問題一覧
1
in the hotelier industry are never still
waters
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has changed to enable everyone to reap the benefits
communication land scape
3
made it easier for professionals to collect
computer and technological advancement
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helps very much in sharing information across the hotels in chain
networking
5
used in accounting for guest
computer
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subset of the hospitality industry
hotels
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fast growing, thus making work easy
information technology
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motto of hospitality sector
improving guest satisfaction
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need creative and innovation
hotels
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bringing more and more new technology to attract guests
hotels
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to pay for everything and opening rooms
fingerprint scanner
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not only helping in guest satisfaction but also give benefits to organization
technology
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plays a crucial role for guest satisfaction
technology
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extremely competitive
hospetality industry
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Top 10 Communication Trends in the Hospitality
mobile key doors self service guest applications mobile convergence battle for bandwith location-based services tech lounges SIP-DECT tech enabled meeting space
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allows the guest to access their room
mobile key
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open the hotel's mobile app and push unlock on their phone
mobile key
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relies on a Bluetooth signal
sMobile key
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decision-making process in the hands of the guests as opposed to hotel staff
self service automation
20
This directly follows trends which have been witnessed across multiple sectors
self service
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have taken center stage in terms of daily communications
smartphones
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smartphone have taken center stage
guest applications
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observation has not been lost within the hospitality sector
guest applications
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Modern bundles offer features such as virtual payments
guest applications
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Hotels are now developing their own selection of branded apps
guest applications
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have reduced the use of conventional room telephone systems
mobile device
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Mobile devices have reduced the use of conventional room telephone systems
mobile convergence
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smart phone, a laptop, a tablet, an e-reader
battle for bandwith
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have to be multipliedto dozens
data
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one that many of the best hospitality brands are working on
battle for bandwith
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Much of this technology is in its infancy, but the implications are huge
location based services
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SIP-DECT
Session Initiation Protocol-Digital Enhanced Cordless Telecommunications
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This is a category to keep an eye on
location based services
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Airline check-ins and local info guides are place
tech lounges
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cases for technology in hospitality seem to get desirery year
tech lounges
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Many lish semi public spaces
tech lounges
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Many guests are even beginning to include these kinds of technologies
tech lounges
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Already popular in the hospitality space
SIP DECT
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mobility-enabling alternative to VoiceoverWLAN
SIP DECT
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VOWLAN
voiceoverwlan
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bring the kind of features usually found on a fixed network to mobile workers
SIP DECT
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With relatively low cost compared to the alternatives
SIP DECT
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poised to take off in a big way
SIP DECT
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modern meeting space has evolved
Tech-Enabled Meeting Spaces
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No longer is it about tables and chairs
Tech-Enabled Meeting Spaces
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Business people need to make multimedia presentations
Tech-Enabled Meeting Spaces
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they'd like access to services like catering
marathon meetings
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smart hotels know they need these spaces
Tech-Enabled Meeting Spaces
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required dedicated engineers
audio visual room
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where word of mouth and online reviews have more influence every day
social listening
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tools allow hotels to find out about guests' wants
social listening
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hotel technology trends
customer recognition robots virtual reality augmented reality internet of things
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can recognize a customer's face
Camera-based technology
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can pick up a signal from a familiar cell phone
bluetooth system
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Camera-based technology can recognize a customer's face
customer recognition
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most famous example of robot
Hilton robot concierge 'Connie'
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uses speech recognition and Al to respond to queries
Hilton robot concierge 'Connie'
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may take over some of the cleaning and maintenance tasks formerly done by staff
robots
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Travelers like to be entertained
VR
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might be the next wave of entertainment
VR
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technology that creates a digital environment with 360-degree video around the user
VR
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allows a person to experience and interact with a 3D world
VR
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can also be extended to provide them with a virtual experience of local attractions
VR
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can also be used in hotels, for entertainment purposes
VR headset
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exploded in a similar way to VR technology
augmented reality
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requiring little more than access to a smartphone and the internet
AR
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enhancing the real-world environment
AR
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which places users in a digital environment
VR
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where customers can point their phone at the map
AR- compatible wall maps
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IoT
internet of things
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involves extending internet connectivity to everyday objects
internet of things
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devices can then collect data and communicate or interact over the internet
internet of things
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are used to automatically adjust room temperatures at
internet- enabled thermostats
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should solve the existing problems in the business
hotel technology
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Business owners/managers should ask the following question
1. Does the new hotel technology reduce workload in different departments? 2. Can it help to personalize tasks such as check-ins? Can it enhance the service? 3. Does it allow your teams to meet the targets faster, and achieve more in the process? 4. Can your housekeeping, front desk, restaurant managers coordinate without the need for constant communication or updates? 5. Are the upgrades easily available? 6. Does the technology upgrade simplify your daily tasks and add to the bottom line?