding inventory
carrying costs
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focuses on strengthening customer relationships
hotel CRM
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which goods are received from suppliers only
JIT
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is a metric that analysts use to determine the efficiency of sales
DSI
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ecompases various aspects
supply chain performance
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Benefits of CRM
Improved Customer Satisfaction Increased customer loyalty Enhanced guest service Improved marketing and sales efforts
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focuses on strengthening customer relationships
hotel CRM
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not only helps you in keeping a record
IVR intergration
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four major KPIs
cost saving delivery accuracy supplier compliance cycle time
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is a system for calculating the materials
MRP
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direct connection between your customers and your company
customer service team
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business use to manage and improve their interactions
CRM
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may face challenges related to data
financial measures
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to better understand the preferences and needs of their guests.
improved customer satisfaction
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measurement how well a supply chain
supply chain performance
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is the total cost of sales divided by inventory
stock turnover
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often called the lead time
cycle time